Lush Club Subscription FAQ

GENERAL

What’s changed?

Your Lush Kitchen Box has a fancy new name: introducing the Lush Club Subscription Box. But there’s no need to panic! Nothing about your actual box is changing (why mess with perfection, right?) and you don’t need to do anything. Just continue to enjoy your fresh monthly exclusives.

What's new?

Check out our new Lush Club Subscription Box features, log in through lush.com and navigate your account easier than ever before. Simply, click "Subscriptions", then "Manage Subscription" under your Lush Club Subscription Box account and you can seamlessly make updates and adjustments.

What is the Lush Club Subscription Box?

The Lush Club Subscription Box is a subscription service that delivers limited-edition products to your doorstep every month. It’s an opportunity for surprise and delight and it’s where our most loyal fans can get their hands on small batch products for bath, shower, body and more.

What can I expect in my box?

Each month our Lush Club Subscription Box team selects a different theme paired with carefully curated products. Lush Club Subscription Box subscribers can expect a collection of vegan products each month which include items from various product categories.

Do I need an account to join the Lush Club Subscription Box?

Yes, all subscriptions must be tied to a Lush account. If you don't already have an existing Lush account, you will be prompted to create one before checking out.

Are all the Lush Club Subscription Box products vegan?

Yes, our Lush Club Subscription Box team ensures that all Lush Club Subscription Box products are vegan. With retro items, we update the product formulas if they weren’t originally vegan.

Will samples be included with my order?

Lush Club Subscription Boxes do not include samples (though we have been known to add a few bonus items here and there).

Can I purchase a subscription box as a gift?

Yes, absolutely! Once you've signed up and subscribed, simply input the recipient's address as the delivery address so they can receive a surprise Lush Club Subscription Box every month.

Please note: to make this a one-time occasion just cancel or pause your subscription after your desired month.

Can I resell any components of the subscription box?

No, by purchasing on lush.com you agree to not resell any products. Please read the full terms and conditions here.

PAYMENT AND SHIPPING

Is there a fee to join?

No, there is no fee to join Lush Club Subscription Box other than the monthly subscription price.

How much is shipping?

The box is a fixed price, but shipping costs will vary based on where in the world you are. Each box will weigh up to 2kg (approx.). You can view our current international shipping costs here.

In Canada and the U.S., Lush Club Subscription Boxes are sent via Standard Shipping. Our Standard Shipping cost is $8.00 with an arrival estimate of 10 business days.

Can I add other items to my subscription and combine shipping?

The Lush Club Subscription Box is a monthly subscription service that renews automatically (unless you tell us otherwise), so we won't be able to add additional items.

Can I pick up my order in-store or opt for same-day delivery?

No, we do not offer in-store pickup or same-day delivery for our Lush Club Subscription Boxes.

How can I track my Lush Club Subscription Box?

All orders sent within the U.K., Japan, Australia, Canada and the U.S. are trackable, so you'll know when your products are about to arrive. As soon as your Lush Club Subscription Box is dispatched, we'll send you an email with your tracking number. If you've ordered from outside the countries listed above, you'll still get a dispatch email, but you won't be able to track the journey of your Lush Club Subscription Box once it leaves U.K. customs. Estimated delivery timelines for your country can be found here.

Which payment methods do you accept for the Lush Club Subscription Box?

Visa, Mastercard, and American Express.

What happens if my credit card is about to expire?

Log in to your Lush account and select “Manage My Subscription”. There you will be able to update your credit card info by clicking the EDIT button.

RETURNS, REFUNDS AND EXCHANGES

Can I return any of my products/order?

Our Lush Club Subscription Box is sold as a whole product, so we do not refund single items. However, if anything arrives damaged, we will replace the whole box or individual products. Lush Club Subscription Box products are limited edition and made in limited quantities, which means we may replace a damaged product with a different year-round item when needed.

What if my products arrive damaged?

Our Customer Care team will be able to assist in the event that you receive broken or damaged products.