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Delivery Information

    Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order. Delivery times apply to all orders placed before 1pm. For all orders placed after 1pm, the following day will be considered the first working day. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t dispatched straight away, don’t panic! We’re on it.

    The majority of orders placed in off-peak times are processed and dispatched 1-2 business days after ordering. Please note that credit card payments made after 6pm can take up to 48 hours to process.

    Shipping Rates & Times

    Shipping charges are fixed for orders throughout Australia. 

    All shipping estimates are from when payment is received by LUSH. Estimates are based on Australia Post shipping times.

    ENJOY FREE STANDARD SHIPPING FOR ORDERS OVER $120.

    SERVICE: Standard Registered Post

    AUSTRALIA POST TRANSIT TIMES

    (AUSTRALIA ONLY)

    2 - 7 working days for most areas.

    Certain rural areas may require longer.

    PACKED WEIGHT

    Flat rate

    PRICE

    ($AUD)

    11.00

    SERVICE: Express Post

    AUSTRALIA POST TRANSIT TIMES

    (AUSTRALIA ONLY)

    1 - 2 working days to CBD/Metro areas.

    2 - 3 working days to WA Metro & most country areas.

    3 - 7 working days for rural WA & NT.

    PACKED WEIGHT

    Up to 3kg

    Up to 5kg

    PRICE

    ($AUD)

    14.95

    18.00

    Your parcel will be tracked and delivered through the Australia Post services. If no one is home, your parcel may be left in a safe place or redirected to your local post office to be collected. You can update your delivery preferences at https://auspost.com.au/delivery-options.

    Please note Australia Post only deliver from Monday to Friday and their most up to date delivery estimates can be found here: https://auspost.com.au/service-updates/domestic-delivery-times.

    Check whether you are in Australia Post’s Express Post delivery network by referring to https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

    Track Your Parcel

    To track your parcel please use the consignment number you will receive from Australia Post (via email) when your order is dispatched here; https://auspost.com.au/track/. Your tracking number will look similar to this "64A00000xxxxx"

    International Delivery

    LUSH Australia does not ship internationally. Head over to lush.com to see if we operate in your country, or visit lush.com/uk to order from our UK store with worldwide shipping.

    Payment Information

    We accept PayPal, Visa, MasterCard, AMEX and Afterpay

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