Our delivery service is now available for Hong Kong and Macau area.
- EXPRESS DELIVERY*: Your parcel will be sent to your address on the same day if you place the order before 12:00nn (Mon-Sat only, except Sunday and public holidays). You can enjoy free express delivery service for a net purchase of HK$800 or above.
- STANDARD DELIVERY: Your parcel will be dispatched on the same day if you place the order before 12:00nn (Mon-Fri only, except public holidays). For the orders placed after 12:00nn will be delivered on the next working day. You can enjoy free standard delivery service for a net purchase of HK$500 or above.
Express delivery method and fee:
- The express delivery is provided by Kerry Express in Hong Kong area only*. When you purchase for an amount of less than HK$800, you can enjoy express delivery service with the shipping fee of HK$80.
- Pick up at S.F. Store or S.F. Self Pick Locker is not applicable to express delivery. If you enter S.F. Store or S.F. Self Pick Locker as the postal address, your parcel will be shipped by S.F. Express with standard delivery.
Standard delivery methods and fees:
- Local courier (local residential, commercial and industrial district; order below 5kg): HK$30 per order. For the order delivered to outlying islands and remote areas, please expect extra delivery lead time of 1 business day.
- Pick up at S.F. Store or S.F. Self Pick Locker is also available. Should you have any enquiries, please contact SF express: (852) 2730 0273.
Orders to be delivered to similar addresses or locations that require queuing up for pick up or delivery, such as the airport, restricted areas, warehouses, areas where trucks are prohibited, etc. that might incur extra cost are restricted. For the above addresses please contact our Customer Care Team for special arrangement before placing order.
Your order will be delivered by our Macau team. You can enjoy free delivery upon HKD$500 purchase.
For order includes online exclusive products, your order will be delivered from our Hong Kong warehouse, it will take around 4-5 working days.
When you purchase for an amount of less than HK$500, you can still enjoy delivery service with the shipping fee as below:
- First 1kg HK$63.
- First 2kg $88.5. Additional kg please refer to the price upon check out.
For customers in Mainland China, please visit LUSH Tmall International Flagship store for your shopping.
Delivery service to Taiwan is now suspended until further notice.
- We will offer 2 product samples with each mail order. You are welcome to have a personal consultation with our Customer Care Team through the “Live Chat” function on our website. Our Customer Care Team will help to pick the items that suit you.
- Recycle with love! Please bring back 5 cleaned Lush pots / bottles to any of our Hong Kong and Macau shops in exchange of a fresh face mask. Read the article to learn more.
- Keep up to date with everything from the Lush Community by signing up to our e-newsletter!
- For any enquiry about delivery service, please contact our Customer Care Team at (852) 2423 3833 for assistance.
*Area in service for Express Delivery
- P.O Box is not accepted as a shipping address.
- Orders will be delivered to the address provided by the customer when placing their order. An order can be delivered to one address only. If you require sending orders to multiple addresses, you will need to place a separate order for each address.
- Express Delivery Service is available within Hong Kong Island, Kowloon and New Territories. The service is unavailable for the below districts: Ma Wan, Tung Chung, Discovery Bay, Hong Kong International Airport, Lok Ma Chau, Man Kam To, Sha Tau Kok, Lo Wu, Hong Kong-Zhuhai-Macao Bridge (HZMB) Hong Kong Port, Shenzhen Bay Port and outlying islands.
- Delivery time may be delayed in case of incorrect delivery address or contact information.
Special Delivery Arrangement by Kerry Express
In light of the recent situation of novel coronavirus infection, to prevent further spread in the community, delivery service will be temporarily suspended for following locations: all hospitals, clinics, quarantine centres and "buildings in which confirmed cases of novel coronavirus infection have stayed during the symptomatic phase in the past 14 days".
We apologize for any inconvenience caused. For more details, please visit Kerry Express website: https://hk.kerryexpress.com/noticepost/index/5