IE Terms and Conditions

    IE Terms and Conditions

    Terms and Conditions

    Introduction

    We want to give you the best shopping experience, so please take a moment -

    honestly, it won’t take long - to read about how all this works. It will take you through

    everything from ordering and paying online to delivery, using the website, and details

    about us. Thanks very much for reading. Address for any returns:

    Lush

    33 Henry St

    North City,

    Dublin,

    D01 V120,

    Ireland

    We are Lush Dublin Ltd (company registration number IE309811) of 116 Grafton

    Street, Dublin, D02 RR59.

    Trademarks are owned by Cosmetic Warriors and used under Licence. The visual

    interfaces, graphics, design, compilation, information, products and other elements

    are protected by intellectual property and other laws. All materials included on the

    website are the property of Lush or our third-party licensors. Lush reserves all rights

    to the materials on this website.

    At Lush, we pride ourselves on delivering fresh, handmade cosmetics to your door

    and delivering excellent customer service every time.

    We Believe in Excellent Service

    We believe our Lush Customer Care and Fulfilment teams are some of the best

    around. They work hard to answer your calls and queries, they lovingly pick and

    pack your parcels and they send them out of the door with the care and attention

    they'd give to their nearest and dearest. If our service has rocked your world, or if

    you aren't 100% happy, please send us a message on our website or app using the

    Live Chat or, alternatively email [email protected] We aim to provide high quality

    service and all feedback helps us to improve each time.

    We hope your experience on our website is a happy one, and we always aim to get

    your parcels posted out as quickly as humanly possible.

    Ordering

    By placing an order on our website, you agree to give:

    Your real name

    Your email address

    Your billing address

    A delivery address (this maybe the same as your billing address)

    A contact phone number (in case we need to speak to you about your order)

    If the technology fails us or we make a genuine mistake, your order attempt may be

    unsuccessful. We will do everything we can to resolve this and aim to put that smile

    firmly back on your face. Once you have placed an order, you will receive a

    confirmation email within 24 hours, and then one within 24 hours of your order being

    dispatched. Depending on which delivery option you've selected, you then have a

    rough idea of when to start running the bath or shower, or when your next stash of

    skin and hair care products will be with you. If something is not in stock, we will let

    you know as soon as possible after the order has been placed.

    Once you are ready to check out, you will be directed to the shipping confirmation

    page where you may select the type of delivery, and the delivery and/or billing

    addresses.

    After placing your order you will receive an automated acknowledgement.

    Complaints

    If you have a complaint relating to our Terms and Conditions or our products, we will

    attempt to resolve the complaint using our internal complaints-handling procedure. If

    the process is exhausted and the complaint is not settled in this way, you may make

    a request to us for the dispute to be settled by mediation through The Retail

    Ombudsman or Online Resolution Dispute Platform. If you make such a request, we

    shall consider whether or not we wish to use The Retail Ombudsman to try to resolve

    the dispute but we are not obliged by law to do so. If we agree to submit a dispute to

    The Retail Ombudsman, we shall notify you and you may (i) complete the online

    form on the Retail Ombudsman website or (ii) send your complaint using a paper

    form to The Retail Ombudsman, 33rd Floor Euston Towers, 286 Euston Road,

    London NW1 3DP. Further information on the Retail Ombudsman can be found here.

    As an EU citizen, you are also entitled to make a complaint to the European

    Consumer Centre ( https://www.eccireland.ie/contact-us/ ) which can liaise with the

    UK Consumer Centre (previously the ECC UK) to help you to resolve your dispute,

    but only after you have gone through our complaints process and are still not

    satisfied.

    Delivery

    ROI Standard Delivery 2-4 working days (€4, or free when you spend over €50)

    Delivery outside of the ROI

    At this time we are unable to offer delivery outside of ROI. However, we can ship

    orders globally from our UK website.

    .

    Split delivery

    We may split delivery of your order into several parts based on the stock availability.

    You will not be charged extra for this facility.

    Data protection and privacy policy

    Any personal information you provide to Lush Dublin Limited directly or

    via https://www.lush.com/ie/en and from which you can be identified is stored

    securely and confidentially and will be processed fairly and lawfully in accordance

    with our privacy notice.

