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Refunds and Returns

    Need to return something to us?

    In short

    The Lush online store is happy to offer customers a refund for items purchased online.

    Returns Policy online  

    • You can return your online purchase to our online store for a refund.
    • Refunds will be issued directly to the payment method used for the purchase once the item/s have been received and processed by us. 
    • Email notification will be sent once your return has been processed, and you should allow 3-5 business days for your refund to be completed. 
    • If you are returning your order for a refund due to a change of mind, you will be responsible for paying the cost of returning the goods. This will be deducted from the value of the refunded product.
    • Our online store cannot accept returns for items purchased in-store (you need to return them in-store)
    • All packaging needs to be returned with the unused item. For gifting this includes ribbons, packaging and tags.

    Returns Policy in-store

    • All purchases made in-store may be returned to any of our stores.
    • Purchases made in-store cannot be returned to our online store.
    • You can return your online order to any LUSH store for an exchange, credit note, or refund. All you need to do is take your online purchase receipt with you.
    • All packaging needs to be returned with the unused item. For gifting this includes ribbons, packaging and tags.

    Homepage - Refunds and Returns

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