A New Site Experience

See what's new and learn why we made the change

A Better Way to Shop

We relaunched our site and app experiences so that Lushies can shop with ease. In collaboration with Saleor—utilizing open-source solutions and in line with Lush’s digital ethics mission statement—customers will now be able to browse product ranges with improved search optimization and a new checkout process. Our new platform showcases the best of what we can do: ethical handling of customers’ data, created using open-source technologies and providing the same high level of customer care.

Ethical Technology

Lush believes technology should give more than it takes from society and the environment. Tech doesn’t have to be unethical; it can be built for the greater good and impact positive social change. Lush champions ethical hardware, ethical data, ethical design and open-source technologies—we support and elevate communities who feel the same. Just as Lush ethically sources ingredients, Lush believes in ethical tech that gives back to the community. Lush aims to provide open-source solutions where before only monopolies existed. Lush fights for supply chain transparency, digital innovation and telling the Tech For Good stories that are as yet untold.A new improved platform comes with new beginnings, to keep up to date and be the first to know about further exciting Lush announcements, subscribe to the Lush Newsletter.

We believe technology should give more than it takes, from both society and the environment. Tech doesn’t have to be unethical; it can be built for the greater good and impact positive social change. We champion ethical hardware, ethical data, ethical design and open-source technologies. We also support and elevate communities who feel the same. In the same way that we seek to ethically source ingredients, we believe in ethical tech that gives back to the community. Our aim is to provide open-source solutions instead of giant tech monopolies. We fight for supply chain transparency, digital innovation and telling the Tech For Good stories that are as yet untold.

A new improved platform comes with new beginnings. To stay up to date and be the first to know about further announcements, subscribe to Lush's email list.

New App, New Features

The Lush app has had a makeover and is now available in North America on iOS and Android. For the first time ever, the Lush app will contain Lush Lens, designed by Lush’s in-house tech Research and Development team. Lush Lens offers customers a packaging-free and contact-free shopping experience where they can quickly browse, explore and buy fresh, handmade cosmetics from the comfort of their phone or tablet. Simply access the unique Lush Lens feature and discover our packaging-free products easily. Customers can keep track of favorites and be notified about new and exclusive products.

Lush Account(s)

To log in to the new website, simply use your current account details. If you have duplicate accounts, please input the most recent password you used to sign into any of your accounts. If you're having trouble logging in, try resetting your password. Your order history will no longer be available. Note that this new site has an updated privacy policy and terms and conditions, read more about these updates here. 

Gift Card Update

Gift cards are not able to be transferred from the old Lush app to the new one. All account holders with saved gift cards—in the old Android app—will have received an email with their gift card number and value. Gift cards are still valid and ready for use in-store or on our website. Simply use your gift card number as your payment option when checking out.

ReFresh Subscription Update

Our ReFresh service is being reviewed and revamped, and we’re sorry to announce that, while we do this, all ReFresh subscriptions will be suspended for now. As of September 18th, your subscription will no longer be active. Please sign up for emails to be the first to hear about when subscriptions will return. 

Lush Kitchen Subscription Box Site Update

Click here to access the new Lush Kitchen site and your account. You can still log in to your account using your same credentials. If you have multiple accounts across our websites, please log in using the most recent password you used to sign into any of your accounts. If you encounter any problems, try resetting your password. Please note that your previous order history and wish list will no longer be available.

Placing Online Orders

Online orders can only be placed and delivered to the same country as your shipping address. You cannot order from different countries. 

New Click & Collect

We’ve changed the name of our Buy Online, Pick Up In-Store service to Click & Collect. Click & Collect works the same way and offers you the same convenience as Buy Online, Pick Up In-Store. Choose Click & Collect to browse and purchase all your products online and easily pick them up at your local shop—free of any additional charges.

Customer Care

If you have any questions or concerns, please don’t hesitate to reach out to our Customer Care team at 1-888-733-5874.