Contact Us

Frequently asked questions

Orders

Why is my order delayed?

Due to an influx of orders, you may experience shipping delays.

What if the item I want is out of stock?

During our sale, products sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site with your faves!

I have a tracking number, but my order shows no movement. When will I get it?

Don't be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier's end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.

When it is activated, just click the number to track your package’s progress.

Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.

Why is part of my order missing?

We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it's faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter "A" or "B" at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.

If you don't see an "A" or "B" at the top of the invoice, it is possible that part of your order got missed, and our dedicated Customer Care team will happily replace the missing items.

How do I track my order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed.

How do I return my order?

Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

More information on Returns

Why is my credit/debit card not being accepted?

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

Can I change my address after my order has been placed?

Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

Can I change my payment method after the order is placed?

Unfortunately no. Once you have checked out, we're not able to change the payment method on the order.

Can I change my email address after the order has been placed?

Unfortunately no. Once you have checked out, we can't change the email address attached to the order, but please contact our Customer Care team and they'll be happy to provide you with your order information.

I accidentally entered the wrong apartment number. Can I change it after the order has been placed?

Reach out to our Customer Care team immediately. We'll make every effort to change the address information as long as your order has not yet been processed or shipped.

I received a package with no sender information. Can you please tell me who sent it?

If you received a gift and do not know who sent it, we're happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can best assist you.

Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?

We are so sorry for the confusion here. This a known issue and we are working hard to fix it! If your tracking number starts with the letters "SP", please visit the following link to access the detailed tracking information for your package: https://www.swiftpost.com/tracking#top

Buy Online, Pick Up In Store

Can I buy online and pickup in-store for my Boxing Day order?

Our ‘Buy Online and Pickup In-store’ option will be turned off from December 24th, 12 p.m. PST/ 3 p.m. EST to December 27th, 10 a.m. PST/ 1 p.m. EST this is applicable to all stores except for our stores in Mic Mac (091), Avalon (092) and Halifax (093) where ‘Buy Online and Pickup In-store’ will be available on December 28th, 2022, 10 a.m. PST/ 1 p.m. EST.

How does Buy Online, Pick Up In-store work?

With five simple steps.

Set your preferred pickup store.
Select the "pick up in store" option.
Add Product.
Wait for your email confirmation with pickup instructions. Your order is usually able to collect within 24 hours.
Bring your government-issued ID when you head to the store and collect your new Lush goodies.

Can I change my preferred store?

Of course! You can change your preferred store by clicking on the store name on the header of the website, or on any product page.

Why would I use this pick up service? What are the benefits?

Need your fave Lush products ASAP? We get it. When you buy online and pick up in-store, your order can be ready as early as two hours after you place it! And you can also now make sure your fave fresh face mask is ready and waiting when you arrive. It's faster than shipping to your home, plus, it doesn't cost a cent!

Are there any fees for a pick-up order?

No! There are no fees for a pickup order.

The product I want to pick up isn’t available. What do I do?

On the product page, you can check if other shops have the item in stock by clicking on 'Check other stores'. We are always making fresh new batches, so if you can't find what you're looking for, check back again soon!

Which products are eligible for pickup?

All products available in-store are eligible for pickup.

How do I change or cancel a pickup order?

Please reach out to your preferred shop to request changes or cancel your pickup order.

Can I return a pickup order?

Yes, of course. Just bring the items back to the shop and we will be happy to assist you.

I’ve placed my pick up order. Now what?

That's great! After you place your order, you’ll receive an email confirmation with all the order details and a confirmation of the pickup shop. Once the order is ready, you’ll receive another email. Your payment will be processed as soon as you collect your order.

How long does it take for an order to be ready?

Your order will be ready for pickup in two hours. Please note, if your order is placed too close to shop closing, or if you place an order on Saturday and the location is closed until Monday, your order may take longer.

How long do I have to pick up my order?

Once you receive an email confirming that your order is ready to be picked up, you have four days to come collect it. After that, the order will be cancelled.

What do I need to bring when I pick up my order at the store?

Please bring a piece of government-issued photo ID when you come to collect your order.

Can someone else pick up my order?

Yes...if you tell us they're coming. We can explain! When you place your order, we ask that you give us the details of the person who will be coming to get it. They’ll need to provide photo ID when they arrive to ensure the name on the card matches the name on the order.

Where do I go in-store to collect my order?

Once you arrive at the store, please let one of our associates know you are there to collect your order and they’ll be happy to help. And if there’s a lineup to get into the store, or to pay, just give us a call. You’re not required to wait in line when picking up an order.

Can I pick up from multiple stores?

We’re sorry—that’s not possible at this time.

Why was my order cancelled?

Your order will be cancelled if it has not been collected within four days.

Shipping

Where does Lush ship to?

We ship our packages via UPS, Fedex, USPS or Canada Post.

More shipping information

Products

Does Lush offer product samples?

We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.

Are your products gluten-free?

Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that they've come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product's ingredients list before use.

Are your products nut-free?

Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that they've come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product's ingredients list before use.

Are your products fragrance-free?

Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly "fragrance-free", we would have to introduce more synthetics, which isn't the direction that our company wishes to take at this time.

How should I store my packaging-free products?

We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.

How do I know if my product is fresh? What is the expiration date?

All of our potted and bottled products have a sticker on the side that gives you both the date it was made as well as the date by which we recommend you use it. Our soaps and naked products are good for up to 14 months after the date they are made, and we always try to get them to you as fresh as possible. Fresh face masks (sold in the fridge in-store) don't contain any preservatives so they need to be kept refrigerated and expire within one month.

Why is my container only filled halfway?

To minimize the need to purchase many different sizes of containers for each of our products, we store just a few sizes and fill the containers based on weight instead of volume.

Why are your products packaged in plastic bags?

The cellophane bags we use to wrap our naked items for online orders and in the gifts packed in our Vancouver manufacturing facility are made from vegetable-based cellulose that's 100% compostable when processed at an industrial facility. These bags allow naked products to arrive in the same beautiful condition as when they were made. We're working hard to transition to the same 100% industrially-compostable cellulose for all our wrapped naked products that are packed in our Toronto facility.

Do you take back empty containers for recycling?

Yes! When you bring back five clean Lush #5 plastic pots (black or clear) to our stores, you can exchange them for a free fresh face mask. The pots go to our recycling partners in Vancouver and Toronto where they're recycled into new pots for our products.

Which face mask can I choose for free when I return five black pots for recycling?

You can choose any of the fresh face masks available at that particular store location. Fresh face masks are the ones kept in the fridge. The ones kept on store shelves are not included in the free fresh face mask offer.

Website

Who do I contact if I'm having technical difficulties with the website?

If you are having difficulty placing an order online, or experiencing other problems with the website, contact Customer Care.

If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.

What happens if one of my subscription items is out of stock?

If an item is out of stock on the day your order is placed, you will receive an email letting you know that the order could not be placed. We will continue trying to place your order every day. After 15 days, if the product is still unavailable, you will receive another email to let you know. If the item is still out of stock after 30 days, we email to let you know that your order was cancelled, but your subscription will remain active and we will place your next order on schedule. If you have any questions about your subscription orders, please contact Customer Care.

What happens if one of my subscription items is discontinued?

If an item is discontinued you will receive an email to let you know that your subscription for that item has been cancelled. You can contact Customer Care if you would like some suggestions for alternate products.

What type of payment method does Lush subscriptions accept?

We accept all major credit cards for Lush subscriptions. Unfortunately, at this time we do not accept PayPal or debit card payments.

Does Lush have gift cards?

Yes! Lush gift cards are available in denominations from $5 to $250 and may be redeemed online, by telephone, or in Lush retail stores.

Gift cards are delivered to the recipient via Ground ($4.00 charge) or Priority ($8.00 charge). For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.

General

Am I required to wear a face covering to enter a Lush store?

Masks are no longer required at any Lush store locations, but everyone who wants to wear one is welcome to do so.

Do you offer discount codes or other promotions?

We very rarely have discounts, sales or promotions. But, when we do, we keep them open to all rather than requiring a special code. We have used promo codes in the past, but have no active codes available at the moment. We also have no place to enter a code during our checkout process.Some of our previous codes have popped up on user-submitted coupon sites. Sadly, we cannot honor expired promotions but we highly recommend signing up for email as the best way to stay up-to-date on any upcoming offers.

Are there any franchise or wholesale distribution opportunities with Lush?

Lush is a privately owned and operated company within North America and there are no opportunities for franchise or wholesale. However if you are interested in opening a Lush store outside North America, please write to INTERNATIONAL ENQUIRIES, Lush, 29 High Street, Poole, Dorset, BH15 1AB England or fax your proposal to +44 (0) 1202 661832.

Press Inquiries

Members of the media can contact our Public Relations department at [email protected].

Sponsorships, Giveaways and Events

Lush is only able to offer products, gifts or event sponsorship to our current Charitable Giving partners. Our Charitable Giving program supports small grassroots organizations working to reform the root causes of environmental, animal protection and human rights issues. Although we strive to help as many organizations as possible, we currently don’t have the capacity to fund sponsorships, scholarships or personal fundraising initiatives. If you wish to learn more about the organizations we support, please view our funding guidelines and current partners.

Careers

Learn more about working for Lush.

What is Lush's mailing address?

Lush Fresh Handmade Cosmetics
8680 Cambie Street
Vancouver, British Columbia
Canada V6P 6M9

Gift Cards

Does Lush have gift cards?

Yes! Gift cards are available for purchase on our website and in Lush stores in denominations from $5 to $250. They can be redeemed online, by telephone, or in our retail shops.

Gift cards ordered through the Lush website are delivered to the recipient via Ground ($4.00 charge) or Priority ($8.00 charge). For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.

Gift cards are also available for purchase at select 3rd party retailers in the preset amount of $50 or a customized amount between $25 and $200. These can be redeemed online and in Lush shops in the country they were purchased in.

How long does it take to receive my e-gift card?

It may take up to 1 hour for your gift card to be activated. You will receive an email when the activation is complete, so please be sure to check your spam folder.

How long does it take to receive my physical gift card?

Ground: 5-12 business days

Air: 4-7 business days

During the busy holiday period, orders may be delayed by 2-5 days.

Can I use my gift card online or in a store?

Your gift card can be redeemed through phone orders and online as well as in our stores located in the US and Canada.

Can I use my US gift card in Canada or vice versa?

Yes, but only the gift cards that are purchased directly through Lush. Our systems will automatically calculate the exchange rate.

Gift cards purchased through 3rd party retailers can only be redeemed in the country they were purchased in.

What happens if the design I selected is out of stock?

We'll send another amazing Lush gift card design to you.

When will I get my personalized e-gift card?

We will send you your personalized e-gift card as soon as it's processed. Please note that it may take a few hours for us to process your custom photo.

Same Day Delivery

What is same-day delivery?

Lush is offering same-day delivery through select stores on eligible products. You will see which items are available for same-day delivery when selecting your products.

How much will I pay for same-day delivery?

Same-day delivery is $10 per order with an optional tip for your same-day delivery driver.

Is adding a tip required for my same-day delivery order?

No, a tip is not required, but is encouraged, as 100% of your tip will go to your driver.

Who will be delivering my same-day delivery order?

Lush has partnered with DoorDash for same-day delivery.

Why are some products not available for same-day delivery?

Availability for same-day delivery of products is based upon availability at your selected store.

When do I need to place my order to guarantee same-day delivery?

You must place your order before 1 p.m. local time to guarantee same-day delivery. Orders placed after 1 p.m. local time will be delivered by the end of the following day.

What if I don’t receive my delivery?

If you don’t receive your order, contact us. Please make sure you have your order number ready so our Customer Care team can help you as quickly as possible.

Can I cancel my same-day delivery order?

Yes, should you need to cancel your order, you can do so by reaching out to our Customer Care team.

Why was my same-day delivery order canceled?

Sorry to hear your order was canceled! This can happen because the item was no longer available, or because your driver was unable to make your delivery. If you still need your items, please contact us, and our Customer Care team will be able to assist you.

Can I return my same-day delivery purchase?

Items ordered through same-day delivery can be returned at your local store. Please make sure you provide the store associate with your order number.

If I return my order will the delivery fee and tip be refunded?

No, all delivery fees are non-refundable once your items have been delivered.

Do I need to be home to accept this order?

No, we have enabled contactless delivery. Your items will be left at your door if you are not available to receive them.

How far can you deliver from a store location?

Same-day delivery is available within 15 miles of the store location. Eligibility will be calculated when you select an item for same-day delivery.

Is same-day delivery available everywhere?

This service is available at most of our stores. Availability is based upon the inventory of a given item at the selected store in your region, as well as your location. You can check the availability of any item on its product page.

Privacy Policy

This Privacy Policy was last updated February 22, 2023.

This Privacy Policy describes how Lush Internet Inc. and its related parties and affiliates doing business as Lush or Lush Fresh Handmade Cosmetics (“Lush”, “we”, “our” or “us”) collects, uses, and discloses information about you.

When does this Privacy Policy apply?

This Privacy Policy covers our business in the United States and applies to information we collect when you access or use our websites (such as www.lush.com) and mobile applications that link to this policy (collectively, our “Services”), or when you otherwise interact with us, such as in our retail stores, at an event, or on our social media. For more information about our privacy practices in another jurisdiction outside of the United States, please refer to the Privacy Policy available in our stores, or posted on our website, for that jurisdiction. We may also provide different or additional notices of our privacy practices with respect to certain products, services or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

What We Collect

The types of information we collect depend on the nature of your interactions with us. In this section, we describe the categories of information we collect and the sources of this information.

Information You Provide to Us

We collect information you provide directly to us, such as:

contact information, such as your name, billing address, shipping address, telephone number, and email address;

account information, such as username and password, age range, language preferences, and other demographic information;
information about your interests and preferences, such as wish lists and marketing preferences;
information submitted in connection with a product review or survey, such as photos and product feedback; and
your social media handle and other information you post if you choose to interact with us on social media.

If you make a purchase from us, we work with third-party payment processors to collect and process your payment information.

Information We Collect Automatically

We automatically collect certain information about your interactions with us or our Services, including:

Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, items placed in your cart and on wish lists, and the page you visited before navigating to our Services.
Audio and Video Recordings, Photos, and Chat Content: We capture photographs and video recordings in our stores for security and loss prevention purposes. If you contact customer service through our chat feature, email, or by phone, we may monitor and retain those conversations, including for training purposes.

Precise Geolocation Information: With your consent, we may collect information about the precise location of your device when you use our mobile applications. You may stop the collection of precise location information at any time (see the Precise Location Information section below for details).
Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies, pixels, and SDKs to collect information about your interactions with the Services. These technologies help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. For more information about the cookies and other tracking technologies we use, and the choices available to you, see the Opting Out of Targeted Advertising, Sharing, and Sales and Cookies and Similar Tracking Technologies sections below.

Information We Collect from Other Sources

In some cases, we may receive information about you from someone else. For example, we receive your name, address, telephone number, and email address if someone purchases a gift or gift certificate for you.

We also obtain information from third parties to detect and prevent fraud, such as fraud risk information from payment verification providers and fraud prevention partners.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior, wish lists, and past purchases.

How We Collect Your Personal Information

We collect personal information from you in a variety of ways when you interact with Lush or our Services. Some examples include, but are not limited to, situations when you:

create an account on our Services;
order, purchase, exchange, return, or cancel an order for any of our products or services, whether through our Services or in our retail stores;
contact us, make an inquiry about any of our products or services, or otherwise request information or assistance from us;
communicate with our customer service representatives;
sign up to receive notifications about an online order, including when the order will be delivered or ready for pickup in-store;
sign up to receive catalogs, newsletters, emails and/or SMS messages with information about new and limited edition products, special offers, events, or other news;
register and participate in our customer forums or other programs;
provide feedback or make other submissions to Lush;
participate in a contest, sweepstake, or other promotion;
participate in or respond to a consumer survey or other request for consumer opinions, concerns, or preferences regarding our products and services;
engage with us on social media; and
use certain features or interactive areas of our Services, such as forums where you can submit user-generated content.

How We Use Your Personal Information

Lush uses your personal information to provide the products and service you request, develop, maintain, and improve our products and services, manage our relationship with you, verify your identity and address, carry on our business operations, and as may otherwise be required or permitted by law or described in this Privacy Policy. We also use the information we collect to:

process and fulfill your orders and returns;
personalize your experience with us;
administer your account;
send you technical notices, security alerts, support messages, and other transactional or relationship messages;
contact you and respond to any requests or other communications from you, including claims or requests for customer service;
provide you with newsletters, catalogs, emails and/or SMS messages about products, special offers, events, or other news and information we think may interest you (for more information regarding how to opt out of these communications at any time, please see the Communications Preferences section below);
conduct and administer surveys and contests, sweepstakes, and other promotions;
target advertisements to you on third-party platforms, websites, and apps (for more information, see the Targeted Advertising and Analytics section below);
monitor trends, perform data analysis, and help us improve and customize our product and service offerings and customers’ experience;
troubleshoot problems with the Services;
enforce our Terms of Use and protect the security and integrity of our services and our business, including to detect and protect against error, theft, fraud, and other illegal activity, administer our loss prevention program, and protect the rights and property of Lush and others; and
comply with our legal and financial obligations.

