Contact Us
23 April 2025
Unfortunately, our phone line is currently unavailable. Please reach out via our Messaging service, or by emailing us at [email protected]. Alternatively, our phone line will be available again during business hours from April 24 2025
Please note: Due to the Easter and ANZAC Day public holidays in the month of April, you may experience a slight delay in our response times. We are so grateful for your patience and understanding during this period, and we can't wait to assist you.
Our Customer Care team look forward to helping you out with your query. Please see below the methods of contact available for what suits your needs best.
Customer Care Phone
0800 587 469
Our phone team is available Monday to Friday 11:30am-6:30pm NZDT.
If you can’t get through to us, we might be on the phone with other callers. Feel free to try again a bit later, or use an alternate contact method.
Customer Care Email
You can email us at [email protected] and we will get back to you in 1-2 business days. Please note, peak periods may result in a longer response time due to high contact levels.
Messaging
You can send us a message! Please note this is not a ‘live’ service.
We have team members working around the clock responding to messages. To send a message through to us, click the 'chat with us' icon on the bottom right hand of the screen. On the app, you can find this on the top left of the screen, or in your My Account menu – just click “chat with us”.
Someone will get back to you as soon as possible.
Post Address
Attn: Lush Customer Care
162 Foundry Road
Silverdale Auckland 0932
New Zealand
Press Office
If you are a journalist and have a press enquiry, please contact [email protected]
Lush Charity
If you have an enquiry about applying for a grant from Charity Pot, contact [email protected]
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