Delivery Information

    If you plan on getting some treats over the bank holiday weekend, you'll want to read on and find out about postage deadlines.

    Due to the limited postal service operating over bank holidays, our standard delivery estimates (which you can find here) do not apply, but fear not!  You can still satisfy your product cravings and receive orders in time for the Bank Holiday weekend.

    To receive your products on Wednesday 1st June

    Select Next Day Delivery and order by 10pm on Tuesday 31st May

    No Delivery Service on Thursday 2nd June or Friday 3rd June

    To receive your products on Saturday 4th June

    Select Saturday Delivery and order by 10pm on Tuesday 31st May

    To receive your products on Sunday 5th June

    Select Sunday Delivery and order by 3pm on Saturday 4th June

    What if I order over the weekend?

    Orders for the Next Day Delivery service placed after 10pm on Tuesday 31st May, and before 3pm on Saturday 4th June, will be delivered on Monday 5th June.

    All Next Day Delivery services will arrive between 8am and 8pm and require a signature.

    For further queries, please give our Customer Care team a call on 01202 930051.

    Our delivery options

    Click and Collect / Same Day Delivery

    You can learn more about out brand new Click & Collect and Same Day Delivery Options here.

    Packaging

    It’s not plastic! Your Lush products are packaged in eco-pop chips, a potato starch-based packing material which biodegrades quickly in water and soil.

    Solid products are shipped naked, liquids and creams in minimal black pot packaging. Made from 100% recycled plastic, we ask you to return your black pots to store in order to close the loop and keep the Lush plastic supply completely self-sufficient and out of landfill.

    Find out more about our BRING IT BACK recycling scheme here.

    United Kingdom

    Spend £45 and enjoy FREE standard delivery within the UK

    UK Standard Delivery estimated 2-3 working days from date of dispatch (£3.95, or free when you spend over £45)
    If you select this option, parcels weighing less than 2.5kg will be sent with Royal Mail so keep your eyes peeled for your local postie! For larger orders (between 2.5kg and 20kg), we will use a courier, which will require a signature upon delivery.

    UK Next Working Day Delivery, Monday to Friday (£6.95)
    Order by 10pm for delivery on the next working day (3pm on Sundays for a Monday delivery). Orders will be sent via courier, with deliveries usually taking place between 8am and 8pm, and will require a signature. Orders placed between 10pm Friday and 3pm Sunday will be delivered on Monday. Orders placed between 3pm Sunday and 10pm Monday will be delivered on Tuesday.

    UK Saturday Delivery (£8.95)
    Order by 10pm on Friday and select 'UK Saturday Delivery' at checkout for delivery on Saturday. Orders will be sent via courier, with deliveries usually taking place between 8am and 8pm, and will require a signature. Orders placed after 10pm on Friday and have 'UK Saturday Delivery' selected will be delivered on the following Saturday.

    UK Sunday Delivery (£8.95)
    Order by 3pm on Saturday and select 'UK Sunday Delivery' at checkout for delivery on Sunday. Orders will be sent via courier, with deliveries usually taking place between 8am and 8pm, and will require a signature. Orders placed after 3pm on Saturday and have 'UK Sunday Delivery' selected will be delivered on the following Sunday.

    *Please note: We regret that next day and weekend deliveries may not be available for all areas of the UK. The postcodes excluded from our next day and weekend delivery services are:

    AB31-35; AB41-54; AB36-38; AB55-56; All BT; FK17-21; All GY; HS1-9; All JE; All IM (Isle of Man); IV1-63; KA27-28; KW1-17; PA20-78; PH15-99; PO30-41 (Isle of Wight); TR21-25 (Scilly Isles); ZE1-3 (Shetland Isles). Please check with our Customer Care team for more details.

    BFPO Addresses 7 - 10 working days Up to 20kg £3.95

    Channel Islands

    Royal Mail

    Up to 7 working days

    • Up to 2kg £3.95

    Free when you spend over £45

    International Delivery

    Due to the current transport situation for international deliveries, delays should be expected. As the situation is changing daily, please visit the Royal Mail International Incident​ page at www.royalmail.com for the latest information.

    For orders under 1.8kg, you will have the option of Royal Mail. Your parcel will be delivered by your local postal service. For orders over 1.8kg, see the International Courier options below. International orders sent with Royal Mail are not tracked.

    The following options are only available from customers ordering from the UK website and prices are determined by your location.

    The amounts provided below show the current minimum delivery charges offered by Lush Retail Limited and are provided as estimates only. Additional charges may be incurred dependent upon the size, weight and value of the goods. The actual delivery charges will be calculated for you on the checkout pages prior to placing your order. Please see our Terms and Conditions for further details on delivery.

    USA

    We are currently unable to ship to USA and recommend placing your order on LUSH USA.

    EU Member Countries

    Within 7 working days

    • Up to 1.8kg £8.95
    • 1kg to 1.8kg £10.95

    We are currently unable to ship to Italy & Spain.

