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Click & Collect and Same Day Delivery FAQ

    Click and Collect

    Is click and collect available to everyone in the UK?

    Click and collect is currently available in the following stores. We look forward to making it available more widely soon. 

    1. Bath
    2. Birmingham 
    3. Bristol Cribbs Causeway
    4. Bromley
    5. Cardiff 
    6. Chelmsford
    7. Cheltenham
    8. Cheapside
    9. Clapham Junction
    10. Exeter
    11. Gateshead
    12. Glasgow Fort
    13. Merry Hill
    14. Newcastle
    15. Oxford
    16. Southampton
    17. Warrington

    What is the cut off for time for click and collect?

    You can order before 3pm for same day delivery or same day click and collect. Orders made after 3pm will be delivered or available for collection the following day. In this instance, we’ll email you to let you know when your delivery is on its way or when your order is ready to collect. Please do not travel to store until we have contacted you. 

    How soon after ordering can I come and collect?

    For orders placed before 3pm, your order should be available within 2 hours. However please do not travel to store until we have contacted you to say your order is ready. 

    How do I pay / what payment methods are accepted?

    All of our usual payment methods are accepted for same day delivery and click and collect.

    How long will the store hold onto my order for?

    We’ll hold your order for 1 week after it’s ready for collection. We’ll refund your order back to the original payment method if you’re unable to collect. 

    An item is missing from my order, how do I get it replaced?

    For click and collect, please contact the store using the details provided in your email confirmation.

    An item is damaged in my order, how can I get it replaced?

    For click and collect, please contact the store using the details provided in your email confirmation.

    I have been given the wrong item, how do I get this sorted?

    For click and collect, please contact the store using the details provided in your email confirmation.

    I placed the order under my name but my friend is picking it up? Is this ok?

    Yes. Please bring the order reference number or confirmation email to the store, along with the order name.

    Same Day Delivery

    Is Same Day Delivery available to everyone in the UK?

    Same Day Delivery is currently available in the following stores. We look forward to making it available more widely soon.

    1. Bath
    2. Birmingham
    3. Bristol Cribbs Causeway
    4. Bromley
    5. Cardiff 
    6. Cheapside
    7. Cheltenham
    8. Clapham Junction
    9. Exeter
    10. Gateshead
    11. Glasgow Fort
    12. Merry Hill
    13. Newcastle
    14. Oxford
    15. Southampton
    16. Warrington

    How do I pay/what payment methods are accepted?

    All of our usual payment methods are accepted for same day delivery and click and collect.

    An item is missing from my order, how do I get it replaced?

    For same day delivery, please contact our Customer Care team.

    An item is damaged in my order, how can I get it replaced?

    For same day delivery, please contact our Customer Care team.

    I have been sent the wrong item, how do I get this sorted?

    For same day delivery, please contact our Customer Care team.

    How will my parcel be delivered - bike/car/van/on foot - and is it by green energy?

    The method of transport will be determined based on the size of your order. We’ve worked with our couriers to ensure we use green methods of delivery wherever possible.

    Who are Bringg?

    We’ve partnered with Bringg, a fulfilment platform that allows us to integrate with a network of couriers for same day delivery. 

    Homepage - Click & Collect and Same Day Delivery FAQ

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