Lush Kitchen - What's Next? FAQ Knows!
May 2020 marks the start of a new era for the Lush Kitchen in the form of a monthly subscription box. Full details of what to expect and how to subscribe can be found here.
The concept of Lush Kitchen has been on a journey to get here, back in 2017 we closed the doors on the previous format after 3 years of weekly menus and polaroid pictures, here are the main questions we received about why we took a break.
Why are you closing?
We’re not closing! Just switching up our game! With some big and exciting things coming up in Lush’s future, the decision was made collectively to change the Kitchen as we know it and to take it in a different and more exciting direction.
Can we still get exclusive products?
Yes! There will no longer be a weekly menu. Instead, we will be bringing out exclusives and old favourites in larger batches that will be available for longer periods of time.
This means that more people will be able to purchase the products they want, international customers won’t have to wake up at unreasonable times to grab their favourites and it also means that you can purchase your exclusives with a regular order and save on shipping - something you have been asking about for a long time.
What are we going to do without you? What will happen to the channels now?
We will still be around! We will be working on giving you sneak peeks about new products and will be sharing secrets about upcoming ranges which we know you all love. The whole of Lush is the new Kitchen!
What will happen to the faces we have come to know?
Don’t worry! Most of us who worked in the Kitchen will be following roles in the company that we are passionate about. So you’ll still see us around.
Will I still be able to get polaroids with my exclusives?
The polaroids that came with the Kitchen products were something we loved doing but unfortunately we will not be making them any longer. However, there is a last ever, limited edition polaroid that you can grab as a final farewell to the Kitchen.
Can we still request products? How can I do this?
Yes! We will still be taking requests through our channels as usual! Any previous product requests will be up for consideration for future releases so if there is a product you’ve requested in the past, there is always a chance it could still be made!
If you have any further questions please feel free to contact our wonderful Customer Care team and they will be happy to help!