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LUSH FEST 2026 (“Event”) - Complimentary Sample Product and 50p Discount Sample Card Promotion Terms and Conditions

    1. The Promotion: These terms and conditions ("Terms") apply to this Lush Fest 2026 Promotion ("Promotion"). By taking part in the Promotion, you agree to be bound by these Terms. It is a condition of participation in the Promotion that all Terms are accepted as final.
    2. The Promoter: This Promotion is organised by Lush Retail Limited, a company registered in England and Wales, with registered company number 03084750 at registered office address 29 High Street, Poole, Dorset, BH15 1AB ("LUSH", "us", "our" or “the Promoter”).
    3. Accepting the Terms and Conditions: By participating in this Promotion through Participating Stores, you also agree to be bound by the terms and conditions at that store. If there is a conflict between these Terms and any of the other terms and conditions mentioned above, these Terms will take priority.
    4. In the event of any dispute regarding the Terms or the conduct of this Promotion, the decision of LUSH shall be final, and no correspondence or discussion shall be entered into.
    5. Promotional Period: This Promotion runs from 8th August 2026 to 30th November 2026, during the Participating LUSH UK (excluding Northern Ireland)Stores opening hours.
    6. Participating Stores: This Promotion is subject to availability and while stocks last, through Lush Oxford Street (London), Lush Liverpool,  and Lush Glasgow  (each a "Participating Store" and together the "Participating Stores"). This Promotion is not valid anywhere else outside of Participating Stores.
    7. Please check whether a store is participating in this Promotion, and the opening times of the Participating Store, before travelling to a store to participate in the Promotion.
    8. How can I contact the Participating Store? Contact details can be found here for UK (excluding Northern Ireland) stores: https://www.lush.com/uk/en/shops/ . Please note that the Participating Store opening times may be different to its usual opening times during the Promotion Period. Please check the opening times of the Participating Store before travelling to participate in the Promotion.
    1. Eligible Participants: This Promotion is open to members of the public, who are at least 18 years of age, which does not include:
    • employees of the Promoter or its holding or subsidiary companies; 
    • employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the promotion or its administration; or
    • members of the immediate families or households of (a) and (b) above.
    1. How to Participate:
    • Eligible Participants who visit a Participating Store during the Participating Store Opening Hours with their Lush Fest Complimentary Sample Card will be entitled to claim either one (1) Super Milk sample (10g), one (1) Ultrabland sample (10g) or one (1) Rub Rub Rub sample (10g) or one (1) Mask of Magnaminty sample (10g) (“Complimentary Product”); and
    • If the Eligible Participant presents the Lush Fest Sample Card to a Lush Store employee at the till when they make a Qualifying Purchase during the Promotion Period at a Participating Store they can receive a 50p discount off their Qualifying Purchase (“Promotion Discount”).
    1. Qualifying Purchase: The purchase of a full size version of the Lush product the Eligible Participant sampled at a Participating Store during the Promotion Period that is not listed under Exclusions below. The following are the Lush products included in the Promotion:
    1. Super Milk hair primer 100g
    2. Super Milk hair primer 250g
    3. Ultrabland facial cleanser 100g
    4. Ultrabland facial cleanser 50g
    5. Mask of Magnaminty self-preserving face and body mask 125g
    6. Mask of Magnaminty self-preserving face and body mask 315g
    7. Mask of Magnaminty self-preserving 600g
    8. Mask of Magnaminty face and body mask 125g
    9. Mask of Magnaminty face and body mask 315g
    10. Mask of Magnaminty face and body mask 600g
    11. Rub Rub Rub body scrub 100g
    12. Rub Rub Rub body scrub 500g
    1. Exclusions: This Promotion does not apply to the purchase of the following products and/or services: Lush HairLab, Collaborations, Charity products. 
    2. Other Promotions: This Promotion is not valid in conjunction with any other online or in store offer or promotion unless stated. 
    3. Complimentary Product Limit: A limit of one Complimentary per Participant applies to this Promotion. 
    4. No purchase: No purchase necessary to participate.
    5. There is no cash alternative to the Complimentary Product. The Complimentary Product is not exchangeable for cash or for any other LUSH product or for any LUSH gift card. 
    6. Returns: Returns of the Complimentary Product (regardless of condition) will not result in a refund or payment to you of any sort.
    7. Your Legal Rights: Nothing in these Terms shall affect any participant's legal rights including all rights in respect of refunds or replacements for products which are faulty, not fit for purpose or not as described.
    8. Subject to Availability: This Promotion is subject to stock availability. Whilst reasonable efforts have been made to ensure sufficient stocks are available to meet likely demand, LUSH reserves the right to suspend or end the Promotion early in any one or more Participating Store without notice if, in the opinion of LUSH, there is not sufficient stock to continue operating the Promotion. Please check that your Complimentary Products are in stock at your chosen Participating Store before taking part in this Promotion.
    9. Unclaimed Complimentary Product: If there are unclaimed Complimentary Products when this Promotion closes, those Complimentary Products will remain the property of LUSH and LUSH may dispose of them as it sees fit, this may include offering the Complimentary Products for sale in the normal way.
    10. LUSH reserves the right to cancel the Promotion or amend the Terms without notice in the event there is any actual or anticipated breach of any applicable law or regulation or any other event outside LUSH's reasonable control.
    11. LUSH and a Participating Store reserve the right to not award a Complimentary Product, disqualify a participant or ask a participant to leave a Participating Store if there are reasonable grounds to believe that any person is not eligible for any reason or for any other lawful reason, including unruly behaviour or failure to comply with these Terms.
    12. Any attempt to deliberately undermine the legitimate operation of this Promotion may be a violation of criminal and/or civil laws and, should such an attempt be made, LUSH reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.
    1. Limitation of Liability
    1. Subject to clause 22(b), LUSH and its group companies accept no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in this Promotion, their attempted participation or their acceptance of any product.
    2. Nothing in these Terms shall exclude LUSH’s liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under English law.
    3. By participating or attempting to participate in this Promotion, participants agree that LUSH shall not bear any liability for: the loss, theft or misuse of any product; or any damage in any way attributable to this Promotion or the attempted participation in this Promotion, subject to clause 22(b).
    1. No Waiver: Any failure on any occasion by LUSH to enforce a Term is not a waiver of that Term.
    2. Governing Law and Jurisdiction: This Promotion and these Terms will be governed by the laws of England and Wales and, subject to any right you may have as a consumer to select jurisdiction, any disputes will be subject to the jurisdiction of the Courts of England and Wales. This Promotion and any location on which these Terms are posted are only intended to be accessed from the UK (excluding Northern Ireland). LUSH does not make any representation that materials relating to this Promotion are appropriate or available for use at other locations. 
    3. How to contact LUSH: LUSH can be contacted in relation to this Promotion by emailing LUSH UK Customer Care at: [email protected].

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