LUSH APP AND LUSH ACCOUNT US REWARD PROMOTION NOVEMBER 2024

PROMOTER: Lush USA Inc. and their subsidiaries and affiliates doing business as Lush or Lush Fresh Handmade Cosmetics ("Lush/we/our/us") a company registered in the United States (the “Promoter”).

PROMOTION: Download the LUSH App and create a LUSH account to receive a US$5.00 voucher (the “Reward”) for use against your next purchase in the LUSH app or in participating US LUSH stores; or be an existing LUSH Account holder on the latest version of the LUSH App (the “Reward”) during the Promotion Period (the “Promotion”). Minimum spend of US$1.00 applies.

PROMOTION PERIOD: This Promotion launches on the LUSH app on 20 November 2024 at 11:00 AM EST  and closes on 23 December 2024 at 12:00 AM EST.

HOW TO ENTER: In order to participate in the Promotion you must complete the following steps:

1. Download the latest version of the LUSH App

a. For iOS device users, this is accessible on the Apple App Store. You will require a device with iOS 16.0 or later. For Android device users, this is accessible on Google Play. You will require a device with Android 9 (API 28).

b. If you already have the LUSH App downloaded on your device, make sure you have the latest version. You will require the latest version of the LUSH App to participate in this Promotion.

c. The ways in which you can use the LUSH App and may also be controlled by the Google Play Store Terms of Service and the Apple App Store Terms of Service will apply instead of these terms where there are differences between the two.

2. Create a LUSH account / Log in to your LUSH account

a. Click on “Sign Up” if you do not already have a LUSH account. You will be asked to supply your email address and choose a password. You are given the option to sign up for the Lush Community newsletter. You do not have to sign up to the newsletter in order to participate. If you choose to sign up to the newsletter, you can unsubscribe at any time.

OR

b. Click on “Log in” if you already have a LUSH account and enter your email address and password associated with your LUSH account.

3. Claiming the Reward: Ensure you are logged into your LUSH account on the latest version of the LUSH app. The Reward will appear in your LUSH App as a banner on your home feed and it will also appear in the “Rewards” section of your checkout basket page.

HOW TO REDEEM THE REWARD

4. Who can redeem the Reward? The Reward may not be claimed by a third party on the participant’s behalf. The Promoter does not accept any responsibility if the participant is not able to take up the Reward.

5. Where can the Reward be redeemed? The Reward will be available for redemption on  any eligible online purchase made through the LUSH app or in participating US LUSH stores.

6. How can I redeem the Reward?

a. Online: You can redeem the Reward from your checkout basket on the LUSH App,  you simply need to click on “Apply Reward” and the Reward will be applied to your checkout basket if your shopping basket sub total is equal to or more than $1.00. This will automatically deduct the lesser of your shopping basket sub total or $5.00 from your shopping basket total. The $5 reward will not apply against shipping fees or applicable taxes.

b. In Store: In any participating US LUSH store, you simply need to present to a member of staff (a) your LUSH App homepage showing the Reward banner; and (b) confirm your email address associated with your Lush Account when placing an in-store order. An amount of the lesser of the sub total due for your in-store purchase or $5.00 will be deducted from your total. The $5 reward will not apply against applicable taxes.

7. What products are excluded from the Reward? Any sale items; charity products; campaign products raising funds for charities or non-profit organizations; Gift Cards; In Store Spa vouchers; all subscription services; all customisation services; all Lifestyle items (including but not limited to such as clothing, tote bags and cosmetics pouches); Knot Wraps, Lush paper carrier bags and Make-up brushes and any shipping fees and taxes. For the avoidance of doubt, LUSH Spa vouchers can be purchased using the Reward through the LUSH App.

THE REWARD TERMS

8. The Reward cannot be exchanged, refunded or transferred to another person or redeemed for cash.

9. Expiry Date: The Reward will expire 3 months from the date it was unlocked through this Promotion.

10. The Reward can only be used once. Once it has been used, it will disappear from your LUSH App.

11. The Reward cannot be used in conjunction with other discounts or offers.

ELIGIBILITY

12. The Promotion is only available to participants resident in the United States (excluding those resident in Rhode Island). The Promotion and Rewards are void where prohibited by law.

13. Sorry, you are not eligible to participate if you are:

a. an employee of the Promoter and its associated companies or group companies;

b. anyone professionally associated with the Promotion; or

c. members of the immediate families or households of (a) and (b) above.

14. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

15. Only one Reward per person is permitted.

LIMITATION OF LIABILITY

16. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

17. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

18. The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

19. Nothing in these Terms and Conditions shall operate to exclude the Promoter’s liability that cannot be excluded by applicable law.

GENERAL

20. By using a Reward, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion, as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

21. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion and any Reward where it becomes necessary to do so without prior notice.

22. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

23. The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party.

24. These Terms shall be governed by New York law, and the parties submit to the exclusive jurisdiction of the courts of New York.