We are currently experiencing higher than usual call volumes and as a result, you might struggle to get through to us when calling. please note that we are very available on live chat and Email. If you are unable to get through to us and would like a call back, please email us and we will get back to you as soon as possible.
We are thrilled that you want to reach out to us and our Customer Care team look forward to helping you out with your query. Please see below the methods of contact available to see what suits your needs best.
Click the 'chat with us' icon to the right
Live Chat is available Monday - Friday 24 hours for product queries, but if you have an order specific query, our Australian team is available from 9.30am - 4.30pm AEDT.
If we are not available, you will be encouraged to leave an offline message. This will reach us via email and we will be in touch in 1-2 business days.
Customer Care Phone
1300 LUSH AU (5874 28)
Our phone team is available Monday to Friday 9.30am - 4.30pm AEDT
If you can’t get through to us, we might be on the phone with other callers. Feel free to try again a bit later, or jump onto Live Chat to speak with us there.
Customer Care Email
You can email us at [email protected] and we will get back to you in 1-2 business days.
Attn: Lush Customer Care
Unit 1A, 74-76 Biloela Street
Villawood NSW 2163
If you are a journalist and have a press enquiry, please contact:
If you have an enquiry about applying for a grant from Charity Pot, contact:
Looking for more information?
For delivery questions, please click here
For Refund/reissue information, please click here
For Privacy information, please click here
To find a store, please click here
For information about cookie preferences, please click here