Click & Collect and Same Day Delivery FAQ

    Click and Collect

    Is click and collect available to everyone in the UK?

    Click and collect is currently available in the following stores. We look forward to making it available more widely soon. 

    1. Aberdeen
    2. Bath
    3. Belfast
    4. Birmingham 
    5. Bluewater 
    6. Bournemouth
    7. Braehead
    8. Brighton
    9. Bristol Broadmead
    10. Bristol Cribbs Causeway
    11. Bromley (Click & Collect only)
    12. Bury
    13. Cambridge
    14. Canterbury
    15. Cardiff 
    16. Carmarthen (Click & Collect only)
    17. Chelmsford (Click & Collect only)
    18. Cheltenham
    19. Chester
    20. Chichester (Click & Collect only)
    21. Colchester (Click & Collect only)
    22. Coventry
    23. Crawley
    24. Croydon
    25. Derby
    26. Doncaster (Click & Collect only)
    27. Dundee (Click & Collect only)
    28. Edinburgh
    29. Exeter
    30. Gateshead
    31. Glasgow City (Click & Collect only)
    32. Glasgow Fort (Click & Collect only)
    33. Guildford
    34. Hanley 
    35. Harrogate
    36. High Wycombe (Click & Collect only)
    37. Hull (Click & Collect only)
    38. Inverness
    39. Ipswich (Click & Collect only)
    40. Kingston 
    41. Lakeside
    42. Lancaster
    43. Leicester
    44. Leeds - White Rose
    45. Lincoln
    46. Livingston (Click & Collect only)
    47. London - Brent Cross
    48. London - Clapham Junction
    49. London - Cheapside
    50. London - Liverpool Street
    51. London - Stratford City
    52. London - Victoria
    53. London - Waterloo
    54. London - White City (Click & Collect only)
    55. London - Wimbledon
    56. Luton
    57. Maidstone
    58. Meadowhall
    59. Manchester Arndale
    60. Manchester Market Street (Click & Collect only)
    61. Merry Hill
    62. Middlesbrough (Click & Collect only)
    63. Milton Keynes
    64. Newcastle
    65. Newry
    66. Northampton
    67. Norwich (Click & Collect only)
    68. Nottingham
    69. Oxford
    70. Peterborough
    71. Plymouth
    72. Preston (Same Day only) 
    73. Reading
    74. Romford (Click & Collect only)
    75. Sheffield
    76. Solihull 
    77. Southampton
    78. St Albans
    79. Stirling (Click & Collect only)
    80. Stratford Upon Avon
    81. Swansea 
    82. Taunton (Click & Collect only)
    83. Trafford Centre
    84. Truro (Click & Collect only)
    85. Tunbridge Wells
    86. Wakefield
    87. Warrington
    88. Watford
    89. White City (Click & Collect only)
    90. Worcester (Click & Collect only)
    91. York

    What is the cut off for time for click and collect?

    You can order before 3pm for same day click and collect. Orders made after 3pm will be available for collection the following day. In this instance, we’ll email you to let you know when your order is ready to collect. Please do not travel to store until we have contacted you. 

    How soon after ordering can I come and collect?

    For orders placed before 3pm, your order should be available within 2 hours. However please do not travel to store until we have contacted you to say your order is ready. 

    How do I pay / what payment methods are accepted?

    All of our usual payment methods are accepted for same day delivery and click and collect.

    How long will the store hold onto my order for?

    We’ll hold your order for 1 week after it’s ready for collection. We’ll refund your order back to the original payment method if you’re unable to collect. 

    An item is missing from my order, how do I get it replaced?

    For click and collect, please contact the store using the details provided in your email confirmation.

    An item is damaged in my order, how can I get it replaced?

    For click and collect, please contact the store using the details provided in your email confirmation.

    I have been given the wrong item, how do I get this sorted?

    For click and collect, please contact the store using the details provided in your email confirmation.

    I placed the order under my name but my friend is picking it up? Is this ok?

    Yes. Please bring the order reference number or confirmation email to the store, along with the order name.

    Same Day Delivery

    Is Same Day Delivery available to everyone in the UK?

    Same Day Delivery is currently available in the following stores. We look forward to making it available more widely soon.

    1. Bath
    2. Birmingham
    3. Bristol Broadmead
    4. Bristol Cribbs Causeway
    5. Bromley
    6. Cardiff 
    7. Cheapside
    8. Cheltenham
    9. Clapham Junction
    10. Exeter
    11. Gateshead
    12. Glasgow Fort
    13. Merry Hill
    14. Milton Keynes
    15. Newcastle
    16. Oxford
    17. Southampton
    18. Warrington

    What is the cut off for same day delivery?

    You can order before 3pm for same day delivery. Orders made after 3pm will be delivered the following day. In this instance, we’ll email you to let you know when your delivery is on its way.

    How do I pay/what payment methods are accepted?

    All of our usual payment methods are accepted for same day delivery and click and collect.

    An item is missing from my order, how do I get it replaced?

    For same day delivery, please contact our Customer Care team.

    An item is damaged in my order, how can I get it replaced?

    For same day delivery, please contact our Customer Care team.

    I have been sent the wrong item, how do I get this sorted?

    For same day delivery, please contact our Customer Care team.

    How will my parcel be delivered - bike/car/van/on foot - and is it by green energy?

    The method of transport will be determined based on the size of your order. We’ve worked with our couriers to ensure we use green methods of delivery wherever possible.

    Who are Bringg?

    We’ve partnered with Bringg, a fulfilment platform that allows us to integrate with a network of couriers for same day delivery. 

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