LUSH 香港及澳門門市活動預約條款及細則｜LUSH Hong Kong & Macau Store Events Booking Terms And Conditions
中文版本
(Please scroll down for English version)
1. 合約及派對主辦人資格
1.1. 本條款及細則適用於所有在 LUSH 香港及澳門門市舉辦的派對及其他活動（下稱「活動」）。
1.2. 本條款及細則適用於你（下稱「你」）在 LUSH 門市、以 LUSH 官方平台或第三方平台預約的活動，並將作為預約時任何其他活動特定條款之補充。若預約時告知你的特定條款與本條款有任何抵觸，概以該特定條款為準。
1.3. 預約門市派對的人士（下稱「主辦人」）將代表所有參加者與 LUSH 訂立合約。主辦人必須年滿 18 歲。
1.4. 「LUSH」指 Lush Asia Limited。此公司於香港註冊成立，公司註冊編號為 1825927。其註冊辦事處位於香港九龍長沙灣瓊林街 83 號 A 座 28 樓 2810-11 室。
2. 預約及付款
2.1. 派對活動：須支付不可退還的訂金（金額於預約時通知）以預留活動日期。餘款必須於確認預約文件指定的截止日期前付清；如未能按時付款，預約可能會被取消且不獲退款。
2.2. 所有其他活動：除另有註明外，全額費用須於預約時付清。
2.3. 價格僅包含書面明確列明的項目及服務。
2.4. 額外派對項目及派對禮品：所有於預約時協定的派對額外項目（包括派對禮品），均須於活動日期前預先付清。
3. 活動類型及內容
3.1. 活動分為成人套餐或兒童套餐。具體包含的項目及監管要求有所不同，並將於確認預約文件中列明。
3.2. 活動可能包含預約時討論或告知你的遊戲、示範，及／或美妝產品製作活動（下稱「活動內容」），LUSH 亦可能不時更新相關內容。
3.3. 基於安全、衛生或營運理由，我們可酌情更換或取消部分活動內容，而不會對活動造成實質性損害。
3.4. 活動時間為固定時段。遲到者可能會被縮短活動時間，且不獲退款。
4. 安全、行為及監管
4.1. 所有參加者必須時刻聽從職員的指示。
4.2. 若任何參加者的行為帶有侮辱性、不安全或造成騷擾，我們可要求該名參加者離開。在此情況下，將不予退款。
4.3. 兒童派對套餐：
4.3.1. 必須有足夠數量的成年人隨同監管，並須時刻對未成年人負責。如欲了解更多詳情，請與 LUSH 客戶服務部 聯絡，並查閱我們的〈LUSH 派對條款及細則〉；及
4.3.2. 主辦人須為其派對內所有未成年人的行為及安全承擔責任。
5. 過敏、成分及醫療狀況
5.1. 你或主辦人（視乎何者適用而定）有責任在活動前最少 7（七）天，以書面形式向我們說明任何參加者已知悉的過敏症（包括食物及非食物過敏）、敏感、殘疾或醫療狀況，尤其若該等狀況可能與活動內容或產品相關。
5.2. 我們將採取合理措施配合已披露的狀況，但我們無法保證活動內容或產品完全不含致敏原。
5.3. 在參與任何活動前，每位參加者均有責任閱讀及評估展示或提供的成分清單；若有任何疑慮或存在風險，切勿參與。
5.4. 參與活動純屬自願，參加者須自行承擔風險。
6. 餐飲
6.1. 派對生日蛋糕：若你希望攜帶生日蛋糕前往派對，必須在預約時通知我們，並獲得同意方可進行。你有責任確保所有參加者均知悉該蛋糕的成分。主辦人或參加者不得攜帶蠟燭，並須自行負責切分及分派蛋糕，同時遵守門市提供的任何合理指引。
6.2. 嚴禁酒精：除非獲得門市明確書面同意，否則不得攜帶酒精進入門市或於活動中飲用。若發現主辦人或參加者攜帶酒精進入門市，我們保留立即終止活動的權利。
6.3. 食物：我們不會以食物作為活動的一部分。除第 6.1 條外，主辦人或參加者不得攜帶任何外來食物或飲品進入活動現場。
7. 產品製作免責聲明
7.1. 參與活動內容：包括（一）使用美妝產品原材料（包括但不限於香水和香氛油、果脂、色素、表面活性劑、乳化劑及／或防腐劑，可能存在皮膚接觸和吸入風險）進行產品製作；以及（二）非產品製作的遊戲和肢體活動，均帶有刺激皮膚、過敏反應、敏感、滑倒、跌倒、碰撞、撞擊及其他受傷的內在風險。參與活動純屬自願。
7.2. 活動期間禁止飲食：為確保所有參加者的安全，參與產品製作活動時不得飲食。請確保所有參加者在活動開始前已攝取充足水分。
8. 財產、損壞及清潔
8.1. 你或主辦人（視乎何者適用而定）須對你、主辦人或其參加者對我們的財產造成任何超出合理磨損的損壞承擔責任。
8.2. 我們概不負責任何攜帶至活動現場的個人財產遺失或損壞。
8.3. 我們概不負責任何在產品製作活動期間對衣物造成的損壞。我們建議參加者避免配戴飾物，並將長髮紮起。
9. 知識產權及媒介
9.1. 我們的材料、形式、配方及遊戲中的所有知識產權均歸我們所有。
9.2. 未經事先書面同意，不得為商業用途錄製或複製我們的活動內容。
10. 責任限制
10.1. 本條款中的任何內容均不免除或限制我們因疏忽而導致死亡或人身傷害的責任，亦不免除或限制欺詐或欺詐性失實陳述的責任。
10.2. 在遵守第 10.1 條的前提下，我們不對以下情況承擔責任：（一）間接或相應引起的損失；或（二）超出為該活動支付的總額之損失。
10.3. 美妝產品製作含有內在風險（如導致濺溢、含有致敏原等），你及／或主辦人及參加者均須接受該等風險。
11. 取消及不可抗力
11.1. 我們的一般退換貨政策不適用於活動預約。所有訂金均不設退款。
11.2. 派對活動：若你在餘款截止日前取消，我們將僅扣除訂金。若在餘款截止日後取消，將不予退款。
11.3. 其他活動：你應在活動開始前最少 24 小時通知取消，但亦請參閱預約時告知的取消政策。
