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Our ethical buying policy

At Lush we pride ourselves on our creativity, and this doesn’t stop with our products. Since the beginning our aim has been to use the best, safest and most beautiful ingredients.

We have discovered that if you want the best ingredients, you have to go out and find them yourself in the wider world. Our dedicated Buying Team works tirelessly to ensure that's what we get. Often this involves a great deal of creative thinking and finding solutions to problems, such as sourcing the finest essential oils and absolutes, the best natural raw materials, safe synthetics, 100% recycled packaging or removing palm oil from our products.

Lush has a very strong commitment to the communities and areas from which we buy our ingredients. We feel that our ingredients should be bought in a respectful way safeguarding the environment and the social impact. Lush supports Fair Trade and Community Trade initiatives. We find out what impact our buying has on the people and environment and make responsible decisions regarding from where, from whom and how we purchase ingredients and packaging for Lush.

Ethical considerations when buying:

  • Workers rights - unions, collective bargaining, health and safety, freedom to leave, fair pay, working hours, discrimination, no child labour.
  • Environment - organic, sustainability, endangered species, production emissions onto land and water, use of resources to process ingredients, no Genetic Modification.
  • Animal protection - no animal testing of ingredients, vegetarian ingredients only.
  • Transport - the distance ingredients travel, minimum air freight, packaging materials used.

We buy:

  • 1/6th of the world’s harvest of Orange Flower Absolute from small orange groves in Tunisia.
  • 1/8th of the world’s Neroli Oil, hand harvested from the Bitter Orange trees of Tunisia.
  • 1/10th the world's crop of Turkish Rose Absolute, gathered by the nomadic Roma people.
  • 5 villages worth of Benzoin Resin from the inaccessible climbs of Northern Laos; one of the poorest countries in South East.
  • Fair Trade Shea Butter, supporting 400 women in remote areas of Ghana.
  • 55 tonnes of organic, Fair Trade Cocoa Butter from Costa Rica and the Dominican Republic.
  • Nearly 1/5th of the UK’s henna imports, a whopping 50 tonnes.
  • One island in the South Pacific’s worth of Sandalwood Oil (to avoid kidnappers, mafia and smuggling in India). It is sustainably felled by the indigenous Kanak tribesmen.
  • 1/3rd of Hungary’s entire crop of their best Blue Chamomile Oil.
  • 150 bunches of flowers a week, or approximately 8,000 bunches a year, for use in our fresh products.
  • 25 tonnes of organic fruit a year and 50 tonnes of fresh fruit and veg a year, both organic and conventional are locally sourced weather permitting.
  • Lush has also stopped using approximately 250 tonnes of palm oil in an effort to save the Orangutan and its threatened habitat in Indonesia’s rainforests.

To find out about our policy on Fair Trade, visit here.

Child labour stance

We are aligned with the ILO standards on child labour. We believe the minimum working age should not be lower than the age for completing compulsory education locally. We insist that our suppliers do not engage in any employment of child labour. Should suppliers become aware of any child labour taking place, we would expect them to engage in supporting a training and transition programme to support the child back into education.

Suppliers we support

For many years we have had a policy of aiming to purchase our materials direct from producers: the farmers, growers and processors, wherever possible, in order to learn the true story of each ingredient. This means that our buying team travel the world visiting suppliers, to meet the people involved. We see first hand how the ingredient is grown, harvested, mined, processed, etc. This allows us to get a better understanding of the raw materials, where they come from, how they are produced, what potential labour or environmental issues might arise and what might impact the cost of the materials (seasonality, crops, climate, etc).

Purchasing our materials in this way, with face-to-face communication also helps us to foster good, honest, long-term productive relationships with the producers/suppliers, and guarantees uninterrupted supply of good quality materials to make our products. We are able to ensure our suppliers understand the needs of our business and we also understand the constraints of their operations.

Through buying direct from producers we are also able to support and help finance some really worthwhile and forward-thinking projects worldwide that make us proud.

When the Buying Team are not travelling the world and working out in the field, they provide regular updates, reports and presentations of information on:

  • The sources of raw materials that we buy to make our products
  • Fair Trade and community trade projects
  • Suppliers lists
  • The status of ingredients
  • Sharing their experiences on buying trips (often very challenging!)

This is constantly evolving as the Lush business grows and we nurture more relationships with suppliers all over the world.

We believe in regeneration

We believe that the way we source materials has an ability to Protect, Regenerate and Restore our planet and communities. Beyond long-term targets and goals, these times call for a much more fundamental commitment from us all. In Buying, we have a commitment to life, in support of diversity and growth of life on our living planet, of rewilding life with humans at the heart of this transformation. Our vision is for a supply network where the regeneration of life is at the core of sourcing decisions. We want to give back more than we take and leave the world a lusher place than we found it.

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