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Lush Kitchen Subscription FAQ

    GENERAL

    What's new?

    Check out our new Kitchen features, log in through lush.com and navigate your account easier than ever before. Simply, click "Subscriptions", then "Manage Subscription" under your Lush Kitchen Box account and you can seamlessly make updates and adjustments.

    What is Lush Kitchen?

    Lush Kitchen is a subscription service that delivers limited-edition products to your doorstep every month. It’s an opportunity for surprise and delight and it’s where our most loyal fans can get their hands on small batch products for bath, shower, body and more. Why is it called Kitchen? If you’ve ever seen our manufacturing facilities, they look like big Kitchens with crates of fresh flowers, fruits, vegetables, butters and our lovely teams chopping, blending and mixing product batches every day.  

    What can I expect in my box?

    Each month our Kitchen team selects a different theme paired with carefully curated products. Kitchen subscribers can expect a collection of vegan products each month which include items from various product categories. 

    Do I need an account to join Kitchen?

    Yes, all subscriptions must be tied to a Lush account. If you don't already have an existing Lush account you will be prompted to create one before checking out.

    Are all the Kitchen products vegan?

    Yes, our Kitchen team ensures that all Kitchen products are vegan. With retro items, we update the product formulas if they weren’t originally vegan.  

    Will samples be included with my order?

    Kitchen Boxes do not include samples (though we have been known to add a few bonus items here and there).

    Can I purchase a subscription box as a gift?

    Yes, absolutely! Once you've signed up and subscribed, simply input the recipient's address as the delivery address so they can receive a surprise Kitchen Box every month.

    Please note: to make this a one-time occasion just cancel or pause your subscription after your desired month. 

    Can I resell any components of the subscription box?

    No, by purchasing on lush.com you agree to not resell any products. Please read the full terms and conditions here.

    PAYMENT AND SHIPPING

    Is there a fee to join?

    No, there is no fee to join Lush Kitchen other than the monthly subscription price. 

    How much is shipping?

    The box is a fixed price, but shipping costs will vary based on where in the world you are. Each box will weigh up to 2kg (approx.). You can view our current international shipping costs here.

    In Canada and the U.S., the shipping is included in the box price.

    Can I add other items to my subscription and combine shipping?

    Kitchen Box is a monthly subscription service that renews automatically (unless you tell us otherwise), so we won't be able to add additional items.

    Can I pick up my order in-store or opt for same-day delivery?

    No, we do not offer in-store pickup or same-day delivery for our Kitchen Box. 

    How can I track my Kitchen Box?

    All orders sent within the U.K., Japan, Australia, Canada and the U.S. are trackable, so you'll know when your products are about to arrive. As soon as your Kitchen Box is dispatched, we'll send you an email with your tracking number. If you've ordered from outside the countries listed above, you'll still get a dispatch email, but you won't be able to track the journey of your Kitchen Box once it leaves U.K. customs. Estimated delivery timelines for your country can be found here.

    Which payment methods do you accept for Kitchen?

    We only accept Visa Credit Cards, Mastercard Credit Cards and American Express. We do not accept debit cards, including Visa Debit Cards and Debit Mastercards.

    What happens if my credit card is about to expire?

    Log in to your Lush account and select “Manage My Subscription”. There you will be able to update your credit card info by clicking the EDIT button.

    RETURNS, REFUNDS AND EXCHANGES

    Can I return any of my products/order?

    Our Kitchen Box is sold as a whole product so we do not refund single items. However, if anything arrives damaged, we will replace the whole box or individual products. Kitchen Box products are limited edition and made in limited quantities, which means we may replace a damaged product with a different year-round item when needed.

    What if my products arrive damaged?

    Our Customer Care team will be able to assist in the event that you receive broken or damaged products. 

    More Questions?

    For any other questions, please contact our dedicated Customer Care team.

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