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How To Personalize a Lush Gift

    Curious about how to build your own customizable Lush gift boxes? We've created a handy FAQ section to answer all of your questions.

    What Does a Personalized Gift Include?

    Once you've chosen the Lush products you think they'll love, you'll be guided through a process that asks you to choose your customized elements. These elements include:

    • A tray color of your choice that the products will sit in
    • A sleeve with your choice of bath art design that we'll put the tray into for further protection
    • A selection of pre-written messages that you can choose for your box

    How Do I Make a Customized Gift?

    We're so glad you asked. It's easy! Just follow these five simple steps:

    1. Choose your product(s)

    2. Click the Bag icon in the upper righthand corner

    3. Select "Create a Bespoke Lush Gift Box"

    4. Design the box with the customized elements of your choice

    5. Check out

     Which Products Can’t Go in a Customized Gift Box?

    There are a few products we're not able to include in our customized gift boxes. These include:

    • Perfume
    • Body spray
    • Pre-wrapped gifts
    • Fresh products (ie. fresh face masks)

    Everything else is good to go!

    What Does Each Gift Box Include?

    Each personalized gift box includes three custom elements: a tray color of your choice, a sleeve design of your choice and then a box with a pre-printed message.

    How Many Products Can a Gift Box Hold?

    We offer three gift box sizes.Our smallest box holds 1-3 productsOur medium box holds 3-5 productsAnd our large box holds 5-7 productsThe price for all three is the same.

    How Much Does a Customized Gift Box Cost?

    We offer all three gift boxes (including the tray and sleeve) for a flat rate of $9.50 CAD/$8.50 USD. This does not include the cost of shipping.

    How Much Does Delivery Cost?

    Our Standard Shipping cost is $8.00 with an arrival estimate of 2-8 business days, depending on location. 

     Shop With Confidence

    Our team is dedicated to ensuring that your orders are processed, packed and shipped promptly. We work closely with trusted carriers to provide accurate delivery estimates. However, it's advisable to complete your shopping well in advance to minimize the risk of any unexpected delays.

    Stay Informed: Tracking and Notifications

    Once your order is shipped, you'll receive tracking information to monitor its progress. We'll keep you informed via email of any updates or changes to delivery, if they arise.

    More Questions?

    For any other questions, please contact our dedicated Customer Care team.

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