50% Off Freshness Sale
Well, well, here’s a lovely surprise for you from us! A Lush haul up to 50% (or other such percentage as advertised) off the original online and retail selling price on the Lush App.
Why do we do a sale? Because we believe fresh is best! At Lush we have a Freshness policy showing our commitment to selling the freshest cosmetics and being transparent so you’ll always know when something was made.
But before you start adding to your basket, please take a look at our sale terms and conditions below (please note for online sales that these T&Cs supplement our standard online T&Cs which can be found here):
1. These terms and conditions, together with other relevant LUSH terms and conditions (the “Terms”) apply to the Freshness Sale 2024* (the “Sale”). By making a purchase from the Sale on the Lush App, you agree to be bound by these terms and conditions. It is a condition of purchase from the Sale that all Terms are accepted as final.
2. The sale will begin on the 26th December 2024 and will end when we have run out of the selected stock. The sale items are exclusive to in-store and online retail sales in the US & Canada only.
3. The sale is on a ‘first come first served’ basis and subject to availability. As the stock is limited, it will not be remade once it has been sold through.
4. The products to be included in the Sale shall be at our sole discretion and we make no guarantee as to the type or availability of any of the products included within the Sale, although we hope to include as many of your favourite festive treats as possible. Products included in the Sale will be clearly marked in-store or will be found on the relevant promotion page in the Lush App, with the discount also indicated on the App product page.
5. All stock will be sold in line with our bulk buying policy to ensure products are for personal use and not for resale.
6. We hope you are thrilled with your purchases. However, in the case of a faulty item, we unfortunately may be unable to replace sale items due to limited stock. If we cannot offer you a replacement, Customer Care will be able to offer a full refund on any faulty sale items or errors that occur from in-app or in-store purchases. If you have purchased on the Lush app and simply changed your mind, you have the right to a refund if the product is returned within 14 days of purchase in its original condition. For more information on refunds, please refer to our standard Terms & Conditions. This does not affect your statutory rights.
7. Some of the products in the sale are nearing the end of the time frames set out in our Freshness Policy (this is not the same thing as their best before date). It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items and we think it’s important you’re aware of that now before receiving them.
8. For App sales: LUSH reserves the right to provide standard delivery only for orders including sale items due to high order volumes. Your sale order may, therefore, be delivered via standard mail and is subject to the delivery restraints of that service during the sale period. For this reason, orders may fall out of the delivery times quoted in our Delivery Information page. You shall not be entitled to a refund of any delivery fees in the event your order is not delivered within these timeframes.
9. Sale discount cannot be used in conjunction with any other online or in store offer or promotion unless stated; this includes staff discounts which cannot be applied to sale items.
1. The discount is applicable against the gross value of the product. This includes VAT where applicable.
2. Where any of these sale terms and conditions conflict with our standard Terms & Conditions, these terms and conditions shall prevail in relation to the purchase of any sale products.
3. We reserve our right to withdraw or amend this offer at any time without prior written notice and at our sole discretion.
4. You explicitly acknowledge and accept the prohibition on commercial resale set out in our Terms and Conditions.
5. How to access the sale on the mobile application:
1. Download the latest version of the Lush app.
2. For iOS device users, this is accessible on the Apple App Store. You will require a device with iOS 16.0 or later. For Android device users, this is accessible on Google Play. You will require a device with Android 9 (API 28).
3. If you already have the Lush app downloaded on your device, make sure you have the latest version. You will require the latest version of the Lush app to participate in this Promotion.
4. The ways in which you can use the Lush app and may also be controlled by the Google Play Store Terms of Service and the Apple App Store Terms of Service will apply instead of these terms where there are differences between the two.
6. Limitation of Liability:
a. Subject to clause 15(b), Lush and its group companies accept no responsibility for any damage, loss, injury or disappointment suffered by any person as a result of their participation in the Sale, their attempted participation or their acceptance of any product.
b. Nothing in these Terms shall exclude Lush’s liability for death or personal injury as a result of its negligence, or for fraud or fraudulent misrepresentation, or for any other liability which may not be lawfully limited or excluded under applicable law.
c. By participating or attempting to participate in this Sale, participants agree that Lush shall not bear any liability for: the loss, theft or misuse of any product; or any damage in any way attributable to this Sale or the attempted participation in this Sale, subject to clause 15(b).
Offer is limited to select products on the mobile application and in-store**. The mobile application promotion begins at 5:00 a.m. PST/ 8:00 a.m. EST on December 26, 2024 and ends on January 28, 2025 at 08:59 p.m. PST/11:59 p.m. EST or while stocks last. The in-store promotion begins at 5:00 a.m. PST/ 8:00 a.m. EST on December 26, 2024 and ends on January 28, 2025 at 08:59 p.m. PST/11:59 p.m. EST or while stocks last. Any qualifying sale product will be discounted 50% automatically at checkout, not applied to taxes or fees. Adding item(s) to your cart online does not guarantee availability at the time of checkout. The total number of items per customer is limited to 60. This promotion cannot be combined with another coupon, offer or gift card purchases. No promotional code is required—offer will automatically be applied to all qualifying items at the time of checkout. No rain checks. No cash value. Product availability may vary over the course of the promotion. If an item is missing, damaged or lost, we may be unable to replace it due to limited stock. If products purchased under this promotion are returned, the refund will equal the amount paid by the customer at the time of sale, subject to applicable refund policies. Offer limited to available inventory, while supplies last. This promotion is not available through third-party vendors. Offer excludes: Lifestyle, Sundries, SPA treatments, Gift Card purchases, and Lush Giving products. Any disputes will be resolved by Lush in its sole discretion.
Click & Collect and Same Day Delivery will not be available for any products from December 24, 2024, 9:00 a.m. PST/12:00 p.m. EST to December 27, 2024, 9:00 a.m. PST/12:00 p.m. EST.
**In-store: This exclusive offer is limited to a curated selection of all-year-round products made before August 1, 2024, as well as liquid perfumes and body sprays made before August 1, 2023. Any qualifying sale product will be discounted 50% automatically at checkout. The total number of items per customer is limited to 60. All other products are excluded. No promotional code is required—offer will automatically be applied to all qualifying items at the time of checkout. No rain checks. No cash value. This promotion cannot be combined with another coupon, offer or gift card purchase. Product availability may vary over the course of the promotion. Offer limited to available inventory, while supplies last. Offer excludes: Lifestyle, Sundries, SPA treatments, Gift Cards purchases, and select Lush Giving products. Any disputes will be resolved by Lush in its sole discretion.
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