Refunds and Returns
Need to return something to us?
In short
The Lush online store is happy to offer customers a refund for items purchased online.
Returns Policy online
- You can return your online purchase to our online store for a refund.
- Refunds will be issued directly to the payment method used for the purchase once the item/s have been received and processed by us.
- Email notification will be sent once your return has been processed, and you should allow 3-5 business days for your refund to be completed.
- If you are returning your order for a refund due to a change of mind, you will be responsible for paying the cost of returning the goods. This will be deducted from the value of the refunded product.
- Our online store cannot accept returns for items purchased in-store (you need to return them in-store)
- All packaging needs to be returned with the unused item. For gifting this includes ribbons, packaging and tags.
Returns Policy in-store
- All purchases made in-store may be returned to any of our stores.
- Purchases made in-store cannot be returned to our online store.
- You can return your online order to any LUSH store for an exchange, credit note, or refund. All you need to do is take your online purchase receipt with you.
- All packaging needs to be returned with the unused item. For gifting this includes ribbons, packaging and tags.