Lush Club Rewards UK Customer Loyalty Programme Terms and Conditions

Last updated: May 2026

YOUR PARTICIPATION IN THE LUSH CLUB REWARDS PROGRAMME

1. Your participation in the Lush Club Rewards Programme (the “LUSH Club Rewards Programme”)  is governed by this set of Terms and Conditions (the “Terms”). 

2. Please read these Terms carefully. By participating in the LUSH Club Rewards Programme, you agree to these Terms and our Website Terms (each as amended from time to time). 

3. Please see how to join the LUSH Club Rewards Programme below.

JOINING THE LUSH CLUB REWARDS PROGRAMME

1. Enrolling in Lush Club Rewards: “Lush Club” is what we call the collection  of additional Lush customer account features and benefits available in a Lush Customer Account. Lush Club is only available in the “Lush Club Territories”. The Lush Club Rewards Programme is our customer rewards programme that you can find within Lush Club. You can only access the LUSH Club Rewards Programme if you are a member of Lush Club.

2. Opting-in: Once you have joined Lush Club, if you are eligible (see Terms for eligibility criteria) you can choose to participate in the LUSH Club Rewards Programme. You will need to actively opt-in to join this by clicking on the relevant tab in the Lush Club section of your customer account in the Lush app.

3. Minimum Age Requirement: The minimum age to join LUSH Club Rewards Programme is the age of majority in your territory. The LUSH Club Rewards Programme is not targeted at children or intended for use by anyone under the age of majority in the Participating Territories. Lush customers who are above the age of majority in the jurisdiction in which they reside are eligible to join the LUSH Club Rewards Programme provided they do not reside in one of the Excluded Jurisdictions (see below). Lush employees are not eligible to join the LUSH Club Rewards Programme. If we identify that an individual who is under the age of majority in their territory is participating in the LUSH Club Rewards Programme, we reserve the right to remove them from the programme.

4. Purchase outside of LUSH Club Rewards Programme: If you do not wish to participate in the LUSH Club Rewards Programme, you may still make purchases through ‘guest checkout’ or whilst logged into Lush Club if you have not signed up to LUSH Club Rewards Programme.

5. What happens to my LUSH Club Rewards if I close my Lush Customer Account? 

If you already have a Lush customer account and you wish to close your customer account, you can do so by emailing [email protected]. For the avoidance of doubt, all future orders must then be placed through ‘guest checkout’. Please be aware that if you close your LUSH Club account, this will automatically remove your access to the LUSH Club Rewards Programme and you will permanently lose access to all LUSH Club Rewards Programme Points and LUSH Club Rewards accrued. You cannot access the LUSH Club Rewards Programme without a Lush Club account.

6. What happens to my LUSH Club Rewards if I am an inactive member?

- An “Inactive Member” is defined as a member of the LUSH Club Rewards programme who has not earnt any points under this programme in a consecutive 24 month period.

- If you become an Inactive Member, we reserve the right to remove you from the LUSH Club Rewards Programme. Upon being removed from the LUSH Club Rewards Programme, you will lose all accrued rewards, points and level status.

- We will notify you by email at least 30 days before your LUSH Club Rewards Programme profile is removed giving you an opportunity to continue participating in the programme. If your profile is removed due to inactivity, you may re-join the programme at a later date. Your previous points, level and rewards will not be carried over.

 7. Inappropriate and offensive content: LUSH Club Reward Programme participants  shall not, while engaging with LUSH Club or the LUSH Club Reward Programme, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

GLOBAL RESTRICTIONS TO THE LUSH CLUB REWARD PROGRAMME 

1. LUSH Club Rewards Programme Territories: LUSH Club Rewards is available for customers who create a LUSH Club Account and sign up to LUSH Club Rewards in the following countries: United Kingdom (including Northern Ireland). If you are located in the Republic of Ireland (ROI) please see details about joining Lush’s Club Reward Programme for ROI at  https://www.lush.com/ie/en/l/club. 

2. LUSH Club Rewards Programme participation  is territory specific. We only allow one (1) LUSH Club Rewards profile per person. Any orders made outside the territory you reside in will not count towards your LUSH Club Rewards Points or Rewards. 