11.4. 凡出現超出我們合理控制範圍的事件（如疾病、公共設施故障、安全事故），我們可能會取消或重新安排活動。在此情況下，我們將提供重新安排的日期或退還已支付的款項。
11.5. 我們可能會不定時因店舖推廣活動、突發維修或無法預見的干擾而需要關閉門市。若門市關閉，我們將在合理可行的情況下盡快通知你，以重新安排活動日期或退還已支付的款項。
12. 數據保護
12.1. 我們將根據適用的《個人資料（私隱）條例》及我們的〈私隱政策〉處理個人資料。
13. 一般條款
13.1. 不放棄權利：我們在任何情況下未能執行某項條款，並不構成放棄該項權利。
13.2. 可分割性：若本協議的任何條款或部分條款被認定為無效、違法或不可執行，該條款應被視為刪除，但不應影響本協議其餘部分的有效性及可執行性。
14. 管轄法律及管轄權
14.1. 本條款及細則受香港法律管轄。如針對本條款及細則出現任何糾紛或申訴權利，香港特別行政區法庭具專有司法權。
14.2. 此中文條款及細則為英文版本譯本，如中、英文兩個版本有任何抵觸或不相符之處，應以英文版本為準。
ENGLISH VERSION
1. CONTRACT AND PARTY HOST ELIGIBILITY
1.1. These Terms apply to all party and other event bookings held at our Hong Kong and Macau Lush stores (“Event”).
1.2. For Events booked in store, through our own platforms or via a 3rd party platform, these terms and conditions apply to you (“you”) in addition to any other event-specific terms made available at the time of booking. Event-specific terms made known to you on booking will supersede anything in these terms in the event of conflict.
1.3. For store parties, the person making the booking (“Host”) enters into a contract with Lush on behalf of all attendees. The Host must be at least 18 years old.
1.4. “Lush” means Lush Asia Limited, a company incorporated in Hong Kong with registered company number 1825927 whose registered office is at Unit 2810-11, 28/F, Tower A, 83 King Lam Street, Cheung Sha Wan, Kowloon, Hong Kong.
2. BOOKING AND PAYMENT
2.1. For parties: A non-refundable deposit (as notified at booking) is payable to secure the Event date. The balance must be paid by the deadline stated in the booking confirmation; failure to do so may result in cancellation without refund.
2.2. For all other events, unless specified otherwise, full payment is due on booking.
2.3. Prices include only those items and services expressly stated in writing.
2.4. Party Extras and Party Favours: All party extras, including party favours agreed at the time of booking must be paid in advance of the Event date.
3. EVENT TYPE AND CONTENT
3.1. Events may be adult packages or child packages. Specific inclusions and supervision requirements differ and will be stated in the booking confirmation.
3.2. Events may include games, demonstrations and/or cosmetic product-making activities as discussed or made known to you at the time of booking and as may be updated by Lush from time to time (“Activities”).
3.3. For safety, hygiene or operational reasons we may substitute or withdraw Activities at our discretion without material detriment to the Event.