    Lush Dublin Ltd and Lush Global Digital Ltd is the data controller and is responsible

    for your personal data. This means that we determine the purpose and means of the

    processing of your personal data. We will use your personal data for internal

    service-related purposes, including in the following circumstances:

    - Where we need to perform the contract we are about to enter into or have

    entered into with you.

    - Where it is necessary for our legitimate interests (or those of a third party) and

    your interests and fundamental rights do not override those interests.

    - Where we need to comply with a legal obligation.

    For purposes of processing your order and fulfilling our obligations towards you, we

    may share your personal data with Lush group entities of other third parties. Our

    Lush group entities and other third parties who are passed on your personal data will

    be the data processor.

    So that we can deliver your order to you, we will provide your details to our couriers

    and postal service providers that deliver your order.

    Our responsibility for loss or damage suffered by you

    We do not exclude or limit in any way our liability to you when it would be

    unlawful to do so. This includes liability for death or personal injury caused by

    our negligence or for fraud or misrepresentation.

    If we fail to comply with these terms, we are responsible for loss or damage

    you suffer that is a foreseeable result of us breaking these terms or us failing

    to use reasonable care and skill, but we are not responsible for any loss or

    damage that is not foreseeable. Loss or damage is foreseeable if either it is

    obvious that it will happen or if, at the time you accepted these terms, both we

    and you knew it might happen.

    Events beyond our control

    We will not be liable or responsible for any failure to perform, or delay in

    performance of, any of our obligations under a Contract that is caused by

    events outside our reasonable control (Force Majeure Event).

    A Force Majeure Event includes any act, event, non-happening, omission or

    accident beyond our reasonable control and includes but is not limited to:

    Strikes or other industrial action.

    Civil commotion, terrorism or threat of, war or threat or preparation for.

    Fire, explosion, adverse weather conditions, subsidence, epidemic or other

    natural disaster.

    Disruption to supplies or delivery methods.

    Acts of government or regulatory bodies.

    Disruption to public or private telecommunications networks.

    Arrangements

    After placing your order you will receive an automated acknowledgement by

    email. Please note that this does not mean that your order has been

    accepted. All orders are subject to acceptance by us, and we will confirm

    acceptance to you by confirming that your order has been dispatched.

    Once we accept your order, a contract to purchase and deliver products takes

    effect between you and Lush Dublin Limited. You pay the sum that you see at

    the end of the checkout process, together with the delivery. Upon receipt of

    your order for the products you will be charged for the products and the

    delivery costs.

    Products will be at your sole risk from the time of delivery to you.

    The Contract

    When we confirm acceptance of your order by confirming the products have

    been dispatched a legally binding contract will exist between us. If we do not

    confirm acceptance we will refund your payment.

    Your order constitutes an offer to us to buy a product. If we believe a

    customer acts against these Terms and Conditions, we reserve the right to

    cancel or suspend their order.

    This includes non-payment of ordered products and fraudulent use of our

    website and/or sales. We also reserve the right to bar certain email addresses

    and telephone numbers from accessing our website to place orders. We will

    not accept an order from any customer who we have suspended.

    Ownership of the products will only pass to you when we have received full

    payment.

    A person who is not party to the contract shall not have any rights under or in

    connection with it.

    Resale

    By ordering from our website, you agree not to commercially resell any of our

    products. Commercially reselling our products is a breach of these terms and

    conditions and your agreement with us.

    Payment and Security

    We do not hold your credit card data. You do not enter any credit card data

    into the Lush site. When you come to pay for your products you leave our site

    and your payment is processed through the Adyen secure server.

    We accept Visa, Mastercard, and AMEX, through Adyen. We also accept

    PayPal.

    Payment will be taken in € (Euros), and if applicable, your card will be

    charged according to the exchange rate at that time.

    You can also telephone your order to us; call +44 (0)1202 930051 to chat to

    our happy Lush Customer Care team.

    You can contact Lush Customer Care Monday to Friday 8am to 7:00pm .

    Saturday 9am-5pm. Sunday 10am-4pm. Bank Holidays 10am-4pm. We are

    closed Christmas day, New Years Day and Easter Sunday.

    Prices and VAT

    Our prices, as stated on our website, are in euros (€) and include VAT, where

    applicable. We reserve the right to alter prices at any time.. Prices and

    promotions held in our high street stores may not apply to this website, unless

    otherwise stated, and vice versa. Please note that offers are subject to

    availability and may end before originally advertised.

