Severe weather conditions are causing delays in some areas. Learn More
More Information About Deliveries
Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order. Delivery times apply to all orders placed before 1pm. For all orders placed after 1pm, the following day will be considered the first working day. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t dispatched straight away, don’t panic! We’re on it.
The majority of orders placed in off-peak times are processed and dispatched the next working day. Please note that credit card payments made after 6pm can take up to 48 hours to process.
You can still enjoy FREE standard delivery on orders over $95.
We hope you’ll understand and bear with us during the circumstances surrounding COVID-19 as we work in new ways to ensure the safety and the needs of you, our staff, and our courier partners.
We expect everything to run smoothly, but we will be keeping things under constant review and will alert you of any changes necessary.
Shipping Rates & Times
As we use a Courier service to safely deliver all of our orders, we are unable to send to PO Boxes or Private Bags. Please ensure you provide a full delivery address when ordering.
(WITHIN NEW ZEALAND ONLY)
2 - 5 working days for most areas.
All orders will be delivered by NZ Couriers and will require a signature, so please make sure there will be someone at home to sign for it.
Otherwise, a card will be left and your parcel will need to be redelivered or collected from your local NZ couriers depot or agency. Please note NZ Couriers will only deliver from Monday to Friday. If your parcel contains any Fresh Face Masks we will not send it out on a Friday.
Rural deliveries sometimes take a day or two longer as the parcel will be passed on to your local rural delivery driver. Please allow for this when ordering goods for urgent delivery.
Track Your Parcel
When your order is dispatched you will receive an email with your NZ Couriers tracking details. If you have any questions please contact us via email on [email protected] for further assistance.
LUSH New Zealand does not ship internationally. Head over to lush.com to see if we operate in your country, or visit lush.com/uk to order from our UK store with worldwide shipping.
We accept PayPal, Visa, MasterCard, AMEX and Afterpay.