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    Please note that LUSH may contact you if you are subscribed to our mailing list or if you have placed an order with us. Please note that any communication from LUSH will come from an email address. We are aware that there may be emails sent claiming to be from LUSH and if in doubt, you can always speak to our Customer Care team to verify that the contact is genuine using the contact details below.

    We are thrilled that you want to reach out to us and our Customer Care team look forward to helping you out with your query. Please see below the methods of contact available to see what suits your needs best.

    Live Chat

    Click the 'chat with us' icon to the right

    Live Chat is available Monday - Friday 24 hours for product queries, but if you have an order specific query, our New Zealand team is available from 11.30am - 6.30pm NZDT.

    If we are not available, you will be encouraged to leave an offline message. This will reach us via email and we will be in touch in 1-2 business days.

    Customer Care Phone

    0800 587 469
    Our phone team is available Monday to Friday 11:30am-6:30pm NZDT

    If you can’t get through to us, we might be on the phone with other callers. Feel free to try again a bit later, or jump onto Live Chat to speak with us there.

    Customer Care Phone

    You can email us at [email protected] and we will get back to you in 1-2 business days.

    Post Address

    Attn: Lush Customer Care
    162 Foundry Road
    Silverdale Auckland 0932
    New Zealand

    Press Office

    If you are a journalist and have a press enquiry, please contact:

    [email protected]

    Lush Charity

    If you have an enquiry about applying for a grant from Charity Pot, contact:

    [email protected]

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