Returns and Refunds

We always want you to be happy with your Lush purchase. But if you're not, we make returns and exchanges easy. You can exchange any product or gift that you're not satisfied with—for whatever reason. And we'd love to help you find something that'll really knock your socks off instead. But if you'd prefer a refund, no problem: either bring the product back into store with your receipt, or ship the product back to us with the receipt. Just remember that we cannot accept online exclusives for return in-store, and we cannot accept shipped returns without prior authorization through Customer Care. So be sure to give us a call or live chat first. Note that any refund or exchange will not include or cover the cost of return shipping.

​The original payment method is needed to refund an item in a retail store. If you paid with a gift card, you will receive a refund to a gift card.​

Online/Phone orders

Please contact Customer Care to process your return for items purchased online or by phone. Alternatively, items purchased online or by phone* can be returned with a receipt in a retail store. If you do not have your receipt, we will gladly offer you an exchange. *Item must not be a digital-exclusive product if returning to a retail location. 

Purchases made with Afterpay

Items purchased online through Afterpay can be returned with a receipt in U.S. shops only.

Purchases made with PayPal

For items purchased online through PayPal, please contact Customer Care. We are not able to process PayPal returns at our retail locations. 

Buy online, pick up in-store orders

Items purchased online and picked up in-store may be returned with a receipt in a retail store, or you can contact Customer Care. If you do not have your receipt, we will gladly offer you an exchange. ​​

Retail store purchases

Items purchased in-store may be returned with a receipt in a retail store or you can contact Customer Care. If you do not have your receipt, we will gladly offer you an exchange. ​

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care. If the correct item is currently in stock, we will ship it to you at no additional cost. If the item is out of stock, has been discontinued and/or is a seasonal or limited-edition product, we will be happy to issue a refund for the purchase price instead.