    Brazil

    Up to 30 working days

    • Up to 1kg £9.95
    • 1kg to 1.8kg £17.95

    All other countries

    7 - 10 working days (subject to customs)

    • Up to 1kg £13.95
    • 1kg to 1.8kg £24.95

    International Courier

    Update: 17th April 2020 Due to the impact of Covid-19, our international courier costs to countries outside Europe have been increased. This is now reflected in our shipping costs. Due to both the measures we have put in place to make sure we are keeping staff as safe as possible and current transport delays to international deliveries, orders are likely to take three weeks or more to reach you.

    If your order weighs over 1.8kg, we will send your parcel via a courier, which will require a signature upon delivery. You can also select a courier for orders under 1.8kg, if you prefer.

    The following options are only available from customers ordering from the UK website and prices are determined by your location.

    The amounts provided below for delivery show the current minimum delivery charges offered by Lush Retail Limited and are provided as estimates only. Additional charges may be incurred dependent upon the size, weight and value of the goods. The actual delivery charges will be calculated for you on the checkout pages prior to acceptance of your order. Please see our Terms and Conditions for further details on delivery.

    Andorra, Gibraltar

    5 - 7 working days

    • Up to 20kg £22.95

    Austria

    5 - 7 working days

    • Up to 20kg £20.45

    Belgium, Ireland, Luxembourg, Netherlands

    5 - 7 working days

    • Up to 20kg £14.45

    Bulgaria, Romania

    5 - 7 working days

    • Up to 20kg £23.95

    Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Republic, Slovenia

    5 - 7 working days

    • Up to 20kg £24.95

    Denmark, Finland, Portugal, Sweden

    5 - 7 working days

    • Up to 20kg £20.95

    France

    5 - 7 working days

    • Up to 20kg £13.95

    Germany

    5 - 7 working days

    • Up to 20kg £18.95

    Spain

    We no longer deliver to Spain and recommend placing your order on LUSH Spain.

    Italy

    We no longer deliver to Italy and recommend placing your order on LUSH Italy.

    Albania, Belarus, Cyprus, Iceland, Macedonia, Moldova, Norway, Serbia, Switzerland

    7 - 10 working days (subject to customs clearance)

    • Up to 2kg £32.00
    • 2kg to 3kg £35.00
    • 3kg to 4kg £38.00
    • 4kg to 5kg £40.00
    • 5kg to 6kg £42.00
    • 6kg to 7kg £44.00
    • 7kg to 8kg £46.00
    • 8kg to 9kg £48.00
    • 9kg to 10kg £50.00
    • 10kg to 15kg £60.00
    • 15kg to 20kg £70.00

    Croatia, Greece

    7 - 10 working days

    • Up to 2kg £35.95
    • 2kg to 3kg £38.95
    • 3kg to 4kg £41.95
    • 4kg to 5kg £44.95
    • 5kg to 6kg £47.95
    • 6kg to 7kg £50.95
    • 7kg to 8kg £53.95
    • 8kg to 9kg £56.95
    • 9kg to 10kg £59.95
    • 10kg to 15kg £65.95
    • 15kg to 20kg £75.95

    USA

    We are currently unable to ship to USA and recommend placing your order on LUSH USA.

    Canada

    7 - 10 working days (subject to customs clearance)

    • Up to 2kg £26.40
    • 2kg to 3kg £29.60
    • 3kg to 4kg £32.80
    • 4kg to 5kg £37.00
    • 5kg to 6kg £39.20
    • 6kg to 7kg £42.40
    • 7kg to 8kg £45.60
    • 8kg to 9kg £48.80
    • 9kg to 10kg £52.00
    • 10kg to 15kg £63.00
    • 15kg to 20kg £74.00

    Australia, Japan, Malaysia, New Zealand, New Caledonia, Republic of Korea, Singapore

    7 - 10 working days (subject to customs clearance)

    • Up to 2kg £35.40
    • 2kg to 3kg £40.60
    • 3kg to 4kg £45.80
    • 4kg to 5kg £51.00
    • 5kg to 6kg £54.20
    • 6kg to 7kg £57.40
    • 7kg to 8kg £60.60
    • 8kg to 9kg £63.80
    • 9kg to 10kg £67.00
    • 10kg to 15kg £78.00
    • 15kg to 20kg £89.00

    All Other Countries

    7 - 10 working days (subject to customs clearance)

    • Up to 2kg £45.40
    • 2kg to 3kg £50.60
    • 3kg to 4kg £55.80
    • 4kg to 5kg £61.00
    • 5kg to 6kg £66.20
    • 6kg to 7kg £71.40
    • 7kg to 8kg £76.60
    • 8kg to 9kg £81.80
    • 9kg to 10kg £87.00
    • 10kg to 15kg £108.00
    • 15kg to 20kg £129.00

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