3.4. Time slots are fixed. Late arrivals may reduce Event duration with no refund.
4. SAFETY, CONDUCT AND SUPERVISION
4.1. All attendees must follow staff instructions at all times.
4.2. We may remove any attendee whose behaviour is abusive, unsafe or disruptive. No refund will be issued in such an instance.
4.3. For child party packages:
4.3.1. an appropriate number of supervising adults must attend and remain responsible for minors at all times. Please reach out to Lush Customer Care to see our Party Policy for more information on parties; and
4.3.2. the Host remains responsible for the conduct and safety of all minors in their party.
5. ALLERGIES, INGREDIENTS AND MEDICAL
5.1. You, or the Host (as the case may be) are/is responsible for notifying us in writing of any known allergies (including food and non-food allergies), sensitives, disabilities or medical conditions of any attendees which could be relevant to the Activities or products at least 7 (seven) days before the Event.
5.2. We will take reasonable steps to accommodate disclosed conditions but we do not guarantee allergen-free Activities or products.
5.3. Before participating in any activity, each participant is responsible for reading and assessing the ingredient list displayed or provided and must not participate if they are unsure or at risk.
5.4. Participation is voluntary and at the participant's own risk.
6. FOOD AND BEVERAGE
6.1. Birthday Cake for parties: If you wish to bring a birthday cake to a party, you will only be permitted to do so if we are notified of this and agree at the time of booking. It is your responsibility to ensure that all attendees are notified of the ingredients of the cake. You are not permitted to bring candles, and you must take responsibility for serving the cake, following any reasonable guidance provided you by the store.
6.2. No Alcohol: Unless specifically agreed with the store in writing, no alcohol may be brought into or consumed in the store or at the Event. If the Host or any of the Event attendees are found to have brought alcohol into our store, we reserve the right to end the Event immediately.
6.3. Food: We do not provide food as part of an Event. With the exception of 6.1, no food or drink is permitted to be brought into the Event by the Host or Event attendees.
7. WAIVER OF LIABILITY FOR PRODUCT-MAKING
7.1. Participation in Event Activities – including (a) product-making using cosmetic ingredients (including without limitation perfumes and fragrance oils, butters, colourants, surfactants, emulsifiers and/or preservatives, with potential skin and inhalation exposure) and (b) non-product making games and physical activities carries inherent risks of irritation, allergic reaction, sensitisation, slips, falls, knocks, collisions and other injury. Participation is voluntary.
7.2. No food or beverage consumption during Activities. For the safety of all participants, we do not permit the consumption of food or beverages whilst participating in product-making Activities. Please ensure all guests are well hydrated prior to commencing Activities.
8. PROPERTY, DAMAGE AND CLEANING
8.1. You, or the Host (as the case may be), are/is liable for any damage to our property caused by You, the Host or their attendees beyond reasonable wear and tear.
8.2. We are not responsible for loss of or damage to personal property brought to the Event.
8.3. We will not be liable for any damage to clothing worn during the product-making activities. We advise that jewellery is not worn and long hair is tied back.
9. INTELLECTUAL PROPERTY AND MEDIA
9.1. All intellectual property in our materials, formats, recipes and games remains ours.
9.2. You must not record or reproduce our Activities for commercial use without prior written consent.
10. LIABILITY
10.1. Nothing excludes our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
10.2. Subject to 10.1, we are not liable for (a) indirect or consequential loss; or (b) loss exceeding the total price paid for the Event.
10.3. Cosmetic product-making carries inherent risks (spills, allergens etc) and You and/or the Host and each participant accept(s) these risks.
11. CANCELLATION AND FORCE MAJEURE
11.1. Our standard Returns and Refunds Policy does not apply to Events. Deposits are non-refundable.
11.2. For a party: If you cancel before the balance due date, only the deposit is retained. After the balance due date, no refund is due.
11.3. For other Events: you should give at least 24 hours notice of any cancellation prior to an Event, but please refer to the cancellation policy made known at the time of booking.
11.4. We may cancel or reschedule for events beyond our reasonable control (e.g. illness, utilities failure, safety incident). If so, we will offer a rescheduled date or a refund of monies paid.
11.5. From time to time, we may be required to close our store due to a campaign, unplanned maintenance or unforeseen disruption. In the event of a store closure, we will notify you as soon as reasonably practicable to offer a rescheduled date or a refund of monies paid.
12. DATA PROTECTION
12.1. We will process personal data in accordance with applicable data protection laws and our Privacy Policy.
13. GENERAL
13.1. No Waiver: Any failure on any occasion by us to enforce a Term is not a waiver of that Term.
13.2. Severability: If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.
14. GOVERNING LAW AND JURISDICTION
14.1. These terms and conditions are governed by the laws of Hong Kong and the courts of Hong Kong SAR shall have exclusive jurisdiction in the event of any dispute or claim arising from these terms and conditions.