3. LUSH Club Rewards Programme profile Limit: There is a limit of one (1) account per person. 

- If you wish to participate in the LUSH Club Reward Programme in another LUSH Club Reward Programme Territory you will have to first close your existing LUSH Club account and open a new LUSH Club account in the new LUSH Club Reward Programme Territory. Please be aware that your LUSH Club Rewards Programme Points, levels, and rewards are specific to the particular country in which you created the account, and are not transferable, and cannot be exchanged for cash.

- Duplicate LUSH Club Rewards Programme Profiles: If the same person is enrolled in the LUSH Club Rewards Programme more than once in the same country (including under different names or addresses or email addresses) we reserve the right to remove them from the LUSH Club Rewards Programme.

LUSH CLUB REWARDS PROGRAMME  POINTS, LEVELS AND REWARDS 

1. Where can I find the LUSH Club Rewards Programme online? Once logged in to your Lush Customer account on the Lush website, details of your LUSH Club Rewards Programme Points and rewards will be available in the Lush Club section of your customer account. 

2. Where can I find the LUSH Club Rewards Programme app? Your Lush Club Rewards Programme will be accessible within the “Rewards” tab on your Lush Club account page on the Lush app.

LUSH CLUB REWARDS PROGRAMME POINTS

3. Points are automatically added to a LUSH Club Rewards profile based on the value in whole pounds of an Eligible Action from that account, for example: if you spent £3 on a Lush Product, you would earn 3 LUSH Club Rewards Programme . If you spent £3.99 on a Lush Product, you would earn 3 LUSH Club Rewards Programme .

4. An “Eligible Action” can be:

- Purchase of Lush products using the Lush app, website, or in stores when logged into or presenting your LUSH Club Rewards Programme profile at the time of purchase (if you are signed up to the LUSH Club Rewards Programme).

- Purchase of a Lush Delivery Pass 12 month subscription (Delivery Pass is not available in all territories). The points will be accumulated once payment has cleared for the purchase of the subscription.

- Payment of your monthly Lush Kitchen subscription. The points will be accumulated once payment has cleared for the relevant month’s payment. (Lush Kitchen Subscription is not available in all territories and is subject to the Lush Kitchen Subscription Terms and Conditions https://www.lush.com/uk/en/a/kitchen-terms-and-conditions).

- Payment of your monthly Fresh and Flowers subscription. The points will be accumulated once payment has cleared for the relevant month’s payment. (Fresh and Flowers subscription is not available in all territories and is subject to the Fresh and Flowers Subscription Terms and Conditions https://www.lush.com/uk/en/faq/fresh-and-flowers-subscription-terms-and-conditions).

- Purchase of a Lush Spa Gift Card* (physical or e-gift card), when logged into your Lush Club account at the time of purchase (if you are signed up to the LUSH Club Rewards Programme).

- Purchase of Lush Spa* treatments, Lush Spa Parties and Lush Store Parties. Points will be accumulated once payment on the has been cleared.

- Purchase of Lush product or Lush HairLab services in a Lush HairLab.

- Points are earnt once a Lush gift card is spent.

* Please note that all Lush Spas are located in England, Scotland and Wales and there are currently no Lush Spas in Northern Ireland. If you are based in Northern Ireland you may require air travel to visit a Lush spa. Lush is not responsible for your costs in  travel to and from any Lush Spa. 

5. The following are ineligible actions that you cannot earn points for:

- There are no LUSH Club Rewards Programme Points earnt on the purchase of Lush gift cards.

- There are no LUSH Club Rewards Programme  earnt on the purchase of tickets for Lush Events.

- There are no LUSH Club Rewards Programme  earnt on purchases of products or services in concessions within our Lush stores.

- There are no LUSH Club Rewards Programme  accumulated on the spending of Lush Spa Gift Cards.

6. In order to qualify as an Eligible Action, a Purchase Action must be made  by you for products via www.lush.com in your LUSH Club Rewards Programme Territory or Lush app (while logged in to your Lush account), or in selected Participating Lush own stores in the following territories(“Participating Lush Club Rewards Stores”). Orders that are subsequently returned or cancelled will not be considered Valid Orders. : 

 a. United Kingdom (including Northern Ireland) 

 7. From time to time, we, in our sole discretion, may change, discontinue, or add interactions where you can earn Points and change the number of Points earned, with or without prior notification to you. 

