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Refunds and Returns

    Need to Return Something to Us?

    Exchanged or refunded—whatever the reason, we want you to love your experience. If you are not completely happy with a Lush product, let us find a suitable alternative that will knock your socks off!

    If you would prefer a refund, no problem at all; just return the product and your receipt. Please refer to our full criteria and guidelines below.

    Purchases Made Online

    You can return your online purchase to our online store via mail (for a refund only) or in-store (for a refund, store credit, or exchange).

    Option 1: Returning via Mail (Refund Only)

    Please note that online purchases returned via mail are only eligible for a refund, not an exchange.

    1. Pack your items: Include your original order invoice/slip. If you no longer have this, please include a note with your order number and a brief reason for the return.
    2. Ship to the following address:

    LUSH Digital Returns
    Unit 1A, 74-76 Biloela St, Villawood NSW 2163

    Note: For change-of-mind returns, the customer is responsible for shipping costs. We highly recommend getting a tracking number to monitor your return.

    Option 2: Returning to a Store Location (Refund, Credit, or Exchange)

    If you prefer a face-to-face swap, you can bring your online purchase into any Lush store.

    • What to bring: The product and a copy of your order confirmation (printed or on your phone).
    • Your options: Our friendly team can process a refund, issue store credit, or exchange the item for an alternate product.

    Purchases Made In-Store

    • All purchases made in-store must be returned to a physical Lush store location. In-store purchases cannot be returned via mail.
    • With Proof of Purchase: You can return your purchase for a full refund if you have your receipt.
    • Without Proof of Purchase: If you no longer have your receipt, we are happy to offer an exchange instead.

    How Refunds Are Processed

    All refunds will be issued directly back to the original payment method used for the purchase. This will occur once the item(s) have been received and processed by our team.

    Still Have Questions?

    Want to chat with our Customer Care Team before making your return?

    • Chat: Hop onto our website messaging service.
    • Email: Send us a message at [email protected]

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