Targeted Advertising and Analytics

We engage others to provide analytics, serve advertisements, and perform related services across the web and in mobile apps. These entities may use cookies, web beacons, SDKs, device identifiers, and other technologies to collect information about your use of our Services and other websites and mobile apps, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked, and conversion information. This information is used to deliver advertising targeted to your interests on other companies’ sites or mobile apps and to analyze and track data, determine the popularity of certain content, and better understand your activity. In addition, some of our advertising partners enable us to translate your email address or phone number into an identifier that cannot be used to identify you personally. Our advertising partners then use that unique identifier to show ads that are more relevant to you across the web and in mobile apps. Some of the activities described in this section may constitute “targeted advertising,” “sharing,” or “selling” under certain privacy laws. To learn more about the choices available to you with respect to these practices, or to opt out of having your information used in this way, see the Opting Out of Targeted Advertising, Sharing, and Sales section below.

You can also learn more about interest-based ads or opt out of having your web browsing information used for behavioral advertising purposes by companies that participate in the Digital Advertising Alliance by visiting www.aboutads.info/choices.

How We Disclose Your Personal Information

We disclose personal information about you in the following circumstances:

Product Reviews and Content

If you provide a product review or otherwise post content on our Services, the public will be able to see this information.

Related Parties and Affiliates

We disclose personal information to other Lush Group entities, including our holding company, subsidiaries and affiliates, for the purposes identified in this Privacy Policy.

Service Providers and Vendors

We disclose or otherwise make available personal information to service providers, vendors, and consultants that support or facilitate our business operations or provide services on our behalf, such as for processing orders, sending marketing and transactional communications on our behalf, shipping, payment card processing, supporting the content, operation and maintenance of our Services, facilitating and collecting customer reviews, and conducting surveys, contests, sweepstakes, and other promotions. We also disclose personal information to our lawyers or other professional advisors to obtain advice or protect and manage our business.

Sale of Business

Lush may disclose personal information we have about you in connection with a potential or actual purchase, sale, lease, merger, amalgamation or other type of acquisition, disposition, or financing of all or part of our business or assets.

Legal Disclosure

Lush may disclose your personal information as required or permitted by law, including, without limitation, to comply with a subpoena, warrant or other legally valid inquiry or order or applicable law, or to report improper or unlawful activity. In addition, we disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Lush or others.

Consent

We disclose personal information where we have your consent or where you direct us to do so.

Deidentified Information

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. Lush processes, maintains, and uses this information only in a de-identified fashion and will not attempt to reidentify such information, except as permitted by law.

Your Privacy Rights And Choices

Access, Correction, and Deletion. Access, Correction, and Deletion

Depending on where you reside, you may have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.

To request access, correction, or deletion of your personal information, please email us at [email protected] or call our toll-free number at 1-888-733-5874. You can also access, correct, or delete certain information stored within your online account by logging into your account and updating your preferences. If you are not a registered user, you can contact us to update your information using the contact information in the section below regarding Contact Us.

We may verify your request by asking you to provide information related to your recent interactions with us, such as product purchases, or account registration information. If we deny your request, you may appeal our decision by contacting us at [email protected]. If you have concerns about the results of an appeal, you may contact the attorney general in the state where you reside.

Opting Out of Targeted Advertising, Sharing, and Sales

As described in the Targeted Advertising and Analytics section above, we process certain personal information to understand and improve your experience with our Services and to serve you advertisements on non-Lush properties. Some of these activities may be considered “sales” or “sharing” of your personal information or “targeted advertising” under the law that applies to you.

Depending on where you reside, you may opt out of targeted advertising, sharing, and sales of your personal information. You can do so by following the prompts here

Nondiscrimination

We will not discriminate against you for exercising your privacy rights.

Precise Location Information

When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such precise location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device.

Cookies and Similar Tracking Technologies

Lush uses cookies and similar tracking technologies to analyze visits to our websites and interactions with our communications to help us improve our website, services, and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of some of our Services. You can also adjust certain cookie settings here.

Communications Preferences

You may opt out of receiving promotional emails from Lush by following the instructions in those communications, by clicking on the “unsubscribe” link in any email marketing communication, or by contacting us using the contact information in the Contact Us section below. You may also opt-out of receiving text messaging/SMS communications by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Mobile Push Notifications

With your permission, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Storage

Because our related parties, affiliates, and service providers may be located outside of the United States, your personal data may be processed in other jurisdictions. Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law.

Additional Disclosures For Individuals In California

The California Consumer Privacy Act (“CCPA”) requires us to explain some information using certain definitions and categories set out in that law. If you reside in California, this section applies to you and describes our data practices today and in the preceding 12 months.

Additional Disclosures

We collect the following categories of personal information and sensitive personal information: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet or other electronic network activity information, audio and visual data, inferences, and certain information deemed “sensitive” under California law, including precise geolocation information. For details about the information we collect and the categories of sources of such collection, please see the What We Collect section above.

We collect personal information for the business and commercial purposes described in the How We Use Your Personal Information section above.

In the preceding 12 months, we have disclosed personal information for the business and commercial purposes described in the How We Disclose Your Personal Information section above. Specifically, we have disclosed the following categories of personal information to the following categories of recipients:

Category of Personal Information

Identifiers, such as real name, delivery address, unique personal identifier, online identifier, IP address, email address, account name, social media handle, or other similar identifiers

Categories of Recipients

The Lush Group, fraud prevention partners, data analytics providers, marketing partners, payment processors, fulfillment partners, customer support partners, Internet service providers, operating systems and platforms, customer interaction, feedback and review platforms, cloud service providers, events partners, gift card partners, accessibility reporting and compliance providers, professional advisers, and the public (for example, the first and/or last name if you choose to provide this in connection with a product review may be disclosed publicly).

Characteristics of protected classifications under California or U.S. law, such as age range

The Lush Group, customer feedback and review platforms, data analytics platforms, cloud service providers, and the public (for example, your age range may be disclosed publicly if you choose to provide this in connection with a product review).

Commercial information, such as records of products purchased

Internet or other electronic network activity information, such as information about your activity on our website

Geolocation data, such as your city of residence

The Lush Group, data analytics providers, marketing partners, fulfillment partners, and professional advisers.

Audio and visual data, such as phone recordings when you contact customer service or photos submitted in connection with a product review

The Lush Group, fraud prevention partners, data analytics providers, customer support partners, Internet service providers, operating systems and platforms, cloud service providers, and certain photos may be shared publicly in some circumstances (such as in connection with a product review), and professional advisors.

Inferences, such as your shopping preferences

The Lush Group, fraud prevention partners, data analytics providers, marketing partners, operating systems and platforms, customer interaction, feedback and review platforms, cloud service providers, and professional advisors.

Precise geolocation information (received pursuant to your permission in connection with the Lush mobile applications)

The Lush Group, fraud prevention partners, data analytics providers, Internet service providers, operating systems and platforms, cloud service providers, and professional advisors.

As described in the What We Collect section above, we process personal information that may be considered “sensitive” under California law, such as your precise geolocation information from your device if you use our mobile app and grant us permission to do so. We only collect this information with your consent or at your direction and for purposes permitted under California law. Please see the Your Privacy Rights and Choices section above for more information about how to change these preferences.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

While we do not sell or share your personal information with third parties in exchange for money, some of our advertising and analytics activities may constitute “sharing” or “selling” under California law. In order to advertise our products to you and better understand, improve, and personalize our interactions with you, we have shared and sold the following categories of personal information to the following categories of third parties:

Category of Personal Information

Identifiers

Internet or other electronic network activity information

Category of Third Parties

Advertising networks and social networks.

We do not knowingly sell or share personal information about consumers under the age of 16.

Your Privacy Rights

You have the right to opt out of sharing and sales at any time by clicking here. You can also opt out by visiting our Services with a legally-recognized universal choice signal enabled (such as the Global Privacy Control). Please note that, depending on which legally-recognized opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out choice if you use a different browser or device to access our Services, or if you clear your cookies.

Please see the Your Privacy Rights and Choices section above for more information about your privacy rights, how to exercise them, and how we will verify your requests.If you are submitting a rights request as an authorized agent, you are required to submit proof of your authorization to make the request, such as a valid power of attorney or proof that you have signed permission from the individual who is the subject of the request. Please do not provide any sensitive personal information in connection with this request, such as a driver's license or other government-issued ID. In some cases, we may contact the individual who is the subject of the request to verify his or her own identity or confirm you have permission to submit this request. If you are an authorized agent seeking to make a request, please contact our Privacy Officer at [email protected] or 1-888-733-5874.

Retention

Lush will retain personal information for as long as necessary for the purposes identified, or as otherwise required or permitted by law. Lush has retention standards to satisfy legal requirements, including to destroy, erase, or render anonymous personal information that is no longer required for the purposes identified or as otherwise required by law.

CONTACT US

If you have any questions about this Privacy Policy, please contact Lush’s Privacy Officer using the contact information below.

Lush Fresh Handmade Cosmetics

8680 Cambie Street, Vancouver, British Columbia, Canada V6M 6P9

Attention: Privacy Officer [email protected]

1-888-733-5874

Terms of Use

Policies

These Terms of Use were last revised on: October 10, 2014.

PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SITE AND SERVICES AVAILABLE THROUGH THE SITE.

To print our Terms of Use, click here. To see our Privacy Policy, click here. To request copies of both documents by email, click here to email customer care.

Introduction

Welcome! You have arrived at a web site or mobile application that is provided by Lush Internet Inc., d/b/a Lush Fresh Handmade Cosmetics (“Lush” or “we,” “our” or “us”). These Terms of Use (“Terms”) govern your use of www.lushusa.com (including, without limitation, both mobile and online versions of our site and our site store), and also applies to your use of all features, applications, content, downloads and other services that we make available through the site and/or that post a link to these Terms (collectively, referred to herein as the “Site”). By using the Site, you acknowledge and accept the Site’s Privacy Policy and consent to the collection and use of your data in accordance with the Privacy Policy. By using the Site, you further agree that Lush may change, alter, or modify the settings or configurations on your Device (defined below) in order to allow for or optimize your use of the Site.

If You Want to Use This Site,

then carefully read these entire Terms (including all links to details), as they constitute a written agreement between you and us and they affect your legal rights and obligations. Each time you access and/or use the Site (other than to simply read these Terms), you agree to be bound by and comply with these Terms and any Additional Terms (defined below) then posted. Therefore, do not use the Site if you do not agree.

The business realities associated with operating the Site are such that, without the conditions that are set forth in these Terms -- such as your grants and waivers of rights, the limitations on our liability, your indemnity of us, and arbitration of certain disputes – Lush would not make the Site available to you.

In some instances, both these Terms and separate guidelines, rules, or terms of use or sale setting forth additional or different terms and/or conditions will apply to your use of the Site or to a service or product offered via the Site (in each such instance, and collectively “Additional Terms”). To the extent there is a conflict between these Terms and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise.

It is important that you read and understand these entire Terms before using the Site. This table of contents further highlights some key issues and points and you can click on the headings and “More” links to be taken to the full explanation.

Site Content, Ownership, Limited License and Rights of Others We only grant you a limited revocable license to use the Site for your own non-commercial use subject to rules and limitations. More on Site Content, Ownership, Limited License and Rights of Others
Site and Content Use Restrictions Your use is subject to our rules. More on Site and Content Use Restrictions
Opening and Terminating Accounts You may open, revise and close your accounts. More on Opening and Terminating Accounts
Terms Applicable to Purchases If you purchase goods or services through the Lush store, these terms apply. More on Terms Applicable to Purchases
Content You Submit and Community Usage RulesYou grant us a broad license, which we may sublicense, to the content you submit which you represent you have the right to allow us to use. You, however, retain ownership of and responsibility for, your content. Use of our Site is subject to community usage rules and we have the right to manage our Site to keep its content appropriate. More on Content You Submit and Community Usage Rules
Procedure For Alleging Copyright InfringementUsers may not post content they do not own or control, and may be suspended or terminated if they do so. Copyright owners may give us notice of infringement by following specific instructions specifically addressed in this section. More on Procedure For Alleging Copyright Infringement
Procedure For Alleging Infringement of Other Intellectual PropertyYou can also give notice of trademark and other infringements that you think occur on the Site. More on Procedure For Alleging Infringement of Other Intellectual Property
Notices, Questions and Customer Service Click here to contact us for customer service or questions. You agree that we may provide you notices, including notices of new terms and conditions, by posting notice on the home page of the Site or by other reasonable means, such as to the email you provided. More on Notices, Questions and Customer Service
Links by You to the SiteYou may link to our Site, subject to some basic rules. More on Links by You to the Site
Linked-To Websites; Advertisements; Dealings with Third PartiesWe are not responsible for third parties or their content, advertisements, apps or sites. More on Linked-To Websites; Advertisements; Dealings with Third Parties
Wireless FeaturesWireless carrier charges may apply to use of the Site via wireless networks or Devices. More on Wireless Features
Dispute ResolutionYou agree to arbitrate most disputes and waive jury trial and class actions. More on Dispute Resolution
Disclaimer of Representations and WarrantiesWe disclaim most warranties and provide the Site “As Is”. More on Disclaimer of Representations and Warranties
Limitations of our LiabilityOur liability is greatly limited. More on Limitations of our Liability
Waiver of Injunctive or Other Equitable ReliefYou waive equitable or injunctive relief. More on Waiver of Injunctive or Other Equitable Relief
Updates to TermsThese Terms and Additional Terms posted on the Site at each time of use apply to that use, and the Terms may be prospectively updated as our Site evolves. Posting of new terms on the Site is notice to you thereof. More on Updates to Terms
General ProvisionsYou agree to various other terms and conditions. More on General Provisions
Terms Applicable For Apple iOSThere are some other things you should know if you are accessing or using the Site through an Apple Device. More on Terms Applicable For Apple iOS

