LUSH Quiet Hours

What are Quiet Hours?

We believe that all are welcome, always!

At Lush we recognise and understand that individuals who are neurodiverse can find sounds, smells, bright lights etc stressful or overwhelming. To help support our neurodiverse customers, or anyone that wants a quieter shopping experience, each of our shops offer one hour a week where adjustments will be made in store to ensure a quieter and calmer environment.

What to expect during Quiet Hours?

  • Calm quiet environment
  • No music or announcements
  • All in-store screens off
  • No product restocking
  • No large group product demonstrations

During quiet hours, if you are looking for a special gift for someone, you would like help putting together a personal skincare routine, or if you really enjoy a certain scent, our staff are still more than happy to show you our lovely products and how they work, just ask us.

If you would prefer to try our products at home, let us know what you are interested in and we can give you samples to take away. 

If you have any feedback you’d like to give us on our quiet hour mornings, please talk to a member of our team in store or drop us an email at [email protected].

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