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Brexit: How is My Order Affected?

Following the UK’s departure from the EU, all international orders placed from the UK website will be subject to customs duties and taxes in the country of destination.

Here are some answers to common questions we’ve received.  Please reach out to Customer Care if you have any further queries.

Q: What are the charges for the different countries?
Mostly, customs and import duties are charged once a parcel arrives at its delivery destination. Handling fees and taxes might be charged as your order passed through customers. These charges must be paid by the parcel recipient and are out of our control. As a result, we are unable to tell you what the charge may be because customs policies and import duties vary across countries.  Lush recommends contacting your local customs office, who will be able to advise you of current charges before you place your order.

Q: Do the charges change with the value and/or weight of the parcel?
Lush recommends contacting your local customs office, who will be able to advise you of current charges before you place your order.

Q: Can customers pre pay their charges and how do they do it?
Lush is unable to pay charges on the parcel recipient's behalf.  Import duties and taxes are payable to local customs authorities on arrival at the delivery address.

Q: Do all customers get charged for orders or would it be random?
Import duties and taxes are payable on all orders delivered outside of the UK.

Q: When charged UK VAT on your order, are you still charged customs upon arrival and would this then mean customers have to pay VAT twice?
For orders delivered outside the UK, UK VAT will not be chargeable, although the total cost of your order will remain unchanged.

Q: Will additional documentation be required?
Lush will supply all required documentation to the carrier.

Q: Are delivery timeframes going to be affected?
Whilst we do not anticipate any delays, parcels may be subject to customs checks. Please visit the international section of our delivery article here.

For any further information, please view our Terms and Conditions or Delivery information. Alternatively, please contact Customer Care.

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