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Contact Us

    We are thrilled that you want to reach out to us and our Customer Care team look forward to helping you out with your query. Please see below the methods of contact available to see what suits your needs best.

    Customer Care Phone

    0800 587 469
    Our phone team is available Monday to Friday 11:30am-6:30pm NZDT

    If you can’t get through to us, we might be on the phone with other callers. Feel free to try again a bit later or use an alternate contact method.

    Customer Care Email

    You can email us at [email protected] and we will get back to you in 1-2 business days.


    You can send us a message! Please note this is not a ‘Live’ service.

    We have team members working around the clock responding to messages, to send one through to us, click the 'chat with us' icon on the bottom right hand of the screen. On the app, you can find this in the Account menu, just click “Chat with us”.

    Someone will get back to you as soon as possible.

    Post Address

    Attn: Lush Customer Care
    162 Foundry Road
    Silverdale Auckland 0932
    New Zealand

    Press Office

    If you are a journalist and have a press enquiry, please contact:

    [email protected]

    Lush Charity

    If you have an enquiry about applying for a grant from Charity Pot, contact:

    [email protected]

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