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Delivery Information

    UPDATED: 21st October 2021

    COVID-19

    We’re all in this together, and one of our priorities is the safety and wellbeing of our customers and colleagues. 

    During this time, you can enjoy FREE standard shipping on any order over $95.00. 

    There are significant delays across the Australia Post network due to COVID-19 and your parcel may take longer than regular delivery estimates to reach you. As this is a constantly changing situation, please see the latest Australia Post delivery estimates at https://auspost.com.au/service-updates/domestic-delivery-times.

    We can’t wait to get your Lush goodies to you to help make this time easier, and thank you again for your patience and understanding in these exceptional circumstances. If you have any further concerns or questions about your order, please do not hesitate to get in touch with our Customer Care Team.

    More Information About Deliveries: 

    Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of dispatch rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t dispatched straight away, don’t panic! We’re on it.

    The majority of orders placed in off-peak times are processed and dispatched the next working day. Please note that credit card payments made after 6pm can take up to 48 hours to process.

    Shipping Rates & Times

    Shipping charges are fixed for orders throughout Australia. 

    All shipping estimates are from when payment is received by LUSH. Estimates are based on Australia Post shipping times.

    Please be aware that the regular transit times below are significantly impacted by COVID-19 delays. See above for updated delivery estimates.   

    SERVICE

    Registered Post

    AUSTRALIA POST TRANSIT TIMES

    (AUSTRALIA ONLY)

    15 - 20 working days for most areas.

    Certain rural areas may require longer.

    PACKED WEIGHT

    Flat rate

    PRICE

    ($AUD)

    9.00

    SERVICE

    Express Post

    AUSTRALIA POST TRANSIT TIMES

    (AUSTRALIA ONLY)

    1 - 2 working days to CBD/Metro areas.

    2 - 3 working days to WA Metro & most country areas.

    3 - 7 working days for rural WA & NT.

    PACKED WEIGHT

    Up to 3kg

    Up to 5kg

    PRICE

    ($AUD)

    13.00

    18.00

    CURRENTLY YOU CAN ENJOY FREE STANDARD SHIPPING FOR ANY ORDER OVER $95.00

    Your parcel will be tracked and delivered through the Australia Post services. If no one is home, your parcel may be left in a safe place or redirected to your local post office to be collected. You can update your delivery preferences at https://auspost.com.au/delivery-options.

    Please note Australia Post only deliver from Monday to Friday and their most up to date delivery estimates can be found here: https://auspost.com.au/service-updates/domestic-delivery-times.

    Check whether you are in Australia Post’s Express Post delivery network by referring to https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage

    Track Your Parcel
    To track your parcel please use the consignment number you will receive from Australia Post (via email) when your order is dispatched here; https://auspost.com.au/track/. Your tracking number will look similar to this "64A00000xxxxx"

    International Delivery
    LUSH Australia does not ship internationally. Head over to lush.com to see if we operate in your country, or visit lush.com/uk to order from our UK store with worldwide shipping.

    Payment Information

    We accept PayPal, Visa, MasterCard, AMEX, Alipay, Klarna, and Afterpay

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