Full Details of Terms and Conditions

Site Content, Ownership, Limited License and Rights of OthersContent. The Site contains a variety of: (i) materials and other items relating to Lush, Lush’s products and services, and similar items from our licensors and other third parties, including all layout, information, articles, reviews, posts, text, data, files, images, scripts, designs, graphics, button icons, instructions, illustrations, photographs, audio clips, music, sounds, pictures, videos, advertising copy, URLs, technology, software, interactive features, the “look and feel” of the Site, and the compilation, assembly, and arrangement of the materials of the Site and any and all copyrightable material (including source and object code); (ii) trademarks, trade dress, logos, trade names, service marks, and/or trade identities of various parties, including those of Lush (collectively, “Trademarks”); and (iii) other forms of intellectual property (all of the foregoing, collectively “Content”).Ownership. The Site (including past, present and future versions) and the Content are owned or controlled by Lush and our licensors and certain other third parties. All right, title, and interest in and to the Content available via the Site is the property of Lush or our licensors or certain other third parties, and is protected by U.S. and international copyright, trademark, trade dress, patent, or other intellectual property and unfair competition rights and laws to the fullest extent possible. Lush owns the copyright in the selection, compilation, assembly, arrangement, and enhancement of the Content on the Site.Limited License. Subject to your strict compliance with these Terms and the Additional Terms, Lush grants you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to download (temporary storage only), display, view, use, play, and/or print one copy of the Content (excluding source and object code in raw form or otherwise, other than as made available to access and use to enable display and functionality) on a personal computer, mobile phone or other wireless device, or other Internet enabled device (each, a “Device”) for your personal, non-commercial use only. The foregoing limited license: (i) does not give you any ownership of, or any other intellectual property interest in, any Content, and (ii) may be immediately suspended or terminated for any reason, in Lush’s sole discretion, and without advance notice or liability. In some instances, we may permit you to have greater access to and use of Content, subject to certain Additional Terms.Rights of Others. When using the Site, you must respect the intellectual property and other rights of Lush and others. Your unauthorized use of Content may violate copyright, trademark, privacy, publicity, communications, and other laws, and any such use may result in your personal liability, including potential criminal liability.
Content. The Site contains a variety of: (i) materials and other items relating to Lush, Lush’s products and services, and similar items from our licensors and other third parties, including all layout, information, articles, reviews, posts, text, data, files, images, scripts, designs, graphics, button icons, instructions, illustrations, photographs, audio clips, music, sounds, pictures, videos, advertising copy, URLs, technology, software, interactive features, the “look and feel” of the Site, and the compilation, assembly, and arrangement of the materials of the Site and any and all copyrightable material (including source and object code); (ii) trademarks, trade dress, logos, trade names, service marks, and/or trade identities of various parties, including those of Lush (collectively, “Trademarks”); and (iii) other forms of intellectual property (all of the foregoing, collectively “Content”).
Ownership. The Site (including past, present and future versions) and the Content are owned or controlled by Lush and our licensors and certain other third parties. All right, title, and interest in and to the Content available via the Site is the property of Lush or our licensors or certain other third parties, and is protected by U.S. and international copyright, trademark, trade dress, patent, or other intellectual property and unfair competition rights and laws to the fullest extent possible. Lush owns the copyright in the selection, compilation, assembly, arrangement, and enhancement of the Content on the Site.
Limited License. Subject to your strict compliance with these Terms and the Additional Terms, Lush grants you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to download (temporary storage only), display, view, use, play, and/or print one copy of the Content (excluding source and object code in raw form or otherwise, other than as made available to access and use to enable display and functionality) on a personal computer, mobile phone or other wireless device, or other Internet enabled device (each, a “Device”) for your personal, non-commercial use only. The foregoing limited license: (i) does not give you any ownership of, or any other intellectual property interest in, any Content, and (ii) may be immediately suspended or terminated for any reason, in Lush’s sole discretion, and without advance notice or liability. In some instances, we may permit you to have greater access to and use of Content, subject to certain Additional Terms.
Rights of Others. When using the Site, you must respect the intellectual property and other rights of Lush and others. Your unauthorized use of Content may violate copyright, trademark, privacy, publicity, communications, and other laws, and any such use may result in your personal liability, including potential criminal liability.
Site and Content Use RestrictionsSite Use Restrictions. You agree that you will not: (i) use the Site for any political or commercial purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, and selling products); (ii) use any meta tags or any other “hidden text” utilizing any Trademarks; (iii) engage in any activities through or in connection with the Site that seek to attempt to or do harm any individuals or entities or are unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third party, or are otherwise objectionable to Lush; (iv) reverse engineer, decompile, disassemble, reverse assemble, or modify any Site source or object code or any software or other products, services, or processes accessible through any portion of the Site; (v) engage in any activity that interferes with a user’s access to the Site or the proper operation of the Site, or otherwise causes harm to the Site, Lush, or other users of the Site; (vi) interfere with or circumvent any security feature of the Site or any feature that restricts or enforces limitations on use of or access to the Site, the Content, or the User-Generated Content; (vii) harvest or otherwise collect or store any information (including personally identifiable information about other users of the Site, including email addresses, without the express consent of such users); (viii) attempt to gain unauthorized access to the Site, other computer systems or networks connected to the Site, through password mining or any other means; or (ix) otherwise violate these Terms or any Additional Terms.Content Use Restrictions. You also agree that, in using the Site: (i) you will not monitor, gather, copy, or distribute the Content (except as may be a result of standard search engine activity or use of a standard browser) on the Site by using any robot, rover, “bot”, spider, scraper, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (ii) you will not frame or utilize framing techniques to enclose any such Content (including any images, text, or page layout); (iii) you will keep intact all Trademark, copyright, and other intellectual property notices contained in such Content; (iv) you will not use such Content in a manner that suggests an unauthorized association with any of our or our licensors’ products, services, or brands; (v) you will not make any modifications to such Content; (vi) you will not copy, modify, reproduce, archive, sell, lease, rent, exchange, create derivative works from, publish by hard copy or electronic means, publicly perform, display, disseminate, distribute, broadcast, retransmit, circulate or transfer to any third party or on any third-party application or website, or otherwise use or exploit such Content in any way for any purpose except as specifically permitted by these Terms or any Additional Terms or with the prior written consent of an officer of Lush or, in the case of Content from a licensor, the owner of the Content; and (vii) you will not insert any code or product to manipulate such Content in any way that adversely affects any user experience.Availability of Site and Content. Lush may immediately suspend or terminate the availability of the Site and Content (and any elements and features of them), in whole or in part, for any reason, in Lush’s sole discretion, and without advance notice or liability.Reservation of All Rights Not Granted as to Content and Site. These Terms and any Additional Terms include only narrow, limited grants of rights to Content and to use and access the Site. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. All rights not expressly granted to you are reserved by Lush and its licensors and other third parties. Any unauthorized use of any Content or the Site for any purpose is prohibited.
Site Use Restrictions. You agree that you will not: (i) use the Site for any political or commercial purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, and selling products); (ii) use any meta tags or any other “hidden text” utilizing any Trademarks; (iii) engage in any activities through or in connection with the Site that seek to attempt to or do harm any individuals or entities or are unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third party, or are otherwise objectionable to Lush; (iv) reverse engineer, decompile, disassemble, reverse assemble, or modify any Site source or object code or any software or other products, services, or processes accessible through any portion of the Site; (v) engage in any activity that interferes with a user’s access to the Site or the proper operation of the Site, or otherwise causes harm to the Site, Lush, or other users of the Site; (vi) interfere with or circumvent any security feature of the Site or any feature that restricts or enforces limitations on use of or access to the Site, the Content, or the User-Generated Content; (vii) harvest or otherwise collect or store any information (including personally identifiable information about other users of the Site, including email addresses, without the express consent of such users); (viii) attempt to gain unauthorized access to the Site, other computer systems or networks connected to the Site, through password mining or any other means; or (ix) otherwise violate these Terms or any Additional Terms.
Content Use Restrictions. You also agree that, in using the Site: (i) you will not monitor, gather, copy, or distribute the Content (except as may be a result of standard search engine activity or use of a standard browser) on the Site by using any robot, rover, “bot”, spider, scraper, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (ii) you will not frame or utilize framing techniques to enclose any such Content (including any images, text, or page layout); (iii) you will keep intact all Trademark, copyright, and other intellectual property notices contained in such Content; (iv) you will not use such Content in a manner that suggests an unauthorized association with any of our or our licensors’ products, services, or brands; (v) you will not make any modifications to such Content; (vi) you will not copy, modify, reproduce, archive, sell, lease, rent, exchange, create derivative works from, publish by hard copy or electronic means, publicly perform, display, disseminate, distribute, broadcast, retransmit, circulate or transfer to any third party or on any third-party application or website, or otherwise use or exploit such Content in any way for any purpose except as specifically permitted by these Terms or any Additional Terms or with the prior written consent of an officer of Lush or, in the case of Content from a licensor, the owner of the Content; and (vii) you will not insert any code or product to manipulate such Content in any way that adversely affects any user experience.
Availability of Site and Content. Lush may immediately suspend or terminate the availability of the Site and Content (and any elements and features of them), in whole or in part, for any reason, in Lush’s sole discretion, and without advance notice or liability.
Reservation of All Rights Not Granted as to Content and Site. These Terms and any Additional Terms include only narrow, limited grants of rights to Content and to use and access the Site. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. All rights not expressly granted to you are reserved by Lush and its licensors and other third parties. Any unauthorized use of any Content or the Site for any purpose is prohibited.
Opening and Terminating AccountsIn order to access or use some (or potentially all) of the features on the Site, you may be required to first register through our online registration process, found here to register. The Site’s practices governing any resulting collection and use of your personal information that we collect as part of account registration are disclosed in our Privacy Policy. If you are under the age of thirteen (13), then you are not permitted to register as a user, or otherwise use the Site or submit personal information to us.If you register for any feature that requires a password and/or username, then you will select your own password at the time of registration (or we may send you an email notification with a randomly generated initial password) and you agree that: (i) You will not use a username (or e-mail address) that is already being used by someone else, may impersonate another person, belongs to another person, violates the intellectual property or other right of any person or entity, or is offensive. We may reject the use of any password, username, or e-mail address for any other reason in our sole discretion; (ii) You will provide true, accurate, current, and complete registration information about yourself in connection with the registration process and, as permitted, to maintain and update it continuously and promptly to keep it accurate, current, and complete; (iii) You are solely responsible for all activities that occur under your account, password, and username – whether or not you authorized the activity; (iv) You are solely responsible for maintaining the confidentiality of your password and for restricting access to your Device so that others may not access any password protected portion of the Site using your name, username, or password; (v) You will immediately notify us of any unauthorized use of your account, password, or username, or any other breach of security; and (vi) You will not sell, transfer, or assign your account or any account rights.We will not be liable for any loss or damage (of any kind and under any legal theory) to you or any third party arising from your inability or failure for any reason to comply with any of the foregoing obligations.If any information that you provide, or if we have reasonable grounds to suspect that any information that you provide, is false, inaccurate, outdated, incomplete, or violates these Terms, any Additional Terms, or any applicable law, then we may suspend or terminate your account. We also reserve the more general and broad right to terminate your account or suspend or otherwise deny you access to it or its benefits – all in our sole discretion, for any reason, and without advance notice or liability. If you would like to close your Lush Site account, please contact us at [[email protected]]and include “Account Closure Request” in the subject line with your full name and email address associated with your account.
Terms Applicable For PurchasesGenerally. To purchase any products or services in the Lush online store, you must be at least eighteen (18) years of age or the applicable age of majority in your jurisdiction of residence or if you are a minor, have a valid credit card where an adult has listed you as an authorized user of their card. Prior to the purchase of any products or services, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration, and (v) any activation numbers or codes needed to charge your card or otherwise use a valid gift card. By submitting that information to us or our third party credit card processor, you agree that you authorize us and/or our processor to charge your card at our convenience but within thirty (30) days of credit card authorization. For any product or service that you order on the Site, you agree to pay the price applicable (including any sales taxes and surcharges) as of the time you submit the order. Lush will automatically bill your credit card or other form of payment submitted as part of the order process for such price. Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering. Also, please review our FAQ, if you have questions about the terms applicable for purchases.Methods of Payment, Credit Card Terms and Taxes. All payments must be made by Visa, MasterCard, Discover or American Express, Lush Gift Card or PayPal. We currently do not accept cash, personal or business checks or any other payment form, although in the future we may change this policy. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms to determine your rights and liabilities as a cardholder. You represent and warrant that you will not use any credit card or other form of payment unless you have all necessary legal authorization to do so. YOU, AND NOT LUSH, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify Lush of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Lush does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Lush or its agents. Sales taxes, or other taxes, customs, import/export charges, or similar governmental charges are not included in the price of the products. You are responsible for paying any such taxes or charges imposed on your purchases, including, but not limited to, sales, use or value-added taxes. Lush shall automatically charge and withhold the applicable tax for orders to be delivered to addresses within and any states or localities that it deems is required in accordance with our order policy in effect at the time of purchase.Return Policy and Shipping Policy. All purchase transactions made through the Site are subject to Lush’s return policy and shipping policy in effect at the time of purchase. Lush’s current Return and Exchange Policy can be found here and is incorporated into these Terms by reference. Lush’s current Shipping Policy can be found here and is incorporated into these Terms by reference.Order Acceptance Policy. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lush reserves the right at any time after receipt of your order to accept or decline your order for any reason. Lush further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Lush upon our delivery of products or services that you have ordered. We may require additional verifications or information before accepting any order. Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either that: (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided. Do not assume that a cancellation or change of an order you have placed with Lush has been effected until you receive a confirmation from Lush via email or the Site. As stated above, you will be responsible for, and your credit card or third-party payment account may be charged for, the payment of all fees associated with orders already processed or shipped before your cancellation/change request or a request to terminate your account was received. Accepted orders exceeding item quantities or weights considered reasonable for normal personal use may be shipped by own arrangement via Courier, or in person, from our distribution facility, with an agreed collection date and time. The product and condition thereof must be accepted and signed off prior to the shipment leaving our facility. All responsibility including product damage, shipping errors become that of the purchaser at the time it leaves our facility.This Site is provided solely for retail customers. The Site shall not be used to purchase products for re-sale or export. You represent and warrant that by placing an order via the Site that you are not a reseller, dealer, exporter, or distributor who resells the products offered by us. Site does not accept orders from any reseller, dealer, exporter, or distributor who resells our products. Site reserves the right to immediately bar access to the Site and terminate the account of any user who violates this provision.View our Bulk Buying Policy.No Responsibility to Sell Mispriced Products or Services. We do our best to describe every item, product or service offered on this Site as accurately as possible. However, we are human, and therefore we do not warrant that specifications or pricing on the Site is complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, Lush shall have the right to refuse or cancel any orders in its sole discretion. If we charged your credit card or other account prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional terms may apply. If a product you purchased from Lush is not as described, your sole remedy is to return it in unused condition, complete and undamaged, in the original packaging.Modifications to Prices or Billing Terms. The purchase of products and services on the Site is subject to availability. PRODUCTS AND SERVICES DISPLAYED ON THE SITE MAY NOT BE AVAILABLE AT ALL TIMES AND MAY BE SUBSTITUTED OR DISCONTINUED AT ANY TIME. LUSH RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.
Generally. To purchase any products or services in the Lush online store, you must be at least eighteen (18) years of age or the applicable age of majority in your jurisdiction of residence or if you are a minor, have a valid credit card where an adult has listed you as an authorized user of their card. Prior to the purchase of any products or services, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration, and (v) any activation numbers or codes needed to charge your card or otherwise use a valid gift card. By submitting that information to us or our third party credit card processor, you agree that you authorize us and/or our processor to charge your card at our convenience but within thirty (30) days of credit card authorization. For any product or service that you order on the Site, you agree to pay the price applicable (including any sales taxes and surcharges) as of the time you submit the order. Lush will automatically bill your credit card or other form of payment submitted as part of the order process for such price. Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering. Also, please review our FAQ, if you have questions about the terms applicable for purchases.
Methods of Payment, Credit Card Terms and Taxes. All payments must be made by Visa, MasterCard, Discover or American Express, Lush Gift Card or PayPal. We currently do not accept cash, personal or business checks or any other payment form, although in the future we may change this policy. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms to determine your rights and liabilities as a cardholder. You represent and warrant that you will not use any credit card or other form of payment unless you have all necessary legal authorization to do so. YOU, AND NOT LUSH, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless you notify Lush of any discrepancies within sixty (60) days after they first appear on your credit card statement, you agree that they will be deemed accepted by you for all purposes. If Lush does not receive payment from your credit card issuer or its agent, you agree to pay all amounts due upon demand by Lush or its agents. Sales taxes, or other taxes, customs, import/export charges, or similar governmental charges are not included in the price of the products. You are responsible for paying any such taxes or charges imposed on your purchases, including, but not limited to, sales, use or value-added taxes. Lush shall automatically charge and withhold the applicable tax for orders to be delivered to addresses within and any states or localities that it deems is required in accordance with our order policy in effect at the time of purchase.
Return Policy and Shipping Policy. All purchase transactions made through the Site are subject to Lush’s return policy and shipping policy in effect at the time of purchase. Lush’s current Return and Exchange Policy can be found here and is incorporated into these Terms by reference. Lush’s current Shipping Policy can be found here and is incorporated into these Terms by reference.
Order Acceptance Policy. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lush reserves the right at any time after receipt of your order to accept or decline your order for any reason. Lush further reserves the right any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. Your order will be deemed accepted by Lush upon our delivery of products or services that you have ordered. We may require additional verifications or information before accepting any order. Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either that: (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided. Do not assume that a cancellation or change of an order you have placed with Lush has been effected until you receive a confirmation from Lush via email or the Site. As stated above, you will be responsible for, and your credit card or third-party payment account may be charged for, the payment of all fees associated with orders already processed or shipped before your cancellation/change request or a request to terminate your account was received. Accepted orders exceeding item quantities or weights considered reasonable for normal personal use may be shipped by own arrangement via Courier, or in person, from our distribution facility, with an agreed collection date and time. The product and condition thereof must be accepted and signed off prior to the shipment leaving our facility. All responsibility including product damage, shipping errors become that of the purchaser at the time it leaves our facility.This Site is provided solely for retail customers. The Site shall not be used to purchase products for re-sale or export. You represent and warrant that by placing an order via the Site that you are not a reseller, dealer, exporter, or distributor who resells the products offered by us. Site does not accept orders from any reseller, dealer, exporter, or distributor who resells our products. Site reserves the right to immediately bar access to the Site and terminate the account of any user who violates this provision.View our Bulk Buying Policy.
No Responsibility to Sell Mispriced Products or Services. We do our best to describe every item, product or service offered on this Site as accurately as possible. However, we are human, and therefore we do not warrant that specifications or pricing on the Site is complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, Lush shall have the right to refuse or cancel any orders in its sole discretion. If we charged your credit card or other account prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional terms may apply. If a product you purchased from Lush is not as described, your sole remedy is to return it in unused condition, complete and undamaged, in the original packaging.
Modifications to Prices or Billing Terms. The purchase of products and services on the Site is subject to availability. PRODUCTS AND SERVICES DISPLAYED ON THE SITE MAY NOT BE AVAILABLE AT ALL TIMES AND MAY BE SUBSTITUTED OR DISCONTINUED AT ANY TIME. LUSH RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR SERVICES SOLD, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SITE OR BY E-MAIL DELIVERY TO YOU.
