Placing an order? We can’t wait to unite you with your items! Please bear in mind, however, that delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order. Delivery times apply to all orders placed before 1pm. For all orders placed after 1pm, the following day will be considered the first working day. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year. So if your order isn’t dispatched straight away, don’t panic! We’re on it.
The majority of orders placed in off-peak times are processed and dispatched the next working day. Please note that credit card payments made after 6pm can take up to 48 hours to process.
You can still enjoy FREE standard delivery on orders over $95.
We hope you’ll understand and bear with us during the circumstances surrounding COVID-19 as we work in new ways to ensure the safety and the needs of you, our staff, and our courier partners.
We expect everything to run smoothly, but we will be keeping things under constant review and will alert you of any changes necessary.
Shipping Rates & Times
Shipping charges are fixed for orders throughout Australia.
All shipping estimates are from when payment is received by LUSH. Estimates are based on Australia Post shipping times.
SERVICE: Standard Registered Post
AUSTRALIA POST TRANSIT TIMES
2 - 7 working days for most areas.
Certain rural areas may require longer.
SERVICE: Express Post
AUSTRALIA POST TRANSIT TIMES
1 - 2 working days to CBD/Metro areas.
2 - 3 working days to WA Metro & most country areas.
3 - 7 working days for rural WA & NT.
Up to 3kg
Up to 5kg
CURRENTLY YOU CAN ENJOY FREE STANDARD SHIPPING FOR ANY ORDER OVER $95.00
Your parcel will be tracked and delivered through the Australia Post services. If no one is home, your parcel may be left in a safe place or redirected to your local post office to be collected. You can update your delivery preferences at https://auspost.com.au/delivery-options.
Please note Australia Post only deliver from Monday to Friday and their most up to date delivery estimates can be found here: https://auspost.com.au/service-updates/domestic-delivery-times.
Check whether you are in Australia Post’s Express Post delivery network by referring to https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Track Your Parcel
To track your parcel please use the consignment number you will receive from Australia Post (via email) when your order is dispatched here; https://auspost.com.au/track/. Your tracking number will look similar to this "64A00000xxxxx"
LUSH Australia does not ship internationally. Head over to lush.com to see if we operate in your country, or visit lush.com/uk to order from our UK store with worldwide shipping.
We accept PayPal, Visa, MasterCard, AMEX and Afterpay