Contact Us
👋 We’re doing our best to get back to you as quickly as possible, but our Customer Care team is handling lots of questions right now. You can check out our frequently asked questions, or chat to us via SMS text—the fastest way to get hold of a friendly member of the team.
Contact Us
Sale FAQs
What happens after I place my order on the Lush app?
Can I combine two orders or make changes to my order?
Why can’t I get through to Customer Care?
What if the item I want is out of stock?
Representatives are available:
Mon to Fri: 9am - 9pm EST
Sat & Sun: 10am - 6pm EST
December 24th:
9:00 a.m. to 7:00 p.m. EST
6:00 a.m. to 4:00 p.m. PST
December 25th: Closed
December 26th:
9:00 a.m. to 9:00 p.m. EST
6:00 a.m. to 6:00 p.m. PST
December 31st:
9:00 a.m. to 7:00 p.m. EST
6:00 a.m. to 4:00 p.m. PST
January 1st: Closed
📱 SMS Text - The quickest way to get in touch
Text us at 1-888-733-5874 and we’ll text you back during business hours.
💬 Live chat
Chat with us during operating hours.
Email us at [email protected]
🗣️ Phone
Call us at 1-888-733-5874 if you want to talk!
🛍️ Virtual Shopping
Call, chat or text with a personal shopper."