Content You Submit and Community Usage RulesUser-Generated Content.General. Lush may now or in the future offer users of the Site the opportunity to create, build, post, upload, display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Site (collectively, “submit”) messages, avatars, text, illustrations, files, images, graphics, photos, comments, responses, sounds, music, videos, information, content, ratings, reviews, data, questions, suggestions, personally identifiable information, or other information or materials and the ideas contained therein (collectively, “User-Generated Content”). Lush may allow you to do this through forums, blogs, message boards, social networking environments, contact us tools, email, and other communications functionality. Subject to the license you grant in these Terms, you retain whatever legally cognizable right, title, and interest that you have in your User-Generated Content and you remain ultimately responsible for it.Non-Confidentiality of Your User-Generated Content. Except as otherwise described in the Site’s posted Privacy Policy or any Additional Terms, you agree that: (a) your User-Generated Content will be treated as non-confidential – regardless of whether you mark them “confidential,” “proprietary,” or the like – and will not be returned; and (b) Lush does not assume any obligation of any kind to you or any third party with respect to your User-Generated Content. Upon Lush’s request, you will furnish us with any documentation necessary to substantiate the rights to such content and to verify your compliance with these Terms or any Additional Terms. You acknowledge that the Internet and mobile communications may be subject to breaches of security and that you are aware that submissions of User-Generated Content may not be secure, and you will consider this before submitting any User-Generated Content and do so at your own risk. In your communications with Lush, please keep in mind that we do not seek any unsolicited ideas or materials for products or Sites, or even suggested improvements to products or services, including, without limitation, ideas, concepts, inventions, or designs for music, websites, apps, books, scripts, screenplays, motion pictures, television shows, theatrical productions, software or otherwise (collectively, “Unsolicited Ideas and Materials”). Any Unsolicited Ideas and Materials you post on or send to us via the Site are deemed User-Generated Content and licensed to us as set forth below. In addition, Lush retains all of the rights held by members of the general public with regard to your Unsolicited Ideas and Materials. Lush’s receipt of your Unsolicited Ideas and Materials is not an admission by Lush of their novelty, priority, or originality, and it does not impair Lush’s right to contest existing or future intellectual property rights relating to your Unsolicited Ideas and Materials.License to Lush of Your User-Generated Content. Except as otherwise described in any applicable Additional Terms (such as a contest official rules), which specifically govern the submission of your User-Generated Content, you grant to Lush the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise use and exploit in any manner whatsoever, all or any portion of your User-Generated Content (and derivative works thereof), for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. Without limitation, the granted rights include the right to: (a) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such User-Generated Content and combine same with other materials, and (b) use any ideas, concepts, know-how, or techniques contained in any User-Generated Content for any purposes whatsoever, including developing, producing, and marketing products and/or Sites. You understand that in exercising such rights metadata, notices and content may be removed or altered, including copyright management information, and you consent thereto and represent and warrant you have all necessary authority to do so. In order to further effect the rights and license that you grant to Lush to your User-Generated Content, you also hereby grant to Lush, and agree to grant to Lush, the unconditional, perpetual, irrevocable right to use and exploit your name, persona, and likeness in connection with any User-Generated Content, without any obligation or remuneration to you. Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights (including attribution and integrity) that you may have in any User-Generated Content, even if it is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights. You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this Section 5(A)(iii).Exclusive Right to Manage Our Site. Lush may, but will not have any obligation to, review, monitor, display, post, store, maintain, accept, or otherwise make use of, any of your User-Generated Content, and Lush may, in its sole discretion, reject, delete, move, re-format, remove or refuse to post or otherwise make use of User-Generated Content without notice or any liability to you or any third party in connection with our operation of User-Generated Content venues in an appropriate manner. Without limitation, we may do so to address content that comes to our attention that we believe is offensive, obscene, lewd, lascivious, filthy, violent, harassing, threatening, abusive, illegal or otherwise objectionable or inappropriate, or to enforce the rights of third parties or these Terms or any applicable Additional Terms, including, without limitation, the content restrictions set forth below in the Rules (defined in Section 5(B). Such User-Generated Content submitted by you or others need not be maintained on the Site by us for any period of time and you will not have the right, once submitted, to access, archive, maintain, or otherwise use such User-Generated Content on the Site or elsewhere.Representations and Warranties Related to Your User-Generated Content. Each time you submit any User-Generated Content, you represent and warrant that you are at least the age of majority in the jurisdiction in which you reside or are the parent or legal guardian, or have all proper consents from the parent or legal guardian, of any minor who is depicted in or contributed to any User-Generated Content you submit, and that, as to that User-Generated Content: (a) you are the sole author and owner of the intellectual property and other rights to the User-Generated Content, or you have a lawful right to submit the User-Generated Content and grant Lush the rights to it that you are granting by these Terms and any Additional Terms, all without any Lush obligation to obtain consent of any third party and without creating any obligation or liability of Lush; (b) the User-Generated Content is accurate; (c) the User-Generated Content does not and, as to Lush’s permitted uses and exploitation set forth in these Terms, will not infringe any intellectual property or other right of any third party; and (d) the User-Generated Content will not violate these Terms (including the Rules) or any Additional Terms, or cause injury or harm to any person.Enforcement. Lush has no obligation to monitor or enforce your intellectual property rights to your User-Generated Content, but you grant us the right to protect and enforce our rights to your User-Generated Content, including by bringing and controlling actions in your name and on your behalf (at Lush’s cost and expense, to which you hereby consent and irrevocably appoint Lush as your attorney-in-fact, with the power of substitution and delegation, which appointment is coupled with an interest).Community Usage Rules. As a user of the Site, these Community Usage Rules (“Rules”) are here to help you understand the conduct that is expected of members of the Site’s online communities (“Communities”).Nature of Rules. Your participation in the Communities is subject to all of the Terms, including these Rules: If you submit User-Generated Content that Lush reasonably believes violates these Rules, then we may take any legally available action that we deem appropriate, in our sole discretion. However, we are not obligated to take any action not required by law. We may require, at any time, proof of the permissions referred to above in a form acceptable to us. Failure to provide such proof may lead to, among other things, the User-Generated Content in question being removed from the Site.Your User-Generated Content. All of your User-Generated Content either must be original with you or you must have all necessary rights in it from third parties in order to permit you to comply with these Terms and any Additional Terms. Your User-Generated Content should not contain any visible logos, phrases, or trademarks that belong to third parties. Do not use any User-Generated Content that belongs to other people and pass it off as your own; this includes any content that you might have found elsewhere on the Internet. If anyone contributes to your User-Generated Content or has any rights to your User-Generated Content, or if anyone appears or is referred to in the User-Generated Content, then you must also have their permission to submit such User-Generated Content to Lush. (For example, if someone has taken a picture of you and your friend, and you submit that photo to Lush as your User-Generated Content, then you must obtain your friend’s and the photographer’s permission to do so.)Speaking of Photos: No Pictures, Videos, or Images of Anyone Other Than You and Your Friends and Family. If you choose to submit photos to the Site, link to embedded videos, or include other images of real people, then make sure they are of you or of you and someone you know – and only if you have their express permission to submit it.Act Appropriately. All of your Site activities must be venue appropriate, as determined by us. Be respectful of others’ opinions and comments so we can continue to build Communities for everyone to enjoy. If you think your User-Generated Content might offend someone or be embarrassing to someone, then chances are it probably will and it doesn’t belong on the Site. Cursing, harassing, stalking, insulting comments, personal attacks, gossip, and similar actions are prohibited. Your User-Generated Content must not threaten, abuse, or harm others, and it must not include any negative comments that are connected to race, national origin, gender, sexual orientation, or physical handicap. Your User-Generated Content must not be defamatory, slanderous, indecent, obscene, pornographic, or sexually explicit.Do Not Use for Commercial or Political Purposes. Your User-Generated Content must not advertise or promote a product or Site or other commercial activity, or a politician, public servant, or law.Do Not Use for Inappropriate Purposes. Your User-Generated Content must not promote any infringing, illegal, or other similarly inappropriate activity.Be Honest and Do Not Misrepresent Yourself or Your User-Generated Content. Do not impersonate any other person, user, or company, and do not submit User-Generated Content that you believe may be false, fraudulent, deceptive, inaccurate, or misleading, or that misrepresents your identity or affiliation with a person or company.Others Can See. We hope that you will use the Communities to exchange information and content and have venue appropriate discussions with other members. However, please remember that the Communities are public or semi-public and User-Generated Content that you submit on the Site within a Community may be accessible and viewable by other users. Do not submit personally identifying information (e.g., first and last name together, password, phone number, address, credit card number, medical information, e-mail address, or other personally identifiable information or contact information) on Community spaces and take care when disclosing this type of information to others.Don’t Share Other Peoples’ Personal Information. Your User-Generated Content should not reveal another person’s address, phone number, e-mail address, social security number, credit card number, medical information, financial information, or any other information that may be used to track, contact, or impersonate that individual, unless, and in the form and by the method, specifically requested by Lush.Don’t Damage the Site or Anyone’s Computers or Other Devices. Your User-Generated Content must not submit viruses, Trojan horses, spyware, or any other technologies or malicious code that could impact the operation of the Site or any computer or other Device.Your Interactions With Other Users; Disputes. You are solely responsible for your interaction with other users of the Site, whether online or offline. We are not responsible or liable for the conduct or content of any user. We reserve the right, but have no obligation, to monitor or become involved in disputes between you and other users. Exercise common sense and your best judgment in your interactions with others (e.g., when you submit any personal or other information) and in all of your other online activities.Alerting Us of Violations. If you discover any content that violates these Terms, then you may report it to us here. For alleged infringements of intellectual property rights, see Sections 6 and 7, below.
User-Generated Content.General. Lush may now or in the future offer users of the Site the opportunity to create, build, post, upload, display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Site (collectively, “submit”) messages, avatars, text, illustrations, files, images, graphics, photos, comments, responses, sounds, music, videos, information, content, ratings, reviews, data, questions, suggestions, personally identifiable information, or other information or materials and the ideas contained therein (collectively, “User-Generated Content”). Lush may allow you to do this through forums, blogs, message boards, social networking environments, contact us tools, email, and other communications functionality. Subject to the license you grant in these Terms, you retain whatever legally cognizable right, title, and interest that you have in your User-Generated Content and you remain ultimately responsible for it.Non-Confidentiality of Your User-Generated Content. Except as otherwise described in the Site’s posted Privacy Policy or any Additional Terms, you agree that: (a) your User-Generated Content will be treated as non-confidential – regardless of whether you mark them “confidential,” “proprietary,” or the like – and will not be returned; and (b) Lush does not assume any obligation of any kind to you or any third party with respect to your User-Generated Content. Upon Lush’s request, you will furnish us with any documentation necessary to substantiate the rights to such content and to verify your compliance with these Terms or any Additional Terms. You acknowledge that the Internet and mobile communications may be subject to breaches of security and that you are aware that submissions of User-Generated Content may not be secure, and you will consider this before submitting any User-Generated Content and do so at your own risk. In your communications with Lush, please keep in mind that we do not seek any unsolicited ideas or materials for products or Sites, or even suggested improvements to products or services, including, without limitation, ideas, concepts, inventions, or designs for music, websites, apps, books, scripts, screenplays, motion pictures, television shows, theatrical productions, software or otherwise (collectively, “Unsolicited Ideas and Materials”). Any Unsolicited Ideas and Materials you post on or send to us via the Site are deemed User-Generated Content and licensed to us as set forth below. In addition, Lush retains all of the rights held by members of the general public with regard to your Unsolicited Ideas and Materials. Lush’s receipt of your Unsolicited Ideas and Materials is not an admission by Lush of their novelty, priority, or originality, and it does not impair Lush’s right to contest existing or future intellectual property rights relating to your Unsolicited Ideas and Materials.License to Lush of Your User-Generated Content. Except as otherwise described in any applicable Additional Terms (such as a contest official rules), which specifically govern the submission of your User-Generated Content, you grant to Lush the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise use and exploit in any manner whatsoever, all or any portion of your User-Generated Content (and derivative works thereof), for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. Without limitation, the granted rights include the right to: (a) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such User-Generated Content and combine same with other materials, and (b) use any ideas, concepts, know-how, or techniques contained in any User-Generated Content for any purposes whatsoever, including developing, producing, and marketing products and/or Sites. You understand that in exercising such rights metadata, notices and content may be removed or altered, including copyright management information, and you consent thereto and represent and warrant you have all necessary authority to do so. In order to further effect the rights and license that you grant to Lush to your User-Generated Content, you also hereby grant to Lush, and agree to grant to Lush, the unconditional, perpetual, irrevocable right to use and exploit your name, persona, and likeness in connection with any User-Generated Content, without any obligation or remuneration to you. Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights (including attribution and integrity) that you may have in any User-Generated Content, even if it is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights. You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this Section 5(A)(iii).Exclusive Right to Manage Our Site. Lush may, but will not have any obligation to, review, monitor, display, post, store, maintain, accept, or otherwise make use of, any of your User-Generated Content, and Lush may, in its sole discretion, reject, delete, move, re-format, remove or refuse to post or otherwise make use of User-Generated Content without notice or any liability to you or any third party in connection with our operation of User-Generated Content venues in an appropriate manner. Without limitation, we may do so to address content that comes to our attention that we believe is offensive, obscene, lewd, lascivious, filthy, violent, harassing, threatening, abusive, illegal or otherwise objectionable or inappropriate, or to enforce the rights of third parties or these Terms or any applicable Additional Terms, including, without limitation, the content restrictions set forth below in the Rules (defined in Section 5(B). Such User-Generated Content submitted by you or others need not be maintained on the Site by us for any period of time and you will not have the right, once submitted, to access, archive, maintain, or otherwise use such User-Generated Content on the Site or elsewhere.Representations and Warranties Related to Your User-Generated Content. Each time you submit any User-Generated Content, you represent and warrant that you are at least the age of majority in the jurisdiction in which you reside or are the parent or legal guardian, or have all proper consents from the parent or legal guardian, of any minor who is depicted in or contributed to any User-Generated Content you submit, and that, as to that User-Generated Content: (a) you are the sole author and owner of the intellectual property and other rights to the User-Generated Content, or you have a lawful right to submit the User-Generated Content and grant Lush the rights to it that you are granting by these Terms and any Additional Terms, all without any Lush obligation to obtain consent of any third party and without creating any obligation or liability of Lush; (b) the User-Generated Content is accurate; (c) the User-Generated Content does not and, as to Lush’s permitted uses and exploitation set forth in these Terms, will not infringe any intellectual property or other right of any third party; and (d) the User-Generated Content will not violate these Terms (including the Rules) or any Additional Terms, or cause injury or harm to any person.Enforcement. Lush has no obligation to monitor or enforce your intellectual property rights to your User-Generated Content, but you grant us the right to protect and enforce our rights to your User-Generated Content, including by bringing and controlling actions in your name and on your behalf (at Lush’s cost and expense, to which you hereby consent and irrevocably appoint Lush as your attorney-in-fact, with the power of substitution and delegation, which appointment is coupled with an interest).
General. Lush may now or in the future offer users of the Site the opportunity to create, build, post, upload, display, publish, distribute, transmit, broadcast, or otherwise make available on or submit through the Site (collectively, “submit”) messages, avatars, text, illustrations, files, images, graphics, photos, comments, responses, sounds, music, videos, information, content, ratings, reviews, data, questions, suggestions, personally identifiable information, or other information or materials and the ideas contained therein (collectively, “User-Generated Content”). Lush may allow you to do this through forums, blogs, message boards, social networking environments, contact us tools, email, and other communications functionality. Subject to the license you grant in these Terms, you retain whatever legally cognizable right, title, and interest that you have in your User-Generated Content and you remain ultimately responsible for it.
Non-Confidentiality of Your User-Generated Content. Except as otherwise described in the Site’s posted Privacy Policy or any Additional Terms, you agree that: (a) your User-Generated Content will be treated as non-confidential – regardless of whether you mark them “confidential,” “proprietary,” or the like – and will not be returned; and (b) Lush does not assume any obligation of any kind to you or any third party with respect to your User-Generated Content. Upon Lush’s request, you will furnish us with any documentation necessary to substantiate the rights to such content and to verify your compliance with these Terms or any Additional Terms. You acknowledge that the Internet and mobile communications may be subject to breaches of security and that you are aware that submissions of User-Generated Content may not be secure, and you will consider this before submitting any User-Generated Content and do so at your own risk. In your communications with Lush, please keep in mind that we do not seek any unsolicited ideas or materials for products or Sites, or even suggested improvements to products or services, including, without limitation, ideas, concepts, inventions, or designs for music, websites, apps, books, scripts, screenplays, motion pictures, television shows, theatrical productions, software or otherwise (collectively, “Unsolicited Ideas and Materials”). Any Unsolicited Ideas and Materials you post on or send to us via the Site are deemed User-Generated Content and licensed to us as set forth below. In addition, Lush retains all of the rights held by members of the general public with regard to your Unsolicited Ideas and Materials. Lush’s receipt of your Unsolicited Ideas and Materials is not an admission by Lush of their novelty, priority, or originality, and it does not impair Lush’s right to contest existing or future intellectual property rights relating to your Unsolicited Ideas and Materials.
License to Lush of Your User-Generated Content. Except as otherwise described in any applicable Additional Terms (such as a contest official rules), which specifically govern the submission of your User-Generated Content, you grant to Lush the non-exclusive, unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, and cost-free right and license to use, copy, record, distribute, reproduce, disclose, sell, re-sell, sublicense (through multiple levels), display, publicly perform, transmit, publish, broadcast, translate, make derivative works of, and otherwise use and exploit in any manner whatsoever, all or any portion of your User-Generated Content (and derivative works thereof), for any purpose whatsoever in all formats, on or through any means or medium now known or hereafter developed, and with any technology or devices now known or hereafter developed, and to advertise, market, and promote the same. Without limitation, the granted rights include the right to: (a) configure, host, index, cache, archive, store, digitize, compress, optimize, modify, reformat, edit, adapt, publish in searchable format, and remove such User-Generated Content and combine same with other materials, and (b) use any ideas, concepts, know-how, or techniques contained in any User-Generated Content for any purposes whatsoever, including developing, producing, and marketing products and/or Sites. You understand that in exercising such rights metadata, notices and content may be removed or altered, including copyright management information, and you consent thereto and represent and warrant you have all necessary authority to do so. In order to further effect the rights and license that you grant to Lush to your User-Generated Content, you also hereby grant to Lush, and agree to grant to Lush, the unconditional, perpetual, irrevocable right to use and exploit your name, persona, and likeness in connection with any User-Generated Content, without any obligation or remuneration to you. Except as prohibited by law, you hereby waive, and you agree to waive, any moral rights (including attribution and integrity) that you may have in any User-Generated Content, even if it is altered or changed in a manner not agreeable to you. To the extent not waivable, you irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights. You understand that you will not receive any fees, sums, consideration, or remuneration for any of the rights granted in this Section 5(A)(iii).
Exclusive Right to Manage Our Site. Lush may, but will not have any obligation to, review, monitor, display, post, store, maintain, accept, or otherwise make use of, any of your User-Generated Content, and Lush may, in its sole discretion, reject, delete, move, re-format, remove or refuse to post or otherwise make use of User-Generated Content without notice or any liability to you or any third party in connection with our operation of User-Generated Content venues in an appropriate manner. Without limitation, we may do so to address content that comes to our attention that we believe is offensive, obscene, lewd, lascivious, filthy, violent, harassing, threatening, abusive, illegal or otherwise objectionable or inappropriate, or to enforce the rights of third parties or these Terms or any applicable Additional Terms, including, without limitation, the content restrictions set forth below in the Rules (defined in Section 5(B). Such User-Generated Content submitted by you or others need not be maintained on the Site by us for any period of time and you will not have the right, once submitted, to access, archive, maintain, or otherwise use such User-Generated Content on the Site or elsewhere.
Representations and Warranties Related to Your User-Generated Content. Each time you submit any User-Generated Content, you represent and warrant that you are at least the age of majority in the jurisdiction in which you reside or are the parent or legal guardian, or have all proper consents from the parent or legal guardian, of any minor who is depicted in or contributed to any User-Generated Content you submit, and that, as to that User-Generated Content: (a) you are the sole author and owner of the intellectual property and other rights to the User-Generated Content, or you have a lawful right to submit the User-Generated Content and grant Lush the rights to it that you are granting by these Terms and any Additional Terms, all without any Lush obligation to obtain consent of any third party and without creating any obligation or liability of Lush; (b) the User-Generated Content is accurate; (c) the User-Generated Content does not and, as to Lush’s permitted uses and exploitation set forth in these Terms, will not infringe any intellectual property or other right of any third party; and (d) the User-Generated Content will not violate these Terms (including the Rules) or any Additional Terms, or cause injury or harm to any person.
Enforcement. Lush has no obligation to monitor or enforce your intellectual property rights to your User-Generated Content, but you grant us the right to protect and enforce our rights to your User-Generated Content, including by bringing and controlling actions in your name and on your behalf (at Lush’s cost and expense, to which you hereby consent and irrevocably appoint Lush as your attorney-in-fact, with the power of substitution and delegation, which appointment is coupled with an interest).
