Bulk Buying Policy
Lush has a policy of no bulk buying and no resale of our products.
As you can imagine, as retailers we wish to sell as many products as we can – but there are some strong reasons why sometimes we must refuse a sale.
We like to be open and have good relationships with all of our customers, so we would like to explain why we choose to limit bulk purchases. Lush has a policy of no bulk buying and no resale of our products. We define ‘bulk buying’ as an order of more than $1000, more than 20 items of the same individual product or repeat buying patterns, which may represent more than normal personal use.
The main reasons for the policy include:
Bulk buying for personal use
Our Fresh Handmade Cosmetics contain lots of fresh ingredients, fruit and vegetables – so in order for the vitality of the ingredients and the active enzymes to be at their most potent, we operate to a strict policy of small batch sizes, a fast turn around and a short shelf life. We therefore encourage our customers to buy small amounts often, rather than stockpile bulk for personal use, which would be well past its ‘best by’ date by the time it’s used.
Lush products should not be resold
We don’t want third party resellers to trade in our products because we want all of our customers to receive top quality customer consultations from our own trained staff in order to find the products that best suit the needs for their skin and hair. Our brand reputation is built on making sure that products are effective and tailored for the individual, to ensure that the money you spend with us is on something you'll use, instead of something you might find useless and, thus, need to throw away because it didn’t suit your needs. This is also vital to our Environmental Policies, where we have targeted our business to not sell products that will end up unwanted and in landfill. Careful purchasing is good for the customer and the environment.
Reselling around the world
We are aware that in some countries there are large amounts of Lush products for sale, both online and elsewhere, where it’s not us selling them. These rogue traders not only risk selling our customers stale products or items that are not suited to that customer – but they also risk exposing our products to animal testing. In some countries the laws governing safety testing not only require testing of products when they’re in the product development stage, but they also have laws whereby the authorities can test products found for sale in shops, markets or online. If governments in these countries see Lush products being sold, they have the power to take samples and conduct their own safety testing on them. This testing is done using animals.
For the whole of our existence, Lush has been vehemently opposed to animal testing – and our whole business has been modeled so that no animals die for our products. It’s of the utmost importance to us that we don’t allow our products to enter these countries in resale quantities – because of the risk that Lush products could be tested in this way, unknown by us.
One-off bulk buys for special events.
We of course understand that sometimes bulk buying is necessary for one-off events, birthday party goodie bags, wedding favors or corporate gifts. We can accommodate these purchases online, where we will discuss your needs and place a special order for you.
We hope that you understand why we don’t allow bulk purchase. We would love you to shop with us little and often and enjoy our products fresh and effective.