Delivery Information
Packaging
It’s not plastic! Your Lush products are packaged in eco-pop chips, a potato starch-based packing material which biodegrades quickly in water and soil.
Solid products are shipped naked, liquids and creams in minimal black pot packaging. Made from 100% recycled plastic, we ask you to return your black pots to store in order to close the loop and keep the Lush plastic supply completely self-sufficient and out of landfill.
Find out more about our BRING IT BACK recycling scheme here.
Please note that delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order. Delivery times apply to all orders placed before 1pm. For all orders placed after 1pm, the following day will be considered the first working day. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t dispatched straight away, don’t panic! We’re on it.
The majority of orders placed in off-peak times are processed and dispatched 1-2 business days after ordering. Please note that credit card payments made after 6pm can take up to 48 hours to process.
Please note that personalised gifts have longer dispatch times of up to 4 business days for custom printing.
Shipping Rates and Times
Shipping charges are fixed for orders throughout Australia.
All shipping estimates are from when payment is received by LUSH. Estimates are based on Australia Post shipping times.
Enjoy free standard shipping on orders over $120
SERVICE: Standard Registered Post
AUSTRALIA POST TRANSIT TIMES
(AUSTRALIA ONLY)
2 - 7 working days for most areas.
Certain rural areas may require longer.
PACKED WEIGHT
Flat rate
PRICE
($AUD)
11.00
SERVICE: Express Post
AUSTRALIA POST TRANSIT TIMES(AUSTRALIA ONLY)
1 - 2 working days to CBD/Metro areas.
2 - 3 working days to WA Metro & most country areas.
3 - 7 working days for rural WA & NT.
PACKED WEIGHT
Up to 3kg
Up to 5kg
PRICE($AUD)14.95
18.00
Check whether you are in Australia Post’s Express Post delivery network by referring to https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Your parcel will be tracked and delivered through the Australia Post services. If no one is home, your parcel may be left in a safe place or redirected to your local post office to be collected. You can update your delivery preferences at https://auspost.com.au/delivery-options.
Please note Australia Post only deliver from Monday to Friday and their most up to date delivery estimates can be found here: https://auspost.com.au/service-updates/domestic-delivery-times.
Track Your Parcel
To track your parcel please use the consignment number you will receive from Australia Post (via email) when your order is dispatched here; https://auspost.com.au/track/. Your tracking number will look similar to this "64A00000xxxxx"
International Delivery
LUSH Australia does not ship internationally. Head over to lush.com to see if we operate in your country, or visit lush.com/uk to order from our UK store with worldwide shipping.
Payment Information
We accept PayPal, Visa, MasterCard, AMEX and Afterpay