Community Usage Rules. As a user of the Site, these Community Usage Rules (“Rules”) are here to help you understand the conduct that is expected of members of the Site’s online communities (“Communities”).Nature of Rules. Your participation in the Communities is subject to all of the Terms, including these Rules: If you submit User-Generated Content that Lush reasonably believes violates these Rules, then we may take any legally available action that we deem appropriate, in our sole discretion. However, we are not obligated to take any action not required by law. We may require, at any time, proof of the permissions referred to above in a form acceptable to us. Failure to provide such proof may lead to, among other things, the User-Generated Content in question being removed from the Site.Your User-Generated Content. All of your User-Generated Content either must be original with you or you must have all necessary rights in it from third parties in order to permit you to comply with these Terms and any Additional Terms. Your User-Generated Content should not contain any visible logos, phrases, or trademarks that belong to third parties. Do not use any User-Generated Content that belongs to other people and pass it off as your own; this includes any content that you might have found elsewhere on the Internet. If anyone contributes to your User-Generated Content or has any rights to your User-Generated Content, or if anyone appears or is referred to in the User-Generated Content, then you must also have their permission to submit such User-Generated Content to Lush. (For example, if someone has taken a picture of you and your friend, and you submit that photo to Lush as your User-Generated Content, then you must obtain your friend’s and the photographer’s permission to do so.)Speaking of Photos: No Pictures, Videos, or Images of Anyone Other Than You and Your Friends and Family. If you choose to submit photos to the Site, link to embedded videos, or include other images of real people, then make sure they are of you or of you and someone you know – and only if you have their express permission to submit it.Act Appropriately. All of your Site activities must be venue appropriate, as determined by us. Be respectful of others’ opinions and comments so we can continue to build Communities for everyone to enjoy. If you think your User-Generated Content might offend someone or be embarrassing to someone, then chances are it probably will and it doesn’t belong on the Site. Cursing, harassing, stalking, insulting comments, personal attacks, gossip, and similar actions are prohibited. Your User-Generated Content must not threaten, abuse, or harm others, and it must not include any negative comments that are connected to race, national origin, gender, sexual orientation, or physical handicap. Your User-Generated Content must not be defamatory, slanderous, indecent, obscene, pornographic, or sexually explicit.Do Not Use for Commercial or Political Purposes. Your User-Generated Content must not advertise or promote a product or Site or other commercial activity, or a politician, public servant, or law.Do Not Use for Inappropriate Purposes. Your User-Generated Content must not promote any infringing, illegal, or other similarly inappropriate activity.Be Honest and Do Not Misrepresent Yourself or Your User-Generated Content. Do not impersonate any other person, user, or company, and do not submit User-Generated Content that you believe may be false, fraudulent, deceptive, inaccurate, or misleading, or that misrepresents your identity or affiliation with a person or company.Others Can See. We hope that you will use the Communities to exchange information and content and have venue appropriate discussions with other members. However, please remember that the Communities are public or semi-public and User-Generated Content that you submit on the Site within a Community may be accessible and viewable by other users. Do not submit personally identifying information (e.g., first and last name together, password, phone number, address, credit card number, medical information, e-mail address, or other personally identifiable information or contact information) on Community spaces and take care when disclosing this type of information to others.Don’t Share Other Peoples’ Personal Information. Your User-Generated Content should not reveal another person’s address, phone number, e-mail address, social security number, credit card number, medical information, financial information, or any other information that may be used to track, contact, or impersonate that individual, unless, and in the form and by the method, specifically requested by Lush.Don’t Damage the Site or Anyone’s Computers or Other Devices. Your User-Generated Content must not submit viruses, Trojan horses, spyware, or any other technologies or malicious code that could impact the operation of the Site or any computer or other Device.Your Interactions With Other Users; Disputes. You are solely responsible for your interaction with other users of the Site, whether online or offline. We are not responsible or liable for the conduct or content of any user. We reserve the right, but have no obligation, to monitor or become involved in disputes between you and other users. Exercise common sense and your best judgment in your interactions with others (e.g., when you submit any personal or other information) and in all of your other online activities.
Nature of Rules. Your participation in the Communities is subject to all of the Terms, including these Rules: If you submit User-Generated Content that Lush reasonably believes violates these Rules, then we may take any legally available action that we deem appropriate, in our sole discretion. However, we are not obligated to take any action not required by law. We may require, at any time, proof of the permissions referred to above in a form acceptable to us. Failure to provide such proof may lead to, among other things, the User-Generated Content in question being removed from the Site.Your User-Generated Content. All of your User-Generated Content either must be original with you or you must have all necessary rights in it from third parties in order to permit you to comply with these Terms and any Additional Terms. Your User-Generated Content should not contain any visible logos, phrases, or trademarks that belong to third parties. Do not use any User-Generated Content that belongs to other people and pass it off as your own; this includes any content that you might have found elsewhere on the Internet. If anyone contributes to your User-Generated Content or has any rights to your User-Generated Content, or if anyone appears or is referred to in the User-Generated Content, then you must also have their permission to submit such User-Generated Content to Lush. (For example, if someone has taken a picture of you and your friend, and you submit that photo to Lush as your User-Generated Content, then you must obtain your friend’s and the photographer’s permission to do so.)Speaking of Photos: No Pictures, Videos, or Images of Anyone Other Than You and Your Friends and Family. If you choose to submit photos to the Site, link to embedded videos, or include other images of real people, then make sure they are of you or of you and someone you know – and only if you have their express permission to submit it.Act Appropriately. All of your Site activities must be venue appropriate, as determined by us. Be respectful of others’ opinions and comments so we can continue to build Communities for everyone to enjoy. If you think your User-Generated Content might offend someone or be embarrassing to someone, then chances are it probably will and it doesn’t belong on the Site. Cursing, harassing, stalking, insulting comments, personal attacks, gossip, and similar actions are prohibited. Your User-Generated Content must not threaten, abuse, or harm others, and it must not include any negative comments that are connected to race, national origin, gender, sexual orientation, or physical handicap. Your User-Generated Content must not be defamatory, slanderous, indecent, obscene, pornographic, or sexually explicit.Do Not Use for Commercial or Political Purposes. Your User-Generated Content must not advertise or promote a product or Site or other commercial activity, or a politician, public servant, or law.Do Not Use for Inappropriate Purposes. Your User-Generated Content must not promote any infringing, illegal, or other similarly inappropriate activity.Be Honest and Do Not Misrepresent Yourself or Your User-Generated Content. Do not impersonate any other person, user, or company, and do not submit User-Generated Content that you believe may be false, fraudulent, deceptive, inaccurate, or misleading, or that misrepresents your identity or affiliation with a person or company.Others Can See. We hope that you will use the Communities to exchange information and content and have venue appropriate discussions with other members. However, please remember that the Communities are public or semi-public and User-Generated Content that you submit on the Site within a Community may be accessible and viewable by other users. Do not submit personally identifying information (e.g., first and last name together, password, phone number, address, credit card number, medical information, e-mail address, or other personally identifiable information or contact information) on Community spaces and take care when disclosing this type of information to others.Don’t Share Other Peoples’ Personal Information. Your User-Generated Content should not reveal another person’s address, phone number, e-mail address, social security number, credit card number, medical information, financial information, or any other information that may be used to track, contact, or impersonate that individual, unless, and in the form and by the method, specifically requested by Lush.Don’t Damage the Site or Anyone’s Computers or Other Devices. Your User-Generated Content must not submit viruses, Trojan horses, spyware, or any other technologies or malicious code that could impact the operation of the Site or any computer or other Device.
Your User-Generated Content. All of your User-Generated Content either must be original with you or you must have all necessary rights in it from third parties in order to permit you to comply with these Terms and any Additional Terms. Your User-Generated Content should not contain any visible logos, phrases, or trademarks that belong to third parties. Do not use any User-Generated Content that belongs to other people and pass it off as your own; this includes any content that you might have found elsewhere on the Internet. If anyone contributes to your User-Generated Content or has any rights to your User-Generated Content, or if anyone appears or is referred to in the User-Generated Content, then you must also have their permission to submit such User-Generated Content to Lush. (For example, if someone has taken a picture of you and your friend, and you submit that photo to Lush as your User-Generated Content, then you must obtain your friend’s and the photographer’s permission to do so.)
Speaking of Photos: No Pictures, Videos, or Images of Anyone Other Than You and Your Friends and Family. If you choose to submit photos to the Site, link to embedded videos, or include other images of real people, then make sure they are of you or of you and someone you know – and only if you have their express permission to submit it.
Act Appropriately. All of your Site activities must be venue appropriate, as determined by us. Be respectful of others’ opinions and comments so we can continue to build Communities for everyone to enjoy. If you think your User-Generated Content might offend someone or be embarrassing to someone, then chances are it probably will and it doesn’t belong on the Site. Cursing, harassing, stalking, insulting comments, personal attacks, gossip, and similar actions are prohibited. Your User-Generated Content must not threaten, abuse, or harm others, and it must not include any negative comments that are connected to race, national origin, gender, sexual orientation, or physical handicap. Your User-Generated Content must not be defamatory, slanderous, indecent, obscene, pornographic, or sexually explicit.
Do Not Use for Commercial or Political Purposes. Your User-Generated Content must not advertise or promote a product or Site or other commercial activity, or a politician, public servant, or law.
Do Not Use for Inappropriate Purposes. Your User-Generated Content must not promote any infringing, illegal, or other similarly inappropriate activity.
Be Honest and Do Not Misrepresent Yourself or Your User-Generated Content. Do not impersonate any other person, user, or company, and do not submit User-Generated Content that you believe may be false, fraudulent, deceptive, inaccurate, or misleading, or that misrepresents your identity or affiliation with a person or company.
Others Can See. We hope that you will use the Communities to exchange information and content and have venue appropriate discussions with other members. However, please remember that the Communities are public or semi-public and User-Generated Content that you submit on the Site within a Community may be accessible and viewable by other users. Do not submit personally identifying information (e.g., first and last name together, password, phone number, address, credit card number, medical information, e-mail address, or other personally identifiable information or contact information) on Community spaces and take care when disclosing this type of information to others.
Don’t Share Other Peoples’ Personal Information. Your User-Generated Content should not reveal another person’s address, phone number, e-mail address, social security number, credit card number, medical information, financial information, or any other information that may be used to track, contact, or impersonate that individual, unless, and in the form and by the method, specifically requested by Lush.
Don’t Damage the Site or Anyone’s Computers or Other Devices. Your User-Generated Content must not submit viruses, Trojan horses, spyware, or any other technologies or malicious code that could impact the operation of the Site or any computer or other Device.
Your Interactions With Other Users; Disputes. You are solely responsible for your interaction with other users of the Site, whether online or offline. We are not responsible or liable for the conduct or content of any user. We reserve the right, but have no obligation, to monitor or become involved in disputes between you and other users. Exercise common sense and your best judgment in your interactions with others (e.g., when you submit any personal or other information) and in all of your other online activities.
Alerting Us of Violations. If you discover any content that violates these Terms, then you may report it to us here. For alleged infringements of intellectual property rights, see Sections 6 and 7, below.
Procedure For Alleging Copyright InfringementDMCA Notice. Lush will respond appropriately to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (“DMCA”), as set forth below. If you own a copyright in a work (or represent such a copyright owner) and believe that your (or such owner’s) copyright in that work has been infringed by an improper posting or distribution of it via the Site, then you may send us a written notice that includes all of the following:Lush will only respond to DMCA Notices that it receives by mail, email or facsimile at the addresses below:By Mail: Lush Fresh Handmade Cosmetics, 8680 Cambie Street, Vancouver BC V6M 6P9 (Attn: Legal Dept.)By email: [email protected]By Facsimile: 604 301 2749It is often difficult to determine if your copyright has been infringed. Lush may elect to not respond to DMCA Notices that do not substantially comply with all of the foregoing requirements, and Lush may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA.Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.We may send the information that you provide in your notice to the person who provided the allegedly infringing work. That person may elect to send us a DMCA Counter-Notification.Without limiting Lush’s other rights, Lush may, in appropriate circumstances, terminate a repeat infringer’s access to the Site and any other website owned or operated by Lush. See Section 3, above.a legend or subject line that says: “DMCA Copyright Infringement Notice”;a description of the copyrighted work that you claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;a description of where the material that you claim is infringing or is the subject of infringing activity is located that is reasonably sufficient to permit us to locate the material (please include the URL of the Site on which the material appears);your full name, address, telephone number and email address;a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, then your statement must indicate that you are authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed); andyour electronic or physical signature.Counter-Notification. If access on the Site to a work that you submitted to Lush is disabled or the work is removed as a result of a DMCA Notice, and if you believe that the disabled access or removal is the result of mistake or misidentification, then you may send us a DMCA Counter-Notification to the addresses above. Your DMCA Counter-Notification should contain the following information:Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.If we receive a DMCA Counter-Notification, then we may replace the material that we removed (or stop disabling access to it) in not less than ten (10) and not more than fourteen (14) business days following receipt of the DMCA Counter-Notification. However, we will not do this if we first receive notice at the addresses above that the party who sent us the DMCA Copyright Infringement Notice has filed a lawsuit asking a court for an order restraining the person who provided the material from engaging in infringing activity relating to the material on the Site. You should also be aware that we may forward the Counter-Notification to the party who sent us the DMCA Copyright Infringement Notice.a legend or subject line that says: “DMCA Counter-Notification”;a description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled (please include the URL of the Site from which the material was removed or access to it disabled);a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;your full name, address, telephone number, e-mail address, and the username of your account;a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if the address is located outside the U.S.A., to the jurisdiction of the United States District Court for the Central District of California), and that you will accept Site of process from the person who provided DMCA notification to us or an agent of such person; andyour electronic or physical signature.
DMCA Notice. Lush will respond appropriately to notices of alleged copyright infringement that comply with the U.S. Digital Millennium Copyright Act (“DMCA”), as set forth below. If you own a copyright in a work (or represent such a copyright owner) and believe that your (or such owner’s) copyright in that work has been infringed by an improper posting or distribution of it via the Site, then you may send us a written notice that includes all of the following:Lush will only respond to DMCA Notices that it receives by mail, email or facsimile at the addresses below:By Mail: Lush Fresh Handmade Cosmetics, 8680 Cambie Street, Vancouver BC V6M 6P9 (Attn: Legal Dept.)By email: [email protected]By Facsimile: 604 301 2749It is often difficult to determine if your copyright has been infringed. Lush may elect to not respond to DMCA Notices that do not substantially comply with all of the foregoing requirements, and Lush may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA.Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.We may send the information that you provide in your notice to the person who provided the allegedly infringing work. That person may elect to send us a DMCA Counter-Notification.Without limiting Lush’s other rights, Lush may, in appropriate circumstances, terminate a repeat infringer’s access to the Site and any other website owned or operated by Lush. See Section 3, above.a legend or subject line that says: “DMCA Copyright Infringement Notice”;a description of the copyrighted work that you claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;a description of where the material that you claim is infringing or is the subject of infringing activity is located that is reasonably sufficient to permit us to locate the material (please include the URL of the Site on which the material appears);your full name, address, telephone number and email address;a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, then your statement must indicate that you are authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed); andyour electronic or physical signature.
a legend or subject line that says: “DMCA Copyright Infringement Notice”;
a description of the copyrighted work that you claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works;
a description of where the material that you claim is infringing or is the subject of infringing activity is located that is reasonably sufficient to permit us to locate the material (please include the URL of the Site on which the material appears);
your full name, address, telephone number and email address;
a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, then your statement must indicate that you are authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed); and
your electronic or physical signature.
Counter-Notification. If access on the Site to a work that you submitted to Lush is disabled or the work is removed as a result of a DMCA Notice, and if you believe that the disabled access or removal is the result of mistake or misidentification, then you may send us a DMCA Counter-Notification to the addresses above. Your DMCA Counter-Notification should contain the following information:Please note that the DMCA provides that any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.If we receive a DMCA Counter-Notification, then we may replace the material that we removed (or stop disabling access to it) in not less than ten (10) and not more than fourteen (14) business days following receipt of the DMCA Counter-Notification. However, we will not do this if we first receive notice at the addresses above that the party who sent us the DMCA Copyright Infringement Notice has filed a lawsuit asking a court for an order restraining the person who provided the material from engaging in infringing activity relating to the material on the Site. You should also be aware that we may forward the Counter-Notification to the party who sent us the DMCA Copyright Infringement Notice.a legend or subject line that says: “DMCA Counter-Notification”;a description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled (please include the URL of the Site from which the material was removed or access to it disabled);a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;your full name, address, telephone number, e-mail address, and the username of your account;a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if the address is located outside the U.S.A., to the jurisdiction of the United States District Court for the Central District of California), and that you will accept Site of process from the person who provided DMCA notification to us or an agent of such person; andyour electronic or physical signature.
a legend or subject line that says: “DMCA Counter-Notification”;
a description of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled (please include the URL of the Site from which the material was removed or access to it disabled);
a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
your full name, address, telephone number, e-mail address, and the username of your account;
a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if the address is located outside the U.S.A., to the jurisdiction of the United States District Court for the Central District of California), and that you will accept Site of process from the person who provided DMCA notification to us or an agent of such person; and
your electronic or physical signature.
Procedure For Alleging Infringement of Other Intellectual Property If you own intellectual property other than copyrights and believe that your intellectual property has been infringed by an improper posting or distribution of it via the Site, then you may send us a written notice to the addresses set forth above that includes all of the following:We will act on such notices in our sole discretion. Any user of the Site that fails to respond satisfactorily to Lush with regard to any such notice is subject to suspension or termination. We may send the information that you provide in your notice to the person who provided the allegedly infringing material.a legend or subject line that says: “Intellectual Property Infringement Notice”;a description of the intellectual property that you claim has been infringed;a description of where the material that you claim is infringing or is the subject of infringing activity is located that is reasonably sufficient to permit us to locate the material (please include the URL of the Site on which the material appears);your full name, address, telephone number and email address;a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the owner of the intellectual property, its agent, or the law;a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the owner of the intellectual property at issue (or, if you are not the owner, then your statement must indicate that you are authorized to act on the behalf of the owner of the intellectual property that is allegedly infringed); andyour electronic or physical signature.
a legend or subject line that says: “Intellectual Property Infringement Notice”;
a description of the intellectual property that you claim has been infringed;
a description of where the material that you claim is infringing or is the subject of infringing activity is located that is reasonably sufficient to permit us to locate the material (please include the URL of the Site on which the material appears);
your full name, address, telephone number and email address;
a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the owner of the intellectual property, its agent, or the law;
a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the owner of the intellectual property at issue (or, if you are not the owner, then your statement must indicate that you are authorized to act on the behalf of the owner of the intellectual property that is allegedly infringed); and
your electronic or physical signature.
Notices, Questions and Customer ServiceYou agree that: (i) we may give you notices of new, revised or changed terms and other important matters by prominently posting notice on the home page of the Site, or in another reasonable manner; and (ii) we may contact you by mail or email sent to the address provided by you. You agree to promptly notify us if you change your email or mailing address by updating your account information.If you have a question regarding using the Site, you may contact us here. You acknowledge that the provision of customer support is at Lush’s sole discretion and that we have no obligation to provide you with customer support of any kind.
Links by You to the SiteWe grant you a limited, non-exclusive, revocable, non-assignable, personal, and non-transferable license to create hyperlinks to the Site, so long as: (a) the links only incorporate text, and do not use any Trademarks; (b) the links and the content on your website do not suggest any affiliation with Lush or cause any other confusion; and (c) the links and the content on your website do not portray Lush or its products or services in a false, misleading, derogatory, or otherwise offensive matter, and do not contain content that is unlawful, offensive, obscene, lewd, lascivious, filthy, violent, threatening, harassing, or abusive, or that violate any right of any third party or are otherwise objectionable to Lush. Lush reserves the right to suspend or prohibit linking to the Site for any reason, in its sole discretion, without advance notice or any liability of any kind to you or any third party.
