Click & Collect FAQ

    Click and Collect

    Is click and collect available to everyone in the UK?

    Click and collect is currently available in the following stores. We look forward to making it available more widely soon. 

    1. Aberdeen
    2. Basingstoke
    3. Bath Spa
    4. Belfast
    5. Birmingham 
    6. Bluewater 
    7. Bournemouth
    8. Braehead
    9. Brighton
    10. Bristol Broadmead
    11. Bristol Cribbs Causeway
    12. Bromley 
    13. Bury
    14. Cambridge
    15. Canterbury
    16. Cardiff 
    17. Carlisle
    18. Carmarthen
    19. Chelmsford 
    20. Cheltenham
    21. Chester
    22. Chichester 
    23. Colchester 
    24. Coventry
    25. Crawley
    26. Croydon
    27. Derby
    28. Doncaster
    29. Dundee
    30. Eastbourne
    31. Edinburgh
    32. Exeter
    33. Gateshead
    34. Glasgow City 
    35. Glasgow Fort 
    36. Guildford
    37. Hanley 
    38. Harrogate
    39. High Wycombe 
    40. Hull 
    41. Inverness
    42. Ipswich 
    43. Kingston 
    44. Lakeside
    45. Lancaster
    46. Leeds - White Rose
    47. Leicester
    48. Lincoln
    49. Liverpool
    50. Livingston 
    51. London - Brent Cross
    52. London - Clapham Junction
    53. London - Cheapside
    54. London - Liverpool Street
    55. London - Paddington
    56. London - Stratford City
    57. London - Victoria
    58. London - Waterloo
    59. London - White City 
    60. London - Wimbledon
    61. Luton
    62. Maidstone
    63. Meadowhall
    64. Manchester - Arndale
    65. Manchester - Market Street 
    66. Manchester - Trafford Centre
    67. Meadowhall
    68. Merry Hill
    69. Middlesbrough 
    70. Milton Keynes
    71. Newcastle
    72. Newry
    73. Northampton
    74. Norwich
    75. Nottingham
    76. Oxford
    77. Peterborough
    78. Plymouth
    79. Poole
    80. Portsmouth
    81. Preston
    82. Reading
    83. Romford 
    84. Sheffield
    85. Solihull 
    86. Southampton
    87. St Albans
    88. Stirling 
    89. Stratford Upon Avon
    90. Stratford City
    91. Sunderland
    92. Swansea 
    93. Swindon
    94. Taunton 
    95. Truro
    96. Tunbridge Wells
    97. Wakefield
    98. Warrington
    99. Watford
    100. White City
    101. Worcester 
    102. York

    What is the cut off for time for click and collect?

    You can order before 3pm for same day click and collect. Orders made after 3pm will be available for collection the following day. In this instance, we’ll email you to let you know when your order is ready to collect. Please do not travel to store until we have contacted you. 

    How soon after ordering can I come and collect?

    For orders placed before 3pm, your order should be available within 2 hours. However please do not travel to store until we have contacted you to say your order is ready. 

    How do I pay / what payment methods are accepted?

    All of our usual payment methods are accepted for same day delivery and click and collect.

    How long will the store hold onto my order for?

    We’ll hold your order for 1 week after it’s ready for collection. We’ll refund your order back to the original payment method if you’re unable to collect. 

    An item is missing from my order, how do I get it replaced?

    For click and collect, please contact the store using the details provided in your email confirmation.

    An item is damaged in my order, how can I get it replaced?

    For click and collect, please contact the store using the details provided in your email confirmation.

    I have been given the wrong item, how do I get this sorted?

    For click and collect, please contact the store using the details provided in your email confirmation.

    I placed the order under my name but my friend is picking it up? Is this ok?

    Yes. Please bring the order reference number or confirmation email to the store, along with the order name.

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