    Cancellations and Returns

    We aim to dispatch orders within one working day, so if you want to cancel an

    order without incurring a cost for returning unwanted items to us, you will need

    to do it before your order is dispatched. If you do wish to cancel an order,

    please contact us via Live Chat on the website or app and let us know during

    office hours, or via e-mail to [email protected] If you would like to change

    anything about an order we would recommend that, in the first instance, you

    contact us via Live Chat on the website or app or email us

    at [email protected] to avoid having to pay for delivery again.

    You have a legal right to cancel a contract which starts from the date we

    confirm your order has been dispatched, which is when the contract between

    us is formed. If the products have already been delivered to you, you have a

    period of fourteen days in which you may cancel, starting from the day after

    the day you receive the products. Days mean calendar days, including

    weekends and public holidays.

    To cancel a contract, please contact us in writing to tell us by sending an

    email to [email protected] or by sending a letter to Customer Care, Lush

    Digital, Unit 22-23 Dolphin Quays, The Quay, Poole, Dorset, BH15 1HU. You

    may wish to keep a copy of your cancellation notification for your own records.

    If you send us your cancellation notice by email or by post, then your

    cancellation is effective from the date you sent us the email or posted the

    letter to us. You need to inform us of your decision to cancel before the 14

    day cancellation period has expired.

    Where you have cancelled a contract and the products have already been

    delivered to you, you should return them to us as soon as possible and in any

    event no later than 14 days after the day you inform us of your right to cancel.

    You can return products by sending them to our Returns Address below.

    Unless the products are faulty or not as described, you will be responsible for

    the cost of returning them to us. You have a legal obligation to keep the

    products in your possession and to take reasonable care of the products while

    they are in your possession.

    If you cancel a contract within the 14 day cancellation period, you will receive

    a full refund of the price you paid for the products and any applicable delivery

    charges you paid for. You will not be refunded for any costs you have incurred

    for returning the products to us. Where the products have already been

    delivered to you, we will process the refund due to you as soon as possible

    and, in any case, within 14 calendar days after the day on which we receive

    the returned products, or (if earlier) within 14 calendar days after the day you

    provide us with evidence that the products were returned to us. Where the

    products have not been delivered to you, we will process the refund within 14

    calendar days after the day we were informed of your decision to cancel the

    contract. Unless you expressly tell us otherwise, we will refund you on the

    credit card or debit card used by you to pay for the products.

    We have a legal duty to supply products that conform with the descriptions

    and specifications in the contract between you and us. As a consumer, you

    will always have legal rights in relation to products that are faulty or not as

    described which are not affected by your cancellation rights above. If you

    have returned the products to us because they are faulty or mis-described, we

    will refund the price of a defective product in full, any applicable delivery

    charges, and any reasonable costs you incur in returning the item to us.

    Details of your legal right to cancel and an explanation of how to exercise it

    are provided in the confirmation of despatch.

    Returns Address: Lush, 33 Henry St, North City, Dublin, D01 V120, Ireland

    In the event of a damaged parcel

    We're very sorry if the Lush products you looked forward to receiving have

    arrived damaged. We do our best to pack them safely, but even the most

    lovingly prepared parcel can get dropped or jostled en route to your house. If

    you send these products back to us within 14 days of receiving them, we will

    offer you an exchange where possible, or a full refund after we have received

    the return. In this case, we will pay for the postage of sending these items

    back to us. Nothing in these Terms and Conditions affects your statutory

    rights.

    VAT Queries

    Delivery costs will be added to your order and the final total will include VAT

    at the applicable rate calculated on your products and the cost of delivery.

    Your Statutory Rights

    Nothing in these Terms and Conditions affects your statutory rights.

    Variation

    We may vary these terms from time to time. If we do, we will replace these

    terms on our website with our new terms. The amended or supplemented

    terms will be brought to your attention by notice on our website, including the

    date on which such updated terms are due to come into effect. If you

    continue to use this website after that date, you irrevocably accept the

    amended or supplemented version of these terms.

    We may transfer our rights and obligations under these terms to another Lush

    entity at any time.

    Governing Law

    These terms are governed by English law and the courts of England and

    Wales shall have non-exclusive jurisdiction.

    This site is operated by Lush Dublin Ltd. of 116 Grafton Street, Dublin, D01

    V120, Company registration number IE309811, VAT Number is: 6329811B.

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