Linked-To Websites; Advertisements; Dealings with Third PartiesLinked Sites; Advertisements. The Site may contain links, as part of third-party ads on the Site or otherwise, to or from third-party websites (“Linked Sites”), including websites operated by advertisers, licensors, licensees, and certain other third parties who may have business relationships with Lush. Lush may have no control over the content, operations, policies, terms, or other elements of Linked Sites, and Lush does not assume any obligation to review any Linked Sites. Lush does not endorse, approve, or sponsor any Linked Sites, or any third-party content, advertising, information, materials, products, services, or other items. Furthermore, Lush is not responsible for the quality or delivery of the products or services offered, accessed, obtained by or advertised at such sites. Finally, Lush will under no circumstances be liable for any direct, indirect, incidental or special loss or other damage, whether arising from negligence, breach of contract, defamation, infringement of copyright or other intellectual property rights, caused by the exhibition, distribution or exploitation of any information or content contained within these third-party Linked Sites. Any activities you engage in connection with any of the same are subject to the privacy and other policies, terms and conditions of use and/or sale, and rules issued by the operator of the Linked Sites. Lush disclaims all liability in connection therewith.Dealings with Third Parties. Any interactions, correspondence, transactions, and other dealings that you have with any third parties found on or through the Site (including on or via Linked Sites or advertisements) are solely between you and the third party (including issues related to the content of third-party advertisements, payments, delivery of goods, warranties (including product warranties), privacy and data security, and the like). Lush disclaims all liability in connection therewith.
Linked Sites; Advertisements. The Site may contain links, as part of third-party ads on the Site or otherwise, to or from third-party websites (“Linked Sites”), including websites operated by advertisers, licensors, licensees, and certain other third parties who may have business relationships with Lush. Lush may have no control over the content, operations, policies, terms, or other elements of Linked Sites, and Lush does not assume any obligation to review any Linked Sites. Lush does not endorse, approve, or sponsor any Linked Sites, or any third-party content, advertising, information, materials, products, services, or other items. Furthermore, Lush is not responsible for the quality or delivery of the products or services offered, accessed, obtained by or advertised at such sites. Finally, Lush will under no circumstances be liable for any direct, indirect, incidental or special loss or other damage, whether arising from negligence, breach of contract, defamation, infringement of copyright or other intellectual property rights, caused by the exhibition, distribution or exploitation of any information or content contained within these third-party Linked Sites. Any activities you engage in connection with any of the same are subject to the privacy and other policies, terms and conditions of use and/or sale, and rules issued by the operator of the Linked Sites. Lush disclaims all liability in connection therewith.
Dealings with Third Parties. Any interactions, correspondence, transactions, and other dealings that you have with any third parties found on or through the Site (including on or via Linked Sites or advertisements) are solely between you and the third party (including issues related to the content of third-party advertisements, payments, delivery of goods, warranties (including product warranties), privacy and data security, and the like). Lush disclaims all liability in connection therewith.
WirelessWireless Features. The Site may offer certain features and services that are available to you via your wireless Device. These features and services may include the ability to access the Site’s features and upload content to the Site, receive messages from the Site, and download applications to your wireless Device (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by your carrier to participate in Wireless Features. Fees and charges may appear on your wireless bill or be deducted from your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with your carrier or wireless Device. You should check with your carrier to find out what plans are available and how much they cost. Contact your carrier with questions regarding these issues.Terms of Wireless Features. You agree that as to the Wireless Features for which you are registered for, we may send communications to your wireless Device regarding us or other parties. Further, we may collect information related to your use of the Wireless Features. If you have registered via the Site for Wireless Features, then you agree to notify Lush of any changes to your wireless contact information (including phone number) and update your accounts on the Site to reflect the changes.
Wireless Features. The Site may offer certain features and services that are available to you via your wireless Device. These features and services may include the ability to access the Site’s features and upload content to the Site, receive messages from the Site, and download applications to your wireless Device (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by your carrier to participate in Wireless Features. Fees and charges may appear on your wireless bill or be deducted from your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with your carrier or wireless Device. You should check with your carrier to find out what plans are available and how much they cost. Contact your carrier with questions regarding these issues.
Terms of Wireless Features. You agree that as to the Wireless Features for which you are registered for, we may send communications to your wireless Device regarding us or other parties. Further, we may collect information related to your use of the Wireless Features. If you have registered via the Site for Wireless Features, then you agree to notify Lush of any changes to your wireless contact information (including phone number) and update your accounts on the Site to reflect the changes.
Dispute Resolution Certain portions of this Section 12 are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and Lush agree that we intend that this Section 12 satisfies the “writing” requirement of the Federal Arbitration Act. This Section 12 can only be amended by mutual agreement.First – Try to Resolve Disputes and Excluded Disputes. If any controversy, allegation, or claim arises out of or relates to the Site, the Content, your User-Generated Content, these Terms, or any Additional Terms, whether heretofore or hereafter arising (collectively, “Dispute”), or to any of Lush’s actual or alleged intellectual property rights (an “Excluded Dispute”, which includes those actions set forth in Section 12(D), then you and we agree to send a written notice to the other providing a reasonable description of the Dispute or Excluded Dispute, along with a proposed resolution of it. Our notice to you will be sent to you based on the most recent contact information that you provide us. But if no such contact information exists or if such information is not current, then we have no obligation under this Section 12(A). Your notice to us must be sent to: Lush Fresh Handmade Cosmetics, 8680 Cambie Street, Vancouver BC V6M 6P9 (Attn: Legal Department). For a period of sixty (60) days from the date of receipt of notice from the other party, Lush and you will engage in a dialogue in order to attempt to resolve the Dispute or Excluded Dispute, though nothing will require either you or Lush to resolve the Dispute or Excluded Dispute on terms with respect to which you and Lush, in each of our sole discretion, are not comfortable.Binding Arbitration. If we cannot resolve a Dispute as set forth in Section 12(A) (or agree to arbitration in writing with respect to an Excluded Dispute) within sixty (60) days of receipt of the notice, then ANY AND ALL DISPUTES ARISING BETWEEN YOU AND LUSH MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION. THIS INCLUDES ANY AND ALL DISPUTES BASED ON ANY PRODUCT, SERVICE OR ADVERTISING CONNECTED TO THE PROVISION OR USE OF THE SITE (WHETHER BASED IN CONTRACT, STATUTE, REGULATION, ORDINANCE, TORT - INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, FRAUD, ANY OTHER INTENTIONAL TORT OR COMMON LAW, CONSTITUTIONAL PROVISION, RESPONDEAT SUPERIOR, AGENCY OR ANY OTHER LEGAL OR EQUITABLE THEORY - AND WHETHER ARISING BEFORE OR AFTER THE EFFECTIVE DATE OF THESE TERMS. The Federal Arbitration Act (“FAA”) shall govern the arbitrability of all disputes between Lush and you regarding these Terms (and any Additional Terms) and the Site, including the No Class Action Matters section below. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY. Lush and you agree, however, that the State of California or federal law shall apply to and govern, as appropriate, any and all claims or causes of action, remedies, and damages arising between you and Lush regarding these Terms and the Site, whether arising or stated in contract, statute, common law, or any other legal theory, without regard to the State of California’s choice of law principles.A Dispute will be resolved solely by binding arbitration in accordance with the then-current Commercial Arbitration Rules (“Rules”) of the American Arbitration Association (“AAA”), except as modified herein, and in accordance with the AAA’s Supplementary Procedures for Consumer Related Disputes. The arbitration will be administered by the AAA. If an in-person arbitration hearing is required, then it will be conducted in the “metropolitan statistical area” (as defined by the U.S. Census Bureau) where you are a resident at the time the Dispute is submitted to arbitration. You and we will pay the administrative and arbitrator’s fees and other costs in accordance with the applicable arbitration rules; but if applicable arbitration rules or laws require Lush to pay a greater portion or all of such fees and costs in order for this Section 12 to be enforceable, then Lush will have the right to elect to pay the fees and costs and proceed to arbitration. The arbitrator will apply and be bound by these Terms and any Additional Terms, and will determine any Dispute according to applicable law and facts based upon the record and no other basis, and will issue a reasoned award only in favor of the individual party seeking relief and only to the extent to provide relief warranted by that party’s individual claim. Issues relating to the enforceability of the arbitration and class action waiver provisions contained herein are for the court to decide. This arbitration provision shall survive termination of these Terms or the Site. You can obtain AAA procedures, rules, and fee information as follows: 800.778.7879 and http://www.adr.org.Limited Time to File Claims. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR WE WANT TO ASSERT A DISPUTE (BUT NOT A EXCLUDED DISPUTE) AGAINST THE OTHER, THEN YOU OR WE MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE AS SET FORTH IN SECTION 12(A)) WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES -- OR IT WILL BE FOREVER BARRED. Commencing means, as applicable (a) by delivery of written notice as set forth above in Section 12(A); (b) filing for arbitration with the AAA as set forth in Section 12(B); or (c) filing an action in state or Federal court. The parties expressly waive any contrary statute of limitations or time bars, both legal and equitable, to the Disputes.Injunctive Relief. The foregoing provisions of this Section 12 will not apply to any legal action taken by Lush to seek an injunction or other equitable relief in connection with, any loss, cost, or damage (or any potential loss, cost, or damage) relating to the Site, any Content, your User-Generated Content and/or Lush’s intellectual property rights (including such Lush may claim that may be in dispute), Lush’s operations, and/or Lush’s products or services.No Class Action Matters. YOU AND LUSH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN ASSOCIATION. Disputes will be arbitrated only on an individual basis and will not be joined or consolidated with any other arbitrations or other proceedings that involve any claim or controversy of any other party. There shall be no right or authority for any Dispute to be arbitrated on a class action basis or on any basis involving Disputes brought in a purported representative capacity on behalf of the general public, or other persons or entities similarly situated. But if, for any reason, any court with competent jurisdiction holds that this restriction is unconscionable or unenforceable, then our agreement in Section 12(B) to arbitrate will not apply and the Dispute must be brought exclusively in court pursuant to Section 12(F). Notwithstanding any other provision of this Section 12, any and all issues relating to the scope, interpretation and enforceability of the class action waiver provisions contained herein (described in this “No Class Action Matters” section), are to be decided only by a court of competent jurisdiction, and not by the arbitrator. The arbitrator does not have the power to vary these class action waiver provisions.Federal and State Courts in Los Angeles County, California. Except where arbitration is required above, small claims actions, or with respect to the enforcement of any arbitration decision or award, any action or proceeding relating to any Dispute or Excluded Dispute arising hereunder may only be instituted in state or Federal court in Los Angeles County, California. Accordingly, you and Lush consent to the exclusive personal jurisdiction and venue of such courts for such matters.Small Claims Matters Are Excluded from Arbitration Requirement. Notwithstanding the foregoing, either of us may bring qualifying claim of Disputes (but not Excluded Disputes) in small claims court of competent jurisdiction.
First – Try to Resolve Disputes and Excluded Disputes. If any controversy, allegation, or claim arises out of or relates to the Site, the Content, your User-Generated Content, these Terms, or any Additional Terms, whether heretofore or hereafter arising (collectively, “Dispute”), or to any of Lush’s actual or alleged intellectual property rights (an “Excluded Dispute”, which includes those actions set forth in Section 12(D), then you and we agree to send a written notice to the other providing a reasonable description of the Dispute or Excluded Dispute, along with a proposed resolution of it. Our notice to you will be sent to you based on the most recent contact information that you provide us. But if no such contact information exists or if such information is not current, then we have no obligation under this Section 12(A). Your notice to us must be sent to: Lush Fresh Handmade Cosmetics, 8680 Cambie Street, Vancouver BC V6M 6P9 (Attn: Legal Department). For a period of sixty (60) days from the date of receipt of notice from the other party, Lush and you will engage in a dialogue in order to attempt to resolve the Dispute or Excluded Dispute, though nothing will require either you or Lush to resolve the Dispute or Excluded Dispute on terms with respect to which you and Lush, in each of our sole discretion, are not comfortable.
Binding Arbitration. If we cannot resolve a Dispute as set forth in Section 12(A) (or agree to arbitration in writing with respect to an Excluded Dispute) within sixty (60) days of receipt of the notice, then ANY AND ALL DISPUTES ARISING BETWEEN YOU AND LUSH MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION. THIS INCLUDES ANY AND ALL DISPUTES BASED ON ANY PRODUCT, SERVICE OR ADVERTISING CONNECTED TO THE PROVISION OR USE OF THE SITE (WHETHER BASED IN CONTRACT, STATUTE, REGULATION, ORDINANCE, TORT - INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, FRAUD, ANY OTHER INTENTIONAL TORT OR COMMON LAW, CONSTITUTIONAL PROVISION, RESPONDEAT SUPERIOR, AGENCY OR ANY OTHER LEGAL OR EQUITABLE THEORY - AND WHETHER ARISING BEFORE OR AFTER THE EFFECTIVE DATE OF THESE TERMS. The Federal Arbitration Act (“FAA”) shall govern the arbitrability of all disputes between Lush and you regarding these Terms (and any Additional Terms) and the Site, including the No Class Action Matters section below. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY. Lush and you agree, however, that the State of California or federal law shall apply to and govern, as appropriate, any and all claims or causes of action, remedies, and damages arising between you and Lush regarding these Terms and the Site, whether arising or stated in contract, statute, common law, or any other legal theory, without regard to the State of California’s choice of law principles.A Dispute will be resolved solely by binding arbitration in accordance with the then-current Commercial Arbitration Rules (“Rules”) of the American Arbitration Association (“AAA”), except as modified herein, and in accordance with the AAA’s Supplementary Procedures for Consumer Related Disputes. The arbitration will be administered by the AAA. If an in-person arbitration hearing is required, then it will be conducted in the “metropolitan statistical area” (as defined by the U.S. Census Bureau) where you are a resident at the time the Dispute is submitted to arbitration. You and we will pay the administrative and arbitrator’s fees and other costs in accordance with the applicable arbitration rules; but if applicable arbitration rules or laws require Lush to pay a greater portion or all of such fees and costs in order for this Section 12 to be enforceable, then Lush will have the right to elect to pay the fees and costs and proceed to arbitration. The arbitrator will apply and be bound by these Terms and any Additional Terms, and will determine any Dispute according to applicable law and facts based upon the record and no other basis, and will issue a reasoned award only in favor of the individual party seeking relief and only to the extent to provide relief warranted by that party’s individual claim. Issues relating to the enforceability of the arbitration and class action waiver provisions contained herein are for the court to decide. This arbitration provision shall survive termination of these Terms or the Site. You can obtain AAA procedures, rules, and fee information as follows: 800.778.7879 and http://www.adr.org.
Limited Time to File Claims. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR WE WANT TO ASSERT A DISPUTE (BUT NOT A EXCLUDED DISPUTE) AGAINST THE OTHER, THEN YOU OR WE MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE AS SET FORTH IN SECTION 12(A)) WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES -- OR IT WILL BE FOREVER BARRED. Commencing means, as applicable (a) by delivery of written notice as set forth above in Section 12(A); (b) filing for arbitration with the AAA as set forth in Section 12(B); or (c) filing an action in state or Federal court. The parties expressly waive any contrary statute of limitations or time bars, both legal and equitable, to the Disputes.
Injunctive Relief. The foregoing provisions of this Section 12 will not apply to any legal action taken by Lush to seek an injunction or other equitable relief in connection with, any loss, cost, or damage (or any potential loss, cost, or damage) relating to the Site, any Content, your User-Generated Content and/or Lush’s intellectual property rights (including such Lush may claim that may be in dispute), Lush’s operations, and/or Lush’s products or services.
No Class Action Matters. YOU AND LUSH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN ASSOCIATION. Disputes will be arbitrated only on an individual basis and will not be joined or consolidated with any other arbitrations or other proceedings that involve any claim or controversy of any other party. There shall be no right or authority for any Dispute to be arbitrated on a class action basis or on any basis involving Disputes brought in a purported representative capacity on behalf of the general public, or other persons or entities similarly situated. But if, for any reason, any court with competent jurisdiction holds that this restriction is unconscionable or unenforceable, then our agreement in Section 12(B) to arbitrate will not apply and the Dispute must be brought exclusively in court pursuant to Section 12(F). Notwithstanding any other provision of this Section 12, any and all issues relating to the scope, interpretation and enforceability of the class action waiver provisions contained herein (described in this “No Class Action Matters” section), are to be decided only by a court of competent jurisdiction, and not by the arbitrator. The arbitrator does not have the power to vary these class action waiver provisions.
Federal and State Courts in Los Angeles County, California. Except where arbitration is required above, small claims actions, or with respect to the enforcement of any arbitration decision or award, any action or proceeding relating to any Dispute or Excluded Dispute arising hereunder may only be instituted in state or Federal court in Los Angeles County, California. Accordingly, you and Lush consent to the exclusive personal jurisdiction and venue of such courts for such matters.
Small Claims Matters Are Excluded from Arbitration Requirement. Notwithstanding the foregoing, either of us may bring qualifying claim of Disputes (but not Excluded Disputes) in small claims court of competent jurisdiction.
DISCLAIMER OF REPRESENTATIONS AND WARRANTIESYOUR ACCESS TO AND USE OF THE SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN “AS IS”, “AS AVAILABLE”, AND “WITH ALL FAULTS” BASIS. Therefore, to the fullest extent permissible by law, Lush and its subsidiaries and each of their respective employees, directors, members, managers, shareholders, agents, vendors, licensors, licensees, contractors, customers, successors, and assigns (collectively, the “Lush Parties”) hereby disclaim and make no representations, warranties, endorsements, or promises, express or implied, as to:EXCEPT FOR ANY SPECIFIC WARRANTIES PROVIDED HEREIN OR IN ADDITIONAL TERMS PROVIDED BY A LUSH PARTY, LUSH PARTIES HEREBY FURTHER DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimers may not apply to the extent such jurisdictions’ laws are applicable.the Site (including the Content and the User-Generated Content);the functions, features, or any other elements on, or made accessible through, the Site;any products, services, or instructions offered or referenced at or linked through the Site;security associated with the transmission of your User-Generated Content transmitted to Lush via the Site;whether the Site or the servers that make the Site available are free from any harmful components (including viruses, Trojan horses, and other technologies that could adversely impact your Device);whether the information (including any instructions) on the Site is accurate, complete, correct, adequate, useful, timely, or reliable;whether any defects to or errors on the Site will be repaired or corrected;whether your access to the Site will be uninterrupted;whether the Site will be available at any particular time or location; andwhether your use of the Site is lawful in any particular jurisdiction.
the Site (including the Content and the User-Generated Content);
the functions, features, or any other elements on, or made accessible through, the Site;
any products, services, or instructions offered or referenced at or linked through the Site;
security associated with the transmission of your User-Generated Content transmitted to Lush via the Site;
whether the Site or the servers that make the Site available are free from any harmful components (including viruses, Trojan horses, and other technologies that could adversely impact your Device);
whether the information (including any instructions) on the Site is accurate, complete, correct, adequate, useful, timely, or reliable;
whether any defects to or errors on the Site will be repaired or corrected;
whether your access to the Site will be uninterrupted;
whether the Site will be available at any particular time or location; and
whether your use of the Site is lawful in any particular jurisdiction.
LIMITATIONS OF OUR LIABILITYUNDER NO CIRCUMSTANCES WILL ANY LUSH PARTIES BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGES OF ANY KIND, including personal injury or death or for any direct, indirect, economic, exemplary, special, punitive, incidental, or consequential losses or damages that are directly or indirectly related to:The foregoing limitations of liability will apply even if any of the foregoing events or circumstances were foreseeable and even if Lush Parties were advised of or should have known of the possibility of such losses or damages, regardless of whether you bring an action based in contract, negligence, strict liability, or tort (including whether caused, in whole or in part, by negligence, acts of god, telecommunications failure, or destruction of the Site).Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages of the sort that are described above, so the above limitation or exclusion may not apply to you.EXCEPT AS MAY BE PROVIDED IN ANY ADDITIONAL TERMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL LUSH PARTIES’ TOTAL LIABILITY TO YOU, FOR ALL POSSIBLE DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH YOUR ACCESS TO AND USE OF THE SITE AND YOUR RIGHTS UNDER THESE TERMS, EXCEED AN AMOUNT EQUAL TO THE AMOUNT YOU HAVE PAID LUSH IN CONNECTION WITH THE TRANSACTION(S) THAT UNDERLIE THE CLAIM(S); PROVIDED, HOWEVER, THIS PROVISION WILL NOT APPLY IF A TRIBUNAL WITH APPLICABLE JURISDICTION FINDS SUCH TO BE UNCONSCIONABLE.the Site (including the Content and the User-Generated Content);your use of or inability to use the Site, or the performance of the Site;any action taken in connection with an investigation by Lush Parties or law enforcement authorities regarding your access to or use of the Site;any action taken in connection with copyright or other intellectual property owners or other rights owners;any errors or omissions in the Site’s technical operation; orany damage to any user’s computer, hardware, software, modem, or other equipment or technology, including damage from any security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line, or network failure or any other technical or other malfunction, including losses or damages in the form of lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or equipment failure or malfunction.
the Site (including the Content and the User-Generated Content);
your use of or inability to use the Site, or the performance of the Site;
any action taken in connection with an investigation by Lush Parties or law enforcement authorities regarding your access to or use of the Site;
any action taken in connection with copyright or other intellectual property owners or other rights owners;
any errors or omissions in the Site’s technical operation; or
any damage to any user’s computer, hardware, software, modem, or other equipment or technology, including damage from any security breach or from any virus, bugs, tampering, fraud, error, omission, interruption, defect, delay in operation or transmission, computer line, or network failure or any other technical or other malfunction, including losses or damages in the form of lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or equipment failure or malfunction.
Waiver of Injunctive or Other Equitable ReliefIF YOU CLAIM THAT YOU HAVE INCURRED ANY LOSS, DAMAGES, OR INJURIES IN CONNECTION WITH YOUR USE OF THE SITE, THEN THE LOSSES, DAMAGES, AND INJURIES WILL NOT BE IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR TO OTHER EQUITABLE RELIEF OF ANY KIND. THIS MEANS THAT, IN CONNECTION WITH YOUR CLAIM, YOU AGREE THAT YOU WILL NOT SEEK, AND THAT YOU WILL NOT BE PERMITTED TO OBTAIN, ANY COURT OR OTHER ACTION THAT MAY INTERFERE WITH OR PREVENT THE DEVELOPMENT OR EXPLOITATION OF ANY WEBSITE, APPLICATION, CONTENT, USER-GENERATED CONTENT, PRODUCT, SERVICE, OR INTELLECTUAL PROPERTY OWNED, LICENSED, USED OR CONTROLLED BY LUSH (INCLUDING YOUR LICENSED USER-GENERATED CONTENT) OR A LICENSOR OF LUSH.