8. Points cannot be retrospectively applied to Valid Orders. It is Your sole responsibility to ensure you present your LUSH Club barcode at tillpoint before the transaction is completed in Participating Stores. If purchasing online through web or app, you must be logged into your customer account and have joined the LUSH Club Programme to earn Points on a Valid Order. 

9. Purchase of virtual consultations, shipping (apart from the Delivery Pass Subscription), monetary value of samples, monetary value of any complimentary full-sized product and applicable taxes will not count towards a Valid Order and are excluded.

10. Points can be used to unlock Rewards. Each Reward is subject to the applicable Rewards Terms and Conditions stated on the Reward card. Please read these before using the Reward.

11. LUSH Club Reward Programme Points have no cash value and may not be sold, transferred or exchanged.

LUSH CLUB REWARD PROGRAMME LEVELS

1. When you place a Valid Order, you will earn LUSH Club Reward Programme Points. You move up to the next level in the LUSH Club Rewards Programme when you reach the next 100 point threshold. 

2. The only way to reach a higher LUSH Club Reward Programme Level is to accumulate LUSH Club Rewards Programme Points.

3. Details on the LUSH Club Rewards Programme Levels and the LUSH Club Rewards Programme  in general can be found on https://www.lush.com/uk/en/l/club.

4. There are no rewards linked to reaching a new level. All rewards are linked to points accumulation only.

LUSH CLUB REWARD PROGRAMME: POINTS & REWARDS

1. How do I find the Rewards? Rewards under this LUSH Club Reward Programme become available when you reach a specific Points threshold (each relevant reward will show the number of LUSH Club Points required to unlock it on the reward itself).

2. How do I unlock the Rewards? When you reach the number of points associated with a specific Reward, it will appear in your LUSH Club Reward Programme tab in your LUSH Club account. The Reward will show as automatically unlocked. 

3. How long do I have to use an unlocked Reward? Please read the Reward terms and conditions stated on the specific reward to find the expiry date. It is your responsibility to check the expiry date and make sure you use it in time. Once an unlocked Reward expires, it will no longer be available for use.

4. Does unlocking or using a Reward affect my Points level? When you select a Reward that is showing as available in your LUSH Club Rewards Programme tab, your points level will remain the same.  Points cannot be spent, as they have no monetary value.

5. How do I redeem a Reward? Each Reward will specify where it can be redeemed and other terms about the reward. LUSH Club Rewards have individual expiry dates on them (as detailed in your LUSH Club account) and will be removed from your LUSH Club account once expired. 

6. Do my points expire or reset? LUSH Club Reward Programme Points and Rewards will also expire if: 

a. Your participation in the LUSH Club Rewards Programme is terminated (either voluntarily by you, or by us due to your breach of these Terms); 

b. Your customer account is closed (as this automatically closes all LUSH Club features). 

7. Rewards accessed under this LUSH Club Rewards Programme cannot be used in conjunction with any other promotion.

REFUNDS ON ORDERS

1. What happens to my points? If a Valid Order is refunded or cancelled where Points were accumulated, the accumulated Points will be removed from your points balance. 

2. What happens to my reward? You must also return any Reward received when returning your order.

USE OF ACCOUNT 

You are responsible for maintaining the confidentiality of your customer account and password, and are fully responsible for any and all activities that occur under your password or account. The LUSH Club Rewards Programme is for your personal use only. You must not share your LUSH Club Rewards identification and/or password or in any way make them accessible to others. You must immediately inform our Customer Care team of any unauthorised use of your password or account or any other breach of security. 

You agree that you shall not:

- access, use, reproduce, modify, download, sell, transfer, publish or otherwise make available your membership of the LUSH Club Rewards Programme for any commercial purposes; 

- do any act or thing that might damage, disrupt or otherwise interfere with the operation of the LUSH Club Rewards Programme; 

- abuse your membership of the LUSH Club Rewards Programme  or use it for any unlawful or unauthorised purpose (which include transmitting any computer viruses through your account or using your account in a manner which is discriminatory, offensive, abusive, malicious, defamatory or other violates or infringes the rights of anyone else); and 

- transfer, sale or barter (or attempt to transfer, sale or barter) any of your rewards or member exclusive promotional offers. 

