Online Shopping Update
Update 20th July Standard orders will be delivered in 3 - 5 working days.
Update 16th July 2020
Good news! Standard orders are now being dispatched and delivered within 3 - 5 working days.
Update 13th July 2020
UK orders may take up to 6 days to be delivered
Update 6th July 2020
Due to significant order volumes, orders may take 6-9 working days to be delivered. International orders may take longer.
29th June 2020
We have been working hard to reduce delivery times and now our Next Day Delivery option is back!
Next Day Delivery
Available on orders placed before 1pm, Monday - Thursday.
Orders placed between 1pm Thursday and 1pm Friday will be delivered on the following Monday.
Orders placed between 1pm Friday and 1pm Monday will be delivered on Tuesday
Order before 1pm Friday to receive your delivery on Saturday.
Orders placed after 1pm on Friday will be delivered on the following Saturday.
Order before 1pm Saturday to receive your delivery on Sunday.
Orders placed after 1pm on Saturday will be delivered on the following Sunday.
22nd June 2020
We are pleased to announce that UK orders will now take 2-5 working days - from the dispatch date - to be delivered. International orders may take longer.
5th June 2020
We’ve been working hard to reduce delivery time and we’re now estimating UK orders to take 10 working days to be delivered. International orders may take longer. Thanks for your patience!
17th April 2020
Thanks for popping back, it’s great to see you. Following a temporary pause on our website, we are now ready and raring to go again, and waiting to take your orders.
The great news is you can still enjoy FREE standard delivery within the UK on orders over £45. The not so great news is that your parcel is very likely to take longer than usual to get to you. We are currently looking at deliveries arriving 15 to 20 working days after the point of ordering.
You might also find some products are still temporarily unavailable to purchase.
We've spent the last few weeks reorganising ourselves, getting our ducks in a row and ensuring the safety of all our manufacturing teams, pickers and packers. We believe in happy people making happy soap, so we have taken the following steps, amongst others, to ensure this firmly remains the case:
- Introduced floor markings throughout our hand making, packing and despatch areas, to make it easier for people to keep a minimum of 2 meters distance between themselves and their colleagues.
- The space has been redesigned to allow for increased distance between work-stations, in the interest of creating a safer and more comfortable environment for our colleagues to work within.
- Additional shifts have been put in place to allow for a reduced number of people in a working space at any given time.
- The same colleagues will be working on the same shifts together, to minimise unnecessary contact with members of different teams.
- Staggered breaks have been introduced to make rest times safer, easier and more practical.
- We are also ensuring the provision of safety equipment throughout our manufacturing and fulfilment teams.
If you need a hand choosing products or have delivery questions, our customer care team is more than happy to help over the phone, or via email and live chat - they are working from home, so expect the occasional dog bark or interruption from an excited child.
Our retail shops currently remain closed until further notice.
We hope you’ll understand and bear with us in these new circumstances, as we get up and running again and find new ways to work that meet the needs of you, our staff and the delivery and courier services.
We expect everything to run smoothly, but we will be keeping things under constant review and will alert you of any changes necessary.
Love from all at Lush.
Our retail stores remain temporarily closed, but we will be using our digital spaces to provide Lush updates and entertainment for you during this uncertain time. We have some exciting live and interactive events taking place on our Youtube channel over the next couple of weeks, as well as plenty of content to indulge in. You can experience all the fun and frolics of the shop floor on our new Lush TikTok page. And to ensure that there is a single location that you can keep in the loop with all Lush happenings, we’ll be popping live updates onto Lush Instagram stories and through our newsletter.
24th March 2020
With the situation constantly changing, we have decided to temporarily close our website. We will keep this decision constantly under review.
We look forward to serving you as soon as we feel able to get our operations up and running again.
We are so sorry not to be able to provide our usual service to you during these difficult times, but whilst we are gone please remember to wash your hands, stay in and stay safe.
Love from all at Lush
Whilst we sadly cannot interact in person at the moment, with our retail stores temporarily closed, we will be using our digital spaces to provide Lush updates and entertainment for you during this uncertain time. We have some exciting live and interactive events taking place on our Youtube channel over the next couple of weeks, as well as plenty of content to indulge in. You can experience all the fun and frolics of the shop floor on our new Lush TikTok page. And to ensure that there is a single location that you can keep in the loop with all Lush happenings, we’ll be popping live updates onto Lush Instagram stories.
If you would like to be notified when products go live on the website, please sign up to our newsletter, here.