Returns and Refunds
Need to return something to us?
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- Returns & refunds
After we confirm that your order has been despatched, a contract between us is formed. If the products have already been delivered to you, you have a period of seven days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.
Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 7 days after the day you inform us of your right to cancel.
Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 7 calendar days after the day on which we receive the returned products, or (if earlier) within 7 calendar days after the day you provide us with evidence that the products were returned to us.
If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 7 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
You can return products by sending them to:
10/F., Bonsun Industrial Building, 364 Sha Tsui Road, Tsuen Wan, NT, Hong Kong
If you need to return the products purchased in hk.lush.com from areas outside Hong Kong, or if you have any questions please email us at [email protected] or give our Customer Care Team a call on (852) 2423-3833. We will be happy to help.