Returns and Refunds

We always want you to be happy with your Lush purchase. But if you're not, we make returns and exchanges easy. You can exchange any product or gift that you're not satisfied with—for whatever reason. And we'd love to help you find something that'll really knock your socks off instead. But if you'd prefer a refund, no problem: either bring the product back into store with your receipt, or ship the product back to us with the receipt. We cannot accept shipped returns without prior authorization through Customer Care, so please give us a call or contact us on live chat first. Note that any refund or exchange will not include or cover the cost of return shipping.

Online/Phone orders

To process your return for items purchased online or by phone, please contact Customer Care. Alternatively, items purchased online or by phone (including online exclusives) can be returned with a receipt in a retail store. If you do not have your receipt, we will gladly offer you an exchange.

Purchases made with Afterpay

If you’ve purchased your items online through Afterpay, they can only be returned in U.S. shops. Please bring your receipt and your physical or digital Afterpay card with you in order for the store to process your Afterpay refund.

Purchases made with PayPal

For items purchased online through PayPal, please contact Customer Care. We are not able to process PayPal returns at our retail locations. 

Buy online, pick up in-store orders

Items purchased online and picked up in-store may be returned with a receipt in a retail store, or you can contact Customer Care. If you do not have your receipt, we will gladly offer you an exchange. ​​

Retail store purchases

Items purchased in-store may be returned with a receipt in a retail store or you can contact Customer Care. If you do not have your receipt, we will gladly offer you an exchange. ​

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care. If the correct item is currently in stock, we will ship it to you at no additional cost. If the item is out of stock, has been discontinued and/or is a seasonal or limited-edition product, we will be happy to issue a refund for the purchase price instead.