Returns and Refunds
Need to return something to us?
If you need to return a product to us, contact our friendly Customer Care team, who will be happy to advise you how best to proceed.
Please don't send anything before contacting us, as not every item can be sent through standard post. For example, body sprays and perfumes over 30ml cannot be returned by post due to mailing restrictions.
Contact us via
email [email protected]
phone +44 (0)1202 930051
You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.
Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.
Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.
If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Please note: in some cases you may be able to return an item purchased through this website to a Lush store. To find out if this is possible, please call: (01202) 930 051 (UK only). This service is not available outside of the UK.