Delivery Information

    Shipping options, rates and arrival times

    Ground

    Free ground shipping on orders over $70 before taxes

    Cost Small packages of approx. 3 kg or less:  $6.00

    Cost Larger package with over 4.5 kg: $10.00

    Order Arrival: 2-8 business days, depending on location

    Air

    Cost Small packages of approx. 3 kg or less:  $8.00

    Cost Larger package with over 4.5 kg: $12.00

    Order Arrival: 2-4 business days

    Priority

    Cost Small packages of approx. 3 kg or less:  $25.00

    Cost Larger package with over 4.5 kg: $25.00

    Order Arrival: 1-2 business days

    • Delivery times shown are based on normal business volume.
    • The shipping and handling cost for your order is based on the total weight of the order.
    • Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
    • If you place your order before 12:00 pm on a business day, we aim to have it shipped the same day.
    • For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
    • Kitchen Subscribers: Shipping costs will vary based on where you are in North America. We offer ground, air, and priority shipping. Shipping options range in cost, starting from $6 for ground shipping. All orders ship on the last business day of the month.

    Shipping Couriers

    We ship our packages via UPS, Fedex, USPS or Canada Post.

    Purchases will be shipped from either our Vancouver or Toronto distribution center in Canada.

    Shipping Exceptions and Restrictions

    Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)

    We unfortunately do not ship to any US territories. We only ship within the United States, including Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands.

    Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 2-3 business days.

    US Military & Diplomatic Addresses

    We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided.

    Multiple Shipping Addresses

    We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

    Order Tracking

    When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

    Out of Stock Items

    If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.

    Order Cancellation and Adjustments

    We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.

    Common Questions

    Can I enter special delivery instructions?

    If you have any special delivery instructions, please select the box that says ''This is a gift'' during checkout and enter your request. If you have any questions, please contact us.

    Can I return my product if it arrives melted, or melts while I've stored it?

    Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products at your local shop. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.

    What if I don’t receive my delivery?

    If you don’t receive your order, contact us. Please make sure you have your order number ready so our Customer Care team can help you as quickly as possible.

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