LUSH AUSTRALIA TRICK OR TREAT PROMOTION OCTOBER 2026 - TERMS AND CONDITIONS
1. Introduction (when does this Promotion run from?)
These terms and conditions (the “Terms”) apply to the ‘Trick or Treat Promotion’ running from 12am AEDT on 20th October 2026 until 11:59pm AEDT on 23rd October 2026 (the “Promotion Period”) available on the LUSH Australia website and mobile application.
2. Who is the Promoter?
LUSH AUSTRALASIA RETAIL PTY. LIMITED a company registered in NSW with ABN 24 077 737 663 whose registered office is at 74-76 Biloela St, Villawood NSW 2163 (the “Promoter”).
3. What is the “Trick or Treat” Promotion?
Each delivery order of AUD $75.00 or more (excluding shipping, reward redemptions and order discounts) made by a Lush Club member on the Lush Australia website or the Lush App during the Promotion Period will receive a “Treat” with their order* (the “Promotion”).
*Please note that purchasing e-gift cards and the LUSH Delivery Pass does not count as purchase of products and will therefore not be eligible for participation in the Promotion. Click and Collect orders are also excluded.
4. What is the “Treat” and how many are available?
4.1. The “Treats” will be allocated to each order made by a Lush Club member on the Lush Australia website or in the App. There is one (1) “Treat” per eligible customer order.
4.2. Customers cannot choose which “Treat” they will receive, but if their order is eligible, it will be one of the following products:
- Boo! Shower Gel 110g
- Sticky Dates Shower Gel 125g
4.3. A “Treat” cannot be exchanged except as required by law and there is no cash alternative for a “Treat”.
4.4. “Treats” are available strictly until stocks last or until the conclusion of the Promotion, whichever comes first.
5. How do I participate in the Promotion?
5.1. To participate in the Promotion, participants must be a signed in Lush Club member and place a delivery order of AUD$75.00 or more (excluding shipping, reward redemptions, and order discounts) on the LUSH Australia website or Lush App during the Promotion Period. Click & Collect orders are excluded.
5.2. To be an eligible Lush Club member you must hold and be signed in to a customer account, and be 18 or over. Full terms and conditions of holding a Lush Customer account can be found here: https://www.lush.com/au/en/faq/au-en-terms-and-conditions
5.3. When your order arrives, you will find a note in your order along with your “Treat”.
5.4. Participants who make purchases outside the Promotion Period will not be eligible to participate in this Promotion.
5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
5.6. Receipt of a “Treat” will not incur you additional delivery costs.
5.7 The Promotion is whilst stocks last and subject to availability.
5.8. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion, as well as all applicable laws and regulations. Including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computers or communication systems.
5.9. For help with participating in the Promotion, please contact Customer Care here.
6. Who is eligible to participate?
6.1. The promotion is only available to signed in Lush Club members purchasing from Australia on the LUSH Australia website or mobile app aged 18 years or over.
6.2. Sorry, you are not eligible to participate in the promotion if you are:
(a) employees of the Promoter and its associated companies or group companies;
(b) anyone professionally associated with the Promotion; or
(c) members of the immediate families or households of (a) and (b) above.
6.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.
7. Limitation of Liability
7.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.
7.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.
7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:
(a) for death or personal injury as a result of its negligence;
(b) for fraud; or
(c) further than is permitted by law.
8. Data Protection and Publicity
For information relating to the Promoter’s privacy policy please contact the Promoter directly or visit the LUSH Privacy Policy in your LUSH app or by visiting the Privacy Policy
9. General
9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.
9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.
9.3. In the event of the above, orders already placed during the Promotion will be honoured.
9.4. These Terms shall be governed by the laws of Australia, and the parties submit to the exclusive jurisdiction of the courts of NSW.