Cookie Policy

    Lush uses cookies or similar technologies to analyse trends, administer and track users’ movements during your visit to our website or use of our products. Cookies can also gather information about you, where you access our website or products, and how you use our products and services. Cookies also allow us to provide you with information about Lush products you might be interested in buying. For more information on how Lush manages personal data, please see our Privacy Notice.

    What are Cookies and Does Lush Use Them?

    Cookies are small text files that are placed on your computer by websites and services that you visit or access. They are widely used to make websites and services work and function with greater efficiency. They provide information about our users’ experience during the use of, or interaction with, our websites, products, services and advertisements. Some cookies last only for the duration of your web session and expire when you exit your browser; other cookies may last for longer than your web session, including after you exit your browser, for example by remembering you when you return to our website. The table below explains the cookies that Lush and our third party partners use and why.

    List of Cookies Used

    Cookie Type: Strictly Necessary

    Cookie Origin: Lush, Adyen

    Cookie Names:  lcojwt, lush-commerce-cookies, appSession, JSESSIONID, _uetvid, _hjid, _hjTLDTest, _fbp, _gcl_au, Gdpr, lastUpdatedGdpr, _ga

    Why we use them: We use these essential cookies across our website to provide you with the optimal online shopping experience as well as to ensure site performance is maintained.

    Expiry: These last between a session and 2 years.

    Cookie Type: Statistical/Analytical

    Cookie Origin: Google, Bing

    Cookie Names: _gat, _ga, _gid, NID, CONSENT, SID, APISID, SEARCH_SAMESITE, 1P_JAR, HSID, __Secure-3PSIDCC, __Secure-3PSID, SSID, SAPISID, __Secure-3PAPISID. MUID, _uetmsclkid, _uetsid, _uetvid.

    Why we use them: These cookies track browsing habits and activity, and allow us to measure traffic and marketing performance. This cookie is also used to remember your preferences and other information, such as your preferred language.

    Expiry: These last between a session and 2 years.

    Cookie Type: Livechat

    Cookie Origin: Zendesk

    Cookie Names: X-hfc-csrf, _gid, _ga

    Why we use them: These allow you to communicate with us through our Livechat function

    Expiry: These last between a session and 2 years.

    Cookie Type: Reviews

    Cookie Origin: Bazaarvoice

    Cookie Names: BVImplmain_site, BVSID, BVID, OptanonConsent, _gid, _ga, io_token_7c6a6574-f011-4c9a-abdd-9894a102ccef

    Why we use them: Used by the product review software Bazaarvoice to recognise customers when they come to the site, making it easier for you to review a product when you next visit. Allows internal Bazaarvoice analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network. Cookies retain the state of display across pages and/or reloads to enable a consistent user experience.

    Expiry: These last between a session and 365 days.

    How to Control Cookies

    You can turn ‘Statistical/Analytical’, ‘Livechat ’ and ‘Reviews’ off at any time by visiting our ‘Cookie Preferences’ link at the footer of the page.

    You can also control cookies by adjusting the settings within your internet browser. Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. For example, in most modern browsers, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser's privacy, security, or help documentation. To find out more about how cookies function in general, including how to manage and delete them, visit 

    Certain features of Lush’s products and services depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.

    Updates to this Policy

    We may amend this Cookie Policy from time-to-time. When we make updates, changes or revisions, they will become effective when we post the updated Cookie Policy to our site. If we make any material changes, we will notify you by email or by means of a notice on our site prior to the change becoming effective.

    Last updated: 09/06/2021

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