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Exchange any item you are not satisfied with, for whatever reason. You, the customer, are always right and if you are not happy with a Lush product, let us find a suitable alternative which will knock your socks off.

If you would prefer a refund, then no problem; just return the item and your receipt.

Once your order dispatches, our agreement is finalised. You have 7 calendar days — including weekends and public holidays — from the day of delivery to request a return.

If you are not satisfied with your purchase, please reach out to us to arrange a return, then send the items back within 7 days of notifying us.

We will process your refund within 7 days of receiving the returned items. To expedite your refund, simply send us proof of return postage, and we will do our best to process it within 7 days of confirmation.

Please note that if you change your mind or choose to return items for personal reasons after dispatch, you will be responsible for the return shipping costs.

Please send your returns to the following address:

3/F, Tetra, 368-370 Sha Tsui Road, Tsuen Wan, Hong Kong

Email: <a href="http://customercare@lush.com.hk">customercare@lush.com.hk</a><br>Phone:&nbsp;<a href="tel:85224233833">(852) 2423 3833</a>

If you are outside Hong Kong and need to return items purchased from lush.com.hk, or if you have any questions, feel free to reach out to our Customer Care team. We're always here to help!

If the items that you receive are damaged, faulty, or do not match the description given at the time of the sale of those items, please ensure you start the return process within 7 days of delivery. In this case, you will be offered an exchange or a full refund, after we have received the returned items. In the event of damaged, faulty items, or items that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Lush Asia Limited reserves the right to alter, modify, or update this policy and any associated terms at its sole discretion and without prior notification.

Exchange any item you are not satisfied with, for whatever reason. You, the customer, are always right and if you are not happy with a Lush product, let us find a suitable alternative which will knock your socks off. T&Cs apply.

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