Lush 50% Off Sale FAQs

What’s included in the sale?

Our 50% Off Sale is limited to select products online and in-store**. 

Offer excludes: lifestyle, sundries, liquid fragrances, body sprays, Spa treatments, gift cards, and Charity Pot products. Any disputes will be resolved by Lush at its discretion. For more details, please read all terms and conditions.

only, see terms and conditions.

Sale Availability for Hawaii and Alaska

Unfortunately, the sale is unavailable to purchase for our Hawaii and Alaska customers. We apologize for the inconvenience.

Is there a limit to how much I can buy?

Yes, each order is limited to 60 items total. You cannot purchase more than 20 units of the same item per order.

Can I return or exchange sale items?

Yes! Sale items are subject to our regular return policy. However, depending on availability, you may not be able to exchange for another sale item. Instead, we may ask you to select a product of equal or lesser value. 

How do I know what my local shop has in stock?

Our retail stores have limited sale-applicable stock available. Our sale inventory changes quickly and, for this reason, our staff cannot hold product(s) over the phone. We strongly recommend heading to your local shop to see your options in-person, or shopping online.

When are your stores open?

Each shop has different hours. Find your local shop’s hours here.

What safety practices will be taking place in-store?

We take the safety of our employees and customers seriously; all stores have their own safety policy in place. Remember to be patient, kind and generous with each other.

What if the item I want is out of stock?

Restocking will happen throughout the sale, so keep checking back. You can also stop by your local shop to see if they’ve got what you’re looking for. Please note that our Customer Care team does not know when items will be restocked.

What happens after I place my order online?

You’ll get an email confirmation shortly after placing your order. Our team will then carefully pick and pack your goods. When your package is ready to ship, you’ll receive another email with your tracking information. If order volume is off the charts—please bear with us—we may take a little longer to get this information to you. Rest assured, we’re working as quickly as possible to pack and ship your products. 

What are my shipping options?

Due to the high volume of orders we expect to receive, it will take us up to 10 business days to pick and pack your order. Once it has shipped, the delivery window will be:

Ground Shipping

Approximately seven to 15 business days, depending on location.

Please know that while we do our best to predict the time your order will arrive, we know that some of our shipping partners are also experiencing delays and, unfortunately, exact estimates are out of our control.

Can you ship internationally?

Unfortunately, we can only ship to American customers from lush.com/us and to Canadian customers from lush.com/ca. All orders outside of these countries, including Puerto Rico, Guam and the U.S. Virgin Islands are not applicable.

Can I combine two orders or make changes to my order?

Unfortunately, we cannot combine orders, nor can we refund shipping costs if you place two different orders. Due to the nature of the sale, we cannot adjust or make changes to your order once it’s been placed.

Can I use Afterpay to purchase discounted items?

Yes, Afterpay will be available for online orders across North America, as well as available in-store for U.S. shoppers! Your purchase will be split into four payments, payable every two weeks.

When is Customer Care available to answer my questions?

Monday to Friday:

9:00 a.m. to 9:00 p.m. EST

6:00 a.m. to 6:00 p.m. PST

Saturday and Sunday:

10:00 a.m. to 6:00 p.m. EST

7:00 a.m. to 3:00 p.m. PST  

December 24th:

10:00 a.m. to 6:00 p.m. EST

7:00 a.m. to 3:00 p.m. PST

December 25th:

Closed 

December 26th:

9:00 a.m. to 9:00 p.m. EST

6:00 a.m. to 6:00 p.m. PST

January 1st:

Closed

Can I reserve items in my cart in advance?

No, items can’t be reserved in your cart.

Will items in my cart be held for a certain amount of time?

No, items will not be held for any amount of time.

Why can’t I get through to Customer Care?

Customer Care could be experiencing an overwhelming amount of traffic or we may be closed. Please see our Customer Care hours above.

Have more questions? Call or text our amazing Customer Care team at 1-888-733-5874 and they’ll be more than happy to help.