DATA PROTECTION

1. The personal information collected, used, and stored to manage LUSH Club Rewards for Participants is described in our Privacy Policy:

- UK (including Northern Ireland): https://www.lush.com/uk/en/faq/privacy-notice 

2. By enrolling in the LUSH Club Rewards Programme, you confirm that you have read and understood how we use your personal information as described in the relevant Privacy Policy. This includes using your personal information to manage your membership, personalise your experience, award points when you make purchases, allow sending updates about Rewards that have become available and Rewards that are due to expire, the LUSH Club Rewards Programme, and protect against fraud.

​​TERMINATION; EXPIRATION; CHANGES TO LUSH CLUB REWARDS

1. Error, Fraud, Deception: We reserve the right to revoke some or all of your Points or rewards if we determine that you received Points or a reward due to an error, through fraud or deception, or in any manner not authorised. 

2. What happens if my LUSH Club Rewards Programme Membership is cancelled? If you or we cancel your LUSH CLUB Rewards Programme membership, you will lose all your accumulated points.  If you cancel your membership, you may choose to rejoin the LUSH Club Rewards Programme by registering on the App.  When restarting your LUSH Club Rewards Programme membership, your previously-earned points will not continue to your new Club membership. 

3. Changes to the LUSH Club Rewards Programme: Lush reserves the right to change these Terms including the eligibility, levels and rewards available under the LUSH Club Rewards Programme at any time; and to terminate or withdraw the LUSH Club Rewards Programme including revoking all earned Points, rewards and Levels; or close further participation in the LUSH Club Rewards Programme, at any time in its discretion. Lush will not be liable for any resulting loss or damage, or compensation to a participant of the LUSH Club Rewards Programme as a result of suspension or cancellation of LUSH Club or the LUSH Club Rewards Programme, or any loss of Points, Rewards or Levels associated with that LUSH Club Reward profile account.

4. Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in LUSH Club after the amended Terms are posted will confirm your acceptance of the changes. Therefore, you should review these Terms regularly to understand the terms and conditions that apply to LUSH Club. If you do not agree to the amended Terms, you must contact us immediately by email at [email protected] so that we can close your LUSH Club Rewards Programme profile.

5. Cancellation of your LUSH Club Rewards Programme Profile: We reserve the right at our sole discretion to remove any LUSH Club Rewards Programme Participant from further (or any) use of the LUSH Club Rewards Programme if we have reason to believe that LUSH Club Rewards Programme Participant is: (a)  tampering with the operation of the LUSH Club Rewards Programme (b) or is acting in any manner deemed by Lush to be in violation of these Terms, the Website Terms, relevant laws and/or regulations and/or third party rights; or (c) engaged in any deception, forgery, fraud or committed any other abuse of the LUSH Club Rewards Programme. If we do so, any points, rewards, and levels that the LUSH Club Rewards Programme Participant may have become entitled to by participating in the LUSH Club Rewards Programme are void with immediate effect.

GENERAL

1. The LUSH Club Rewards Programme is for personal use only. Participation is not open to companies, businesses, charitable organisations, corporations or any entity other than an eligible individual. Customers using the LUSH Club Rewards Programme to benefit from commercial use by purchasing items to resell are not eligible to participate and will be removed from this programme. All rewards and points associated with deactivated accounts will immediately become void.

2. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.  If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

3. We will not accept responsibility for equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. 

4. Subject to clause 4(b) below, LUSH and its group companies accept no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in the promotion, their attempted participation or their acceptance of any product. b. Nothing in these Terms shall exclude LUSH’s liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under English law. c. By participating or attempting to participate in this promotion, participants agree that LUSH shall not bear any liability for: the loss, theft or misuse of any product; or any damage in any way attributable to this promotion or the attempted participation in this promotion, subject to clause (b) above.

5. We will not accept responsibility for equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. 

6. These Terms are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts.  This does not affect the applicable mandatory rights under the law of your country of residence. 

7. The LUSH Club Rewards Programme is operated by Lush Retail Limited, company number 03084750, with its registered office at 29 High Street, Poole, England, BH15 1AB  together with its subsidiaries (“Lush”, “we”, “us” or “our”). Customers that participate in the LUSH Club may be referred to as “Participant”, “Member”, “you”, or “your”.