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Welcome to the Lush Group's privacy notice.

The Lush Group respects your privacy and is committed to protecting your personal data. This Privacy Notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit from) and tell you about your privacy rights and how the law protects you.

This Privacy Notice aims to give you information on how the Lush Group collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition or event. This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Notice together with any other Privacy Notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.

Lush Limited and its subsidiaries and affiliates, are referred to as the “Lush Group”. This Privacy Notice is issued on behalf of Lush Limited and its subsidiaries and affiliates so when we mention "Lush", "we", "us" or "our" in this Privacy Notice, we are referring to the relevant company in the Lush Group responsible for processing your data. Each entity which collects or receives your data under the Privacy Notice does so as a data controller. Certain Lush Group entities within Lush may have specific Privacy Notices on their websites, so when visiting or using these services please make sure you are informed of how they also use your information.

We will let you know which entity will be the data controller for your data when you purchase a product or service with us. Lush Global Digital Limited is the controller and is responsible for this website (kitchen.lush.com).

If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact Customer care by clicking the link,&nbsp;<a href="https://www.lush.com/uk/en/faq/contact-us">here</a>&nbsp;or by using the details set out below.

Full name of legal entity: Lush Global Digital Limited

Postal address: Lush Customer Care, Poole Quay, Unit 26b Dolphin Quays, Poole, Dorset, BH15 1HU

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the Privacy Notice and your duty to inform us of changes

This version was last updated on 30 April 2020.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Notice of every website you visit.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data&nbsp;includes first name, last name, username or similar identifier.

Contact Data&nbsp;includes billing address, delivery address, email address and telephone numbers.

Transaction Data&nbsp;includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data&nbsp;includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data&nbsp;includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage data&nbsp;includes information about how you use our website, products and services.

Marketing and Communications Data&nbsp;includes your preferences in receiving marketing from us and our third parties and additional communication preferences.

We also collect, use and share&nbsp;Aggregated Data&nbsp;such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.

We do not collect any&nbsp;Special Categories of Personal Data&nbsp;about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through:

We will only use your personal data when the law allows us to and we will never sell your data to third parties. Most commonly, we will use your personal data in the following circumstances:

Except for marketing communications, generally we do not rely on consent as a legal basis for processing your personal data.

Purposes for which we will use your personal data

We have set out below, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

To process and deliver your order for products or services including:

To manage our relationship with you which will include

To enable you to partake in the prize draw, event, competition or complete a survey

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

To deliver relevant website content to you and measure or understand the effectiveness of the marketing we serve to you

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

To make suggestions and recommendations to you about goods and services that may be of interest to you

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the list above.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We sometimes share your personal data with trusted third parties when we are legally permitted to do so, for example, other organisations within the Lush Group, third-party organisations that provide applications/functionality, data processing or IT services, delivery couriers, third-party organisations that assist us with the administration of our promotions, recruitment agencies and related organisations, auditors, lawyers, accountants and other professional advisers, law enforcement or other government and regulatory agencies, credit card and payment providers, third party email marketing and CRM specialists, and other third parties to help us personalise our offers to you and to fulfil our obligations to our customers.

Such third parties include but are not limited to:

When we share personal information with others, we put contractual arrangements and security mechanisms in place to protect the personal information and to comply with our data protection, confidentiality and security standards but we will never sell your data to third parties.

Where necessary in order to deliver our services, we will transfer personal information to countries outside the EEA. When doing so, we will comply with our legal and regulatory obligations in relation to the personal information including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out vulnerability testing to identify ways to further strengthen security.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out below, please contact us at wecare@lush.co.uk for the relevant data request form.

Kitchen - Privacy Policy

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