Updates to TermsThese Terms (or if applicable Additional Terms), in the form posted at the time of your use of the applicable services to which it applies, shall govern such use (including transactions entered during such use). AS OUR SITE EVOLVES, THE TERMS AND CONDITIONS UNDER WHICH WE OFFER THE SITE MAY PROSPECTIVELY BE MODIFIED AND WE MAY CEASE OFFERING THE SITE UNDER THE TERMS OR ADDITIONAL TERMS FOR WHICH THEY WERE PREVIOUSLY OFFERED. ACCORDINGLY, EACH TIME YOU SIGN IN TO OR OTHERWISE USE THE SITE YOU ARE ENTERING INTO A NEW AGREEMENT WITH US ON THE THEN APPLICABLE TERMS AND CONDITIONS AND YOU AGREE THAT WE MAY NOTIFY YOU OF OTHER TERMS BY POSTING THEM ON THE SITE (OR IN ANY OTHER REASONABLE MANNER OF NOTICE WHICH WE ELECT), AND THAT YOUR USE OF THE SITE AFTER SUCH NOTICE CONSTITUTES YOUR GOING FORWARD AGREEMENT TO THE OTHER TERMS FOR YOUR NEW USE AND TRANSACTIONS. Therefore, you should review the posted terms of service and any applicable Additional Terms each time you use the Site (at least prior to each transaction or submission). The new terms will be effective as to new use and transactions as of the time that we post them, or such later date as may be specified in them or in other notice to you. However, the terms of service (and any applicable Additional Terms) that applied when you previously used the Site will continue to apply to such prior use (i.e., changes and additions are prospective only) unless mutually agreed. In the event any notice to you of new, revised or additional terms is determined by a tribunal to be insufficient, the prior agreement shall continue until sufficient notice to establish a new agreement occurs. You should frequently check the home page, your account and the email you associated with your account for notices, all of which you agree are reasonable manners of providing you notice. You can reject any new, revised or Additional Terms by discontinuing use of the Site and related services.
General ProvisionsLush’s Consent or Approval. As to any provision in these Terms or any Additional Terms that grants Lush a right of consent or approval, or permits Lush to exercise a right in its “sole discretion,” Lush may exercise that right in its sole and absolute discretion. No Lush consent or approval may be deemed to have been granted by Lush without being in writing and signed by an officer of Lush.Applicable Law. These Terms and any Additional Terms will be governed by and construed in accordance with, and any Dispute and Excluded Dispute will be resolved in accordance with, the laws of the State of California, without regard to its conflicts of law provisions.Indemnity. You agree to, and you hereby, defend, indemnify, and hold Lush Parties harmless from and against any and all claims, damages, losses, costs, investigations, liabilities, judgments, fines, penalties, settlements, interest, and expenses (including attorneys’ fees) that directly or indirectly arise from or are related to any claim, suit, action, demand, or proceeding made or brought against any Lush Party, or on account of the investigation, defense, or settlement thereof, arising out of or in connection with, whether occurring heretofore or hereafter: (i) your User-Generated Content; (ii) your use of the Site and your activities in connection with the Site; (iii) your breach or alleged breach of these Terms or any Additional Terms; (iv) your violation or alleged violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental authorities in connection with your use of the Site or your activities in connection with the Site; (v) information or material transmitted through your Device, even if not submitted by you, that infringes, violates, or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, or other right of any person or entity; (vi) any misrepresentation made by you; and (vii) Lush Parties’ use of the information that you submit to us (including your User-Generated Content) (all of the foregoing, “Claims and Losses”). You will cooperate as fully required by Lush Parties in the defense of any Claim and Losses. Notwithstanding the foregoing, Lush Parties retain the exclusive right to settle, compromise, and pay any and all Claims and Losses. Lush Parties reserve the right to assume the exclusive defense and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, the prior written consent of an officer of a Lush Party.Operation of Site; Availability of Products and Services; International Issues. Lush controls and operates the Site from its U.S.-based offices in the U.S.A., and Lush makes no representation that the Site is appropriate or available for use beyond the U.S.A. If you use the Site from other locations, you are doing so on your own initiative and are responsible for compliance with applicable local laws regarding your online conduct and acceptable content, if and to the extent local laws apply. The Site may describe products and services that are available only in the U.S.A. (or only parts of it) and are not available worldwide. We reserve the right to limit the availability of the Site and/or the provision of any content, program, product, service, or other feature described or available on the Site to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service, or other feature that we provide. You and we disclaim any application to these Terms of the Convention on Contracts for the International Sale of Goods.Export Controls. Software related to or made available by the Site may be subject to export controls of the U.S.A. No software from the Site may be downloaded, exported, or re-exported: (i) into (or to a national or resident of) any country or other jurisdiction to which the U.S.A. has embargoed goods, software, technology or services (which, as of the effective date of these Terms, includes Cuba, North Korea, Iran, Sudan, and Syria), or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders, or (iii) to anyone on the U.S. Department of Commerce’s Bureau of Industry and Security Entities List as published in the Export Administration Regulations (including entities engaged in weapons of mass destruction proliferation in various countries and persons and entities that are suspected of diverting U.S. origin items to embargoed countries or terrorist end-uses). You are responsible for complying with all trade regulations and laws both foreign and domestic. Except as authorized by law, you agree and warrant not to export or re-export the software to any county, or to any person, entity, or end-user subject to U.S. export controls, including as set forth in subsections (i) – (iii) above.Severability; Interpretation. If any provision of these Terms, or any Additional Terms, is for any reason deemed invalid, unlawful, void, or unenforceable by a court or arbitrator of competent jurisdiction, then that provision will be deemed severable from these Terms or the Additional Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms or the Additional Terms (which will remain in full force and effect). To the extent permitted by applicable law, you agree to waive, and you hereby waive, any applicable statutory and common law that may permit a contract to be construed against its drafter. Wherever the word “including” is used in these Terms or any Additional Terms, the word will be deemed to mean “including, without limitation,”.Communications. When you communicate with us electronically, such as via email and text message, you consent to receive communications from us electronically. Please note that we are not obligated to respond to inquiries that we receive. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.Investigations; Cooperation with Law Enforcement; Termination; Survival. Lush reserves the right, without any limitation, to: (i) investigate any suspected breaches of its Site security or its information technology or other systems or networks, (ii) investigate any suspected breaches of these Terms and any Additional Terms, (iii) investigate any information obtained by Lush in connection with reviewing law enforcement databases or complying with criminal laws, (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters, (v) prosecute violators of these Terms and any Additional Terms, and (vi) discontinue the Site, in whole or in part, or, except as may be expressly set forth in any Additional Terms, suspend or terminate your access to it, in whole or in part, including any user accounts or registrations, at any time, without notice, for any reason and without any obligation to you or any third party. Any suspension or termination will not affect your obligations to Lush under these Terms or any Additional Terms. Upon suspension or termination of your access to the Site, or upon notice from Lush, all rights granted to you under these Terms or any Additional Terms will cease immediately, and you agree that you will immediately discontinue use of the Site. The provisions of these Terms and any Additional Terms, which by their nature should survive your suspension or termination will survive, including the rights and licenses you grant to Lush in these Terms, as well as the indemnities, releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, no class action, and mandatory arbitration.Assignment. Lush may assign its rights and obligations under these Terms and any Additional Terms, in whole or in part, to any party at any time without any notice. These Terms and any Additional Terms may not be assigned by you, and you may not delegate your duties under them, without the prior written consent of an officer of Lush.No Waiver. Except as expressly set forth in these Terms or any Additional Terms, (i) no failure or delay by you or Lush in exercising any of rights, powers, or remedies under will operate as a waiver of that or any other right, power, or remedy, and (ii) no waiver or modification of any term of these Terms or any Additional Terms will be effective unless in writing and signed by the party against whom the waiver or modification is sought to be enforced.Connectivity. You are responsible for obtaining and maintaining all Devices and other equipment and software, and all internet service provider, mobile service, and other services needed for your access to and use of the Site and you will be responsible for all charges related to them.California Consumer Rights and Notices. Residents of California are entitled to the following specific consumer rights information: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by mail at: 400 R St., Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254. Their website is located at: http://www.dca.ca.gov.
Lush’s Consent or Approval. As to any provision in these Terms or any Additional Terms that grants Lush a right of consent or approval, or permits Lush to exercise a right in its “sole discretion,” Lush may exercise that right in its sole and absolute discretion. No Lush consent or approval may be deemed to have been granted by Lush without being in writing and signed by an officer of Lush.
Applicable Law. These Terms and any Additional Terms will be governed by and construed in accordance with, and any Dispute and Excluded Dispute will be resolved in accordance with, the laws of the State of California, without regard to its conflicts of law provisions.
Indemnity. You agree to, and you hereby, defend, indemnify, and hold Lush Parties harmless from and against any and all claims, damages, losses, costs, investigations, liabilities, judgments, fines, penalties, settlements, interest, and expenses (including attorneys’ fees) that directly or indirectly arise from or are related to any claim, suit, action, demand, or proceeding made or brought against any Lush Party, or on account of the investigation, defense, or settlement thereof, arising out of or in connection with, whether occurring heretofore or hereafter: (i) your User-Generated Content; (ii) your use of the Site and your activities in connection with the Site; (iii) your breach or alleged breach of these Terms or any Additional Terms; (iv) your violation or alleged violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental authorities in connection with your use of the Site or your activities in connection with the Site; (v) information or material transmitted through your Device, even if not submitted by you, that infringes, violates, or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, or other right of any person or entity; (vi) any misrepresentation made by you; and (vii) Lush Parties’ use of the information that you submit to us (including your User-Generated Content) (all of the foregoing, “Claims and Losses”). You will cooperate as fully required by Lush Parties in the defense of any Claim and Losses. Notwithstanding the foregoing, Lush Parties retain the exclusive right to settle, compromise, and pay any and all Claims and Losses. Lush Parties reserve the right to assume the exclusive defense and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, the prior written consent of an officer of a Lush Party.
Operation of Site; Availability of Products and Services; International Issues. Lush controls and operates the Site from its U.S.-based offices in the U.S.A., and Lush makes no representation that the Site is appropriate or available for use beyond the U.S.A. If you use the Site from other locations, you are doing so on your own initiative and are responsible for compliance with applicable local laws regarding your online conduct and acceptable content, if and to the extent local laws apply. The Site may describe products and services that are available only in the U.S.A. (or only parts of it) and are not available worldwide. We reserve the right to limit the availability of the Site and/or the provision of any content, program, product, service, or other feature described or available on the Site to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service, or other feature that we provide. You and we disclaim any application to these Terms of the Convention on Contracts for the International Sale of Goods.
Export Controls. Software related to or made available by the Site may be subject to export controls of the U.S.A. No software from the Site may be downloaded, exported, or re-exported: (i) into (or to a national or resident of) any country or other jurisdiction to which the U.S.A. has embargoed goods, software, technology or services (which, as of the effective date of these Terms, includes Cuba, North Korea, Iran, Sudan, and Syria), or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders, or (iii) to anyone on the U.S. Department of Commerce’s Bureau of Industry and Security Entities List as published in the Export Administration Regulations (including entities engaged in weapons of mass destruction proliferation in various countries and persons and entities that are suspected of diverting U.S. origin items to embargoed countries or terrorist end-uses). You are responsible for complying with all trade regulations and laws both foreign and domestic. Except as authorized by law, you agree and warrant not to export or re-export the software to any county, or to any person, entity, or end-user subject to U.S. export controls, including as set forth in subsections (i) – (iii) above.
Severability; Interpretation. If any provision of these Terms, or any Additional Terms, is for any reason deemed invalid, unlawful, void, or unenforceable by a court or arbitrator of competent jurisdiction, then that provision will be deemed severable from these Terms or the Additional Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms or the Additional Terms (which will remain in full force and effect). To the extent permitted by applicable law, you agree to waive, and you hereby waive, any applicable statutory and common law that may permit a contract to be construed against its drafter. Wherever the word “including” is used in these Terms or any Additional Terms, the word will be deemed to mean “including, without limitation,”.
Communications. When you communicate with us electronically, such as via email and text message, you consent to receive communications from us electronically. Please note that we are not obligated to respond to inquiries that we receive. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Investigations; Cooperation with Law Enforcement; Termination; Survival. Lush reserves the right, without any limitation, to: (i) investigate any suspected breaches of its Site security or its information technology or other systems or networks, (ii) investigate any suspected breaches of these Terms and any Additional Terms, (iii) investigate any information obtained by Lush in connection with reviewing law enforcement databases or complying with criminal laws, (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters, (v) prosecute violators of these Terms and any Additional Terms, and (vi) discontinue the Site, in whole or in part, or, except as may be expressly set forth in any Additional Terms, suspend or terminate your access to it, in whole or in part, including any user accounts or registrations, at any time, without notice, for any reason and without any obligation to you or any third party. Any suspension or termination will not affect your obligations to Lush under these Terms or any Additional Terms. Upon suspension or termination of your access to the Site, or upon notice from Lush, all rights granted to you under these Terms or any Additional Terms will cease immediately, and you agree that you will immediately discontinue use of the Site. The provisions of these Terms and any Additional Terms, which by their nature should survive your suspension or termination will survive, including the rights and licenses you grant to Lush in these Terms, as well as the indemnities, releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, no class action, and mandatory arbitration.
Assignment. Lush may assign its rights and obligations under these Terms and any Additional Terms, in whole or in part, to any party at any time without any notice. These Terms and any Additional Terms may not be assigned by you, and you may not delegate your duties under them, without the prior written consent of an officer of Lush.
No Waiver. Except as expressly set forth in these Terms or any Additional Terms, (i) no failure or delay by you or Lush in exercising any of rights, powers, or remedies under will operate as a waiver of that or any other right, power, or remedy, and (ii) no waiver or modification of any term of these Terms or any Additional Terms will be effective unless in writing and signed by the party against whom the waiver or modification is sought to be enforced.
Connectivity. You are responsible for obtaining and maintaining all Devices and other equipment and software, and all internet service provider, mobile service, and other services needed for your access to and use of the Site and you will be responsible for all charges related to them.
California Consumer Rights and Notices. Residents of California are entitled to the following specific consumer rights information: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by mail at: 400 R St., Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254. Their website is located at: http://www.dca.ca.gov.
Terms Applicable For Apple iOS.If you are accessing or using the Site through an Apple Device, the following additional terms and conditions are applicable to you and are incorporated into the Terms by this reference:To the extent that you are accessing the Site through an Apple Device, you acknowledge that these Terms are entered into between you and Lush and, that Apple, Inc. (“Apple”) is not a party to these Terms other than as third-party beneficiary as contemplated below.The license granted to you in Section 1 of these Terms is subject to the permitted Usage Rules set forth in the App Store Terms of Service (see: http://www.apple.com/legal/itunes/us/terms.html) and any third party terms of agreement applicable to the Service.You acknowledge that Lush, and not Apple, is responsible for providing the Site and Content thereof.You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or any support services to you with respect to the Site.To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Site.Notwithstanding anything to the contrary herein, and subject to the terms in these Terms, you acknowledge that, solely as between Apple and Lush, Lush, and not Apple is responsible for addressing any claims you may have relating to the Site, or your possession and/or use thereof, including, but not limited, to: (i) product liability claims; (ii) any claim that the Site fails to confirm to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.Further, you agree that if the Site, or your possession and use of the Site, infringes on a third party's intellectual property rights, you will not hold Apple responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claims.You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.When using the Site, you agree to comply with any and all third-party terms that are applicable to any platform, website, technology or service that interacts with the Site.
To the extent that you are accessing the Site through an Apple Device, you acknowledge that these Terms are entered into between you and Lush and, that Apple, Inc. (“Apple”) is not a party to these Terms other than as third-party beneficiary as contemplated below.
The license granted to you in Section 1 of these Terms is subject to the permitted Usage Rules set forth in the App Store Terms of Service (see: http://www.apple.com/legal/itunes/us/terms.html) and any third party terms of agreement applicable to the Service.
You acknowledge that Lush, and not Apple, is responsible for providing the Site and Content thereof.
You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or any support services to you with respect to the Site.
To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Site.
Notwithstanding anything to the contrary herein, and subject to the terms in these Terms, you acknowledge that, solely as between Apple and Lush, Lush, and not Apple is responsible for addressing any claims you may have relating to the Site, or your possession and/or use thereof, including, but not limited, to: (i) product liability claims; (ii) any claim that the Site fails to confirm to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
Further, you agree that if the Site, or your possession and use of the Site, infringes on a third party's intellectual property rights, you will not hold Apple responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claims.
You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of the terms and conditions of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
When using the Site, you agree to comply with any and all third-party terms that are applicable to any platform, website, technology or service that interacts with the Site.
Lush Buy Online, Pick Up In-Store Text Messaging Program TermsThese Lush Buy Online, Pick Up In-Store Text Messaging Program Terms ("BOPIS Messaging Terms") apply to your participation in the text messaging program (the "Program") offered by Lush Internet Inc. and its related parties and affiliates doing business as Lush or Lush Fresh Handmade Cosmetics ("Lush") for the purpose of providing you with updates on your online orders for which you have selected the "pick-up in store" option and obtaining your feedback in customer surveys. Your participation in the Program constitutes your express consent to receive recurring automated messages (e.g., SMS) at the phone number you provided, including messages that may be sent using an automatic telephone dialing system. By participating in the Program, you agree to these BOPIS Messaging Terms and the Lush Terms of Use, which are incorporated by reference, including the written agreement to arbitrate contained in the Dispute Resolution section therein. Program Details The Program may include recurring and nonrecurring text messages related to your online purchases for which you select the "pick-up in store" option, soliciting feedback about your customer experience, as well as other information related to your order. Message frequency will vary. Lush reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Lush also reserves the right to change the short code from which messages are sent. Consent to receive automated text messages is not a condition of any purchase. Message and data rates may apply. Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Lush, its service providers and the mobile carriers supported by the Program are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages. Cancellation You may opt out of the Program at any time. Text the keyword STOP to our shortcode to cancel your participation in the Program. After texting STOP to our shortcode, you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword commands and agree that Lush and its service providers will have no liability for failing to honor such requests. Your cancellation request will apply only to the program linked to the shortcode to which you text STOP. You may continue to receive text messages from Lush through other programs you have joined until you separately unsubscribe from those programs. Help & Customer Care Text the keyword HELP to our shortcode to receive customer care contact information. If you are experiencing any problems, please contact our customer care team by using the live chat on our website or by calling 1-888-733-5874. Privacy For information about Lush's privacy practices, please review the Lush Privacy Policy. Contact The Program is a service of Lush Fresh Handmade Cosmetics, located at 8680 Cambie Street, Vancouver, British Columbia, Canada V6M 6P9.
These Lush Buy Online, Pick Up In-Store Text Messaging Program Terms ("BOPIS Messaging Terms") apply to your participation in the text messaging program (the "Program") offered by Lush Internet Inc. and its related parties and affiliates doing business as Lush or Lush Fresh Handmade Cosmetics ("Lush") for the purpose of providing you with updates on your online orders for which you have selected the "pick-up in store" option and obtaining your feedback in customer surveys. Your participation in the Program constitutes your express consent to receive recurring automated messages (e.g., SMS) at the phone number you provided, including messages that may be sent using an automatic telephone dialing system. By participating in the Program, you agree to these BOPIS Messaging Terms and the Lush Terms of Use, which are incorporated by reference, including the written agreement to arbitrate contained in the Dispute Resolution section therein. Program Details The Program may include recurring and nonrecurring text messages related to your online purchases for which you select the "pick-up in store" option, soliciting feedback about your customer experience, as well as other information related to your order. Message frequency will vary. Lush reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Lush also reserves the right to change the short code from which messages are sent. Consent to receive automated text messages is not a condition of any purchase. Message and data rates may apply. Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Lush, its service providers and the mobile carriers supported by the Program are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages. Cancellation You may opt out of the Program at any time. Text the keyword STOP to our shortcode to cancel your participation in the Program. After texting STOP to our shortcode, you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword commands and agree that Lush and its service providers will have no liability for failing to honor such requests. Your cancellation request will apply only to the program linked to the shortcode to which you text STOP. You may continue to receive text messages from Lush through other programs you have joined until you separately unsubscribe from those programs. Help & Customer Care Text the keyword HELP to our shortcode to receive customer care contact information. If you are experiencing any problems, please contact our customer care team by using the live chat on our website or by calling 1-888-733-5874. Privacy For information about Lush's privacy practices, please review the Lush Privacy Policy. Contact The Program is a service of Lush Fresh Handmade Cosmetics, located at 8680 Cambie Street, Vancouver, British Columbia, Canada V6M 6P9.

