Delivery Information
Our delivery options
Packaging
It’s not plastic! Your Lush products are packaged in eco-pop chips, a potato starch-based packing material which biodegrades quickly in water and soil. Solid products are shipped naked or in our eco-friendly bags in Summer times, liquids and creams in minimal black pot packaging. Made from 100% recycled plastic, we ask you to return your black pots to store in order to close the loop and keep the Lush plastic supply completely self-sufficient and out of landfill.
United Arab Emirates
For a limited time, spend AED300 and enjoy FREE standard delivery within the UAE
UAE Standard Delivery 1-3 working days (AED30, or free when you spend over AED300) - For UAE Remote areas Standard Delivery 2-5 working days
Dubai Emirates and Other Emirates :
Orders will be sent via courier, with deliveries usually taking place between 8am and 11pm, and might require a signature depending on the courier company used.
International Delivery (On hold)
Shipping costs depend on many factors such as weight and volume of the order, and location.
Shipping fees will be calculated once your order is finished and destination registered. The charges will be shown at the checkout section before confirming your order. Shipping costs are exclusive of any local duty and/or customs fees. Extra local charges are bearable by the end receiver.
Lush Delivery Pass Terms and Conditions
Lush Fresh Handmade Cosmetics - Office 208
Warsan Building, Barsha Heights
P.O. Box 62627
Dubai, United Arab Emirates
Trade Licence 3521
These T&Cs apply to you if you subscribe to have a Delivery Pass subscription. These do not replace the Terms and Conditions for Lush.com. which will continue to apply except to the extent varied by these T&Cs.
We know these T&Cs are quite long to read and so we’ve created a helpful summary in our delivery Pass FAQ’s which you can access. However, the FAQ should not be used as a substitute for reading these Delivery Pass T&Cs.
1. Delivery Pass – What is it?
- Lush Delivery Pass is a customer subscription programme (“Delivery Pass”) that entitles Eligible Users to subscribe to obtain free delivery for a year on our UAE Standard Delivery service for all Eligible Orders (as further described in section 2 below). Please see here for information in relation to our Standard Delivery service.
- If you have a Delivery Pass subscription and you select another delivery method other than Standard Delivery for an order, it will not be an Eligible Order and you will be charged for the relevant delivery fee at checkout.
- Delivery Pass only covers outbound delivery of online orders, it does not cover returns. For details of our returns policy for online orders.
- From time to time we may make changes to Delivery Pass, including to these T&Cs. We will communicate any material changes to you prior to being implemented either via email or by displaying a prominent notice on our website (“Change Communication”). We will take your continued use of the Delivery Pass following receipt of our Change Communication as acceptance of the relevant change. We recommend reading all Change Communications that we send you carefully.
- If you do not want to continue with your Delivery Pass Subscription following receipt of a Change Communication, you may cancel your Subscription with immediate effect (see below). [Further, where we reasonably consider that the change proposed to Delivery Pass will have a detrimental impact on your enjoyment of Delivery Pass, we will within the Change Communication provide details of how you may claim a refund in respect of the Delivery Pass Fee (as further described in section 4 below) paid for the unused portion of the relevant Delivery Pass Subscription Period (as further described in section 5 below).]
- In addition to these T&Cs, the Lush.com terms and conditions shall apply to all your online orders. Please refer to the Lush.com terms and conditions for information on our complaints procedure and accepted payment methods.
2. Eligible Users and Eligible Orders
Eligible Users
To qualify as an Eligible User for a Delivery Pass subscription, you must meet the following criteria when you sign up for the subscription and at all times during your Delivery Pass subscription:
You must:
- be located in the United Arab Emirates; and
- have a Lush account
If you do not meet these criteria, you will not be eligible for a Delivery Pass subscription. You will be deemed to be in violation of the terms set out in this paragraph if, at any time during your Delivery Pass subscription, you do not comply with any of the above criteria. If Lush becomes aware that you are in violation of the terms set out in this paragraph, Lush may (in its sole discretion) immediately suspend or terminate your Delivery Pass subscription, for which no refund will be given.
If it has been determined by Lush that you do not comply with the above criteria, but you believe that you do, you should contact the Customer Care team by emailing [email protected]
Eligible Orders
Eligible Users will receive free delivery on Eligible Orders for one year. ‘Eligible Orders’ include all online orders made on our Lush.com website, all customisation products and Kitchen Subscription boxes, that are delivered to an address in the United Kingdom via our Standard Delivery service. Delivery Pass is not valid in respect of any international deliveries, deliveries to the Channel Islands or deliveries made via our Delivery services. Unfortunately, we are not able to guarantee the delivery timescales to certain locations and in respect of such locations delivery may take longer than anticipated. For more information on this and the affected locations please refer to our Delivery Information page.
In the event that there are any delays to the delivery of a package purchased using your Delivery Pass, Lush shall not be held liable for any such delay if it arises from any causes beyond the reasonable control of Lush or a courier appointed by Lush, or during busy periods (e.g. Sale) where delivery times may be extended.
This does not affect your statutory rights. If you have any other issues, please contact our Customer Service team.
By signing up to the Delivery Pass subscription, you agree that:
- you will only use Delivery Pass for personal use;
- you will not share your Lush account or Delivery Pass subscription details with any third party at any time during your Delivery Pass Subscription Period;
- Lush will not be liable for any deliveries that are lost or stolen as a result of any specific delivery instructions provided to the courier; and
- your usage of the Delivery Pass subscription service shall be fair, reasonable and proportionate to that of the average customer using the Delivery Pass subscription service for personal use, and shall not be used for business, re-sale, wholesale or fraudulent purposes.
Lush may at its sole discretion suspend or terminate your subscription in the event that you have used the Delivery Pass subscription in breach of these terms, including by making excessive use of the Delivery Pass subscription service, where a customer places high volumes of orders beyond what could reasonably be expected of the average customer using the Delivery Pass subscription service for personal use. If Lush suspects or discovers that you have used the Delivery Pass subscription in breach of these terms, Lush has the right to recoup all direct delivery costs and losses suffered by Lush from you.
A Delivery Pass subscription cannot be bought as a gift for another person. It can only be used by the person who has purchased the Delivery Pass subscription. However, you can use your Delivery Pass subscription to deliver items that you have purchased from Lush.com to your friends and family.
3. To Sign Up
Eligible Users can sign up for Delivery Pass by following the below steps:
- log into your Lush account;
- add the Delivery Pass to your basket; and
- select the ‘Lush Delivery Pass’ button to take you through to the check-out page to purchase the subscription.
Once you have successfully purchased the Delivery Pass subscription this will toggle to your Lush Account and should show as ‘Active’ within your Lush Account. Once the subscription is active, ‘Lush Delivery Pass’ will show as a delivery method option when you come to the check out stage of an Eligible Order.
4. Delivery Pass Fees and Payment
Eligible Users can purchase a Delivery Pass subscription for an upfront fee of 100 AED (“Delivery Pass Fee”). The Delivery Pass Fee may vary between different markets.
Payment for the Delivery Pass Fee must be made by a credit or debit card.
5. Delivery Pass Subscription Period
Your Delivery Pass subscription period (“Delivery Pass Subscription Period”) will start on the day you purchase the subscription and will last for 12 months from that date.
Shortly before your Delivery Pass Subscription Period is due to end, you will receive an email to remind you of this and to invite you to renew your subscription if you wish to do so. Any renewal of your Delivery Pass subscription will be subject to the Delivery Pass Terms and Conditions in force at the time of renewal. For the avoidance of doubt, your Delivery Pass subscription will not automatically renew, and if you do not renew the subscription at the end of the Delivery Pass Subscription Period then your subscription will expire.
6. Managing Your Delivery Pass Account
All information relating to your Delivery Pass subscription membership will be contained in the “Delivery Pass” section of your Lush account. From here, you will be able to view the remaining time on your Delivery Pass Subscription Period and cancel your Delivery Pass subscription in line with the paragraph below.
If you have any questions in relation to your Delivery Pass subscription, please visit our FAQ page in case you are able to find the answer there. Alternatively, please reach out to our Customer Care team at [email protected] who will be happy to answer any questions.
7. Cancellation
You will be able to cancel your Delivery Pass subscription and receive a full refund up to 30 days from the date of purchase, but this is subject to you not having used the service and no Eligible Orders having been made within this 30 day period. If you have used your Delivery Pass subscription within this 30-day period, you will not be eligible to cancel it or receive a refund. Equally, if the time since you purchased your Delivery Pass subscription has exceeded this 30-day period, then you will not be eligible to cancel it or receive a refund. You can cancel your Delivery Pass subscription by contacting the Customer Care team at [email protected] If you don’t believe you are eligible to cancel your Delivery Pass subscription but would like to do so, please contact the Customer Care team who will be able to advise you further.
Refunds shall be made to the credit or debit card used to purchase the Delivery Pass subscription and cannot be refunded to any other card or account.
Your Delivery Pass subscription is non-exchangeable and non-transferrable.