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Placing an order with us for the first time?

We can't wait for you to join the Lush family! To welcome you we will be sending you a gift to celebrate your first order with us. We will do this automatically when hand-picking our order so there is no code needed!

Here is some information that can help when placing your first order with us. 

Our Team

Think of us as your personal shopping assistants or your beauty Bestie. We are here to provide assistance, every step of the way. Not sure which products are right for you? Unsure about a scent? Got a pressing question? Our expertly trained Lushies are here to help. You can reach out to them via our Live Chat or pop them a mail at [email protected]

The practicalities

Looking for shipping charges, delivery options, and travel times? You can find them all here. We ship all orders the same day or the very next day. You can expect your order on your doorstep within 1 to 5 working days depending on where you live. Once your order has left us you can track your order via the link we send you and you will receive SMS alerts along the way. Should anything go wrong - let us know. We are only happy when you are.


As a brand, we are passionate about the environment. We put as much effort into our packaging as we do in our products. Everything in your order will be 100% recyclable and we encourage you to close the loop too. Our packaging box is made from 100% biodegradable cardboard and our packing peanuts are compostable. 


Haven't quite made up your mind? That's okay too. We are proud of our products, however, you don't have to take our word for it - we would love for you to try them out yourself. We provide all our customers complimentary samples in-store and online too. Simply request them when placing your order. Send us an email with your order number and your requested samples and we will make it happen. 

Please note that we are unable to sample any of bath bombs or bubble bars as these are best enjoyed in their entirety. 

Keeping in Touch

We would love to hear how your first Lush experience was! Review any of the products in your order and let us know your faves. You can also keep up to date with all Lush news - such as new launches and exclusive competitions by signing up to our Newsletter here.

Got any other questions? Pop us a message - we can't wait to get in touch!

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