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Frequently asked questions

Orders

Why is my order delayed?

What if the item I want is out of stock?

I have a tracking number, but my order shows no movement. When will I get it?

Why is part of my order missing?

How do I track my order?

How do I change or cancel my order?

How do I return my order?

Why is my credit/debit card not being accepted?

Can I change my address after my order has been placed?

Can I change my payment method after the order is placed?

Can I change my email address after the order has been placed?

I accidentally entered the wrong apartment number. Can I change it after the order has been placed?

I received a package with no sender information. Can you please tell me who sent it?

Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?

Buy Online, Pick Up In Store

Can I buy online and pickup in-store for my Boxing Day order?

How does Buy Online, Pick Up In-store work?

Can I change my preferred store?

Why would I use this pick up service? What are the benefits?

Are there any fees for a pick-up order?

The product I want to pick up isn’t available. What do I do?

Which products are eligible for pickup?

How do I change or cancel a pickup order?

Can I return a pickup order?

I’ve placed my pick up order. Now what?

How long does it take for an order to be ready?

How long do I have to pick up my order?

What do I need to bring when I pick up my order at the store?

Can someone else pick up my order?

Where do I go in-store to collect my order?

Can I pick up from multiple stores?

Why was my order cancelled?

Shipping

Where does Lush ship to?

Products

Does Lush offer product samples?

Are your products gluten-free?

Are your products nut-free?

Are your products fragrance-free?

How should I store my packaging-free products?

How do I know if my product is fresh? What is the expiration date?

Why is my container only filled halfway?

Why are your products packaged in plastic bags?

Do you take back empty containers for recycling?

Which face mask can I choose for free when I return five black pots for recycling?

Website

Who do I contact if I'm having technical difficulties with the website?

I've forgotten my password and can't login to my account - what do I do?

What happens if one of my subscription items is out of stock?

What happens if one of my subscription items is discontinued?

What type of payment method does Lush subscriptions accept?

Does Lush have gift cards?

General

Am I required to wear a face covering to enter a Lush store?

Do you offer discount codes or other promotions?

Are there any franchise or wholesale distribution opportunities with Lush?

Press Inquiries

Sponsorships, Giveaways and Events

Careers

What is Lush's mailing address?

Gift Cards

Does Lush have gift cards?

How long does it take to receive my e-gift card?

How long does it take to receive my physical gift card?

Can I use my gift card online or in a store?

Can I use my US gift card in Canada or vice versa?

What happens if the design I selected is out of stock?

When will I get my personalized e-gift card?

Same Day Delivery

What is same-day delivery?

How much will I pay for same-day delivery?

Is adding a tip required for my same-day delivery order?

Who will be delivering my same-day delivery order?

Why are some products not available for same-day delivery?

When do I need to place my order to guarantee same-day delivery?

What if I don’t receive my delivery?