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Delivery Information

    Shipping Information

    Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of despatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t despatched straight away, don’t panic! We’re on it.

    The majority of orders placed are processed and dispatched the next working day. In the event that we receive incomplete customer shipping information (e.g. no local contact phone number), order processing may take more time and shipments may be delayed.

    Orders are shipped on business days only. Business days are Monday to Friday, excluding public holidays.

    Orders may require a signature upon receipt. We are unable to redirect orders once items have been dispatched, so please ensure that someone is available at specified shipping address to accept your order. 

    Shipping Rates & Times (For Singapore addresses)

    Just placed an order?

    The delivery times below apply to all orders placed before 10am. For all orders placed after 10am, the following day is considered the first working day. Although we do our best to ensure all orders placed are processed, packed and dispatched on the day they are ordered, there are times where this may not be possible.

    Shipping charges are fixed for all orders regardless of weight:

    1. Free Delivery (For SG orders above $60)
    -Delivery times: 1-4 working days

    2. Standard Delivery (SGD $5)
    -Delivery times: 1-4 working days

    3. Same Day Delivery (SGD $15)

    -Delivery times: Before 11pm of the day.

    A cut-off time of 10am on Monday-Saturday (excluding Public Holidays) applies to all shipping options. If your order is placed after 10am of a Public Holiday, it will be processed on the next working day. If your order is placed after 10am of a Saturday, it will be processed the following working weekday.

    Free Same Day Delivery upgrades:

    A purchase of $200 and above qualifies your order for free Same Day Delivery. In this case, please choose the "Standard Courier" option during check-out so you will not be charged for delivery. Your order will automatically be processed for Same Day Delivery. 

    All orders will require an accurate local contact number for the courier to contact you for delivery purposes.

    Please note Ninjavan will only deliver from Monday to Saturday, excluding public holidays. All free deliveries are applicable for orders shipping within Singapore only.

    International Delivery (Brunei and Indonesia)

    LUSH Singapore currently ships internationally to Brunei and Indonesia. You will be contacted by the courier to pay your local taxes as required when your order arrives at your delivery country.

    Liquid perfumes and body sprays are not allowed to be shipped to Brunei and Indonesia.

    Effective 1 August 2021, the Indonesian tax ID number or NPWP (Nomor Pokok Wajib Pajak) is now mandatory for all import and export shipments. Please include this number in the "Add a Delivery Request" field in the check-out page. If this number is not included in your order, your delivery may be delayed or cancelled.

    Shipping charges are as follows:

    Brunei (SGD $30)
    -Delivery times: 5-9 working days via DHL
    -Weight limit: 1kg per order

    Indonesia(SGD $35)
    -Delivery times: 5-9 working days via DHL or Janio
    -Weight limit: 1kg per order

    A cut-off time of 10am on Monday-Saturday (excluding Public Holidays) applies to all shipping options. If your order is placed after 10am of a Public Holiday, it will be processed on the next working day. If your order is placed after 10am of a Saturday, it will be processed the following working weekday.


    Besides these countries, LUSH Singapore does not ship internationally. 

    Payment Options

    You can use your credit / debit cards ( VISA and MasterCard ) or your PayPal account to purchase your favorite LUSH products. Shop away!

    Ordering

    Everyone is allowed one customer account. You are more than welcome to send lots of Lush products as gifts to your friends, but they may live in a different address. All you need to do is complete a separate order for each different delivery address. Easy!
    All customers must include their telephone numbers when they check out, as it is required for our couriers to make the deliveries.


    Track Your Parcel

    You should receive a tracking URL once your order has been dispatched.

    If you did not receive one or are unable to access the URL, please contact us via Whatsapp(text message) at +65 8919 1831 or email us at